Optical Express UK Reviews 

Absolutely awesome service from the staff in the Swansea Clinic. Special Thankyou to Saeef Khan for his welcome, knowledge and support. Put me at easy and was able to answer all my questions.

Very experienced staff and surgeons, they were very considerate polite and explained everything clearly..the surgery with manu was explained professionally and carried out professionally..Sharon was very kind and considerate

I'm always very tense, but the service from Rebecca and Caitlin was excellent.

Visited your wisbech clinic today , was welcomed by kira , she helped me through each exam and explained about the whole process along the way. Very professional and friendly. Would highly recommend to friends and family.

I had the surgery so I did not need to ware glasses all the time . It’s working really well since the day after surgery . Mr Mathew the surgeon was very professional and put me at ease throughout . Sharon did a great job doing all my test’s before and after the surgery.

I had my eye test done at the Leeds white rose branch, i was so impressed by the staff member Maleehah she was so kind and was so helpful as well. She helped me choose some glasses and made sure they fit me perfectly. I had my eye test done my Poonam who was really kind as well.I will definitely be coming back in the future to buy more glasses from here.

Optician Nadeem Aslam
What a guy
All staff were excellent from start to finish
Couldn't ask for a better experience

Excellent Patient Care
I have had a pleasure to be patient of Optical Express for one and half year. I had a bilateral cataract surgery with them. My patient advisor was Victoria, along with Carie and Keiden. Victoria answered all my concerns and questions satisfactorily. Sometimes my questions were repeatedly the same but Victoria always calmed me down and always told me to relax. She understood that this was my first surgery and thus I was apprehensive. For a patient advisor to have emotional intelligence is important and Victoria has high emotional intelligence. She doesn’t hurry you to get her job done or hurry to get people to get on with it. Victoria gave me ample time to answer my questions and get to the surgery table. Having said that Carie and Keiden have also been there with me through out. Carie and Keiden also helped me when I asked them. My optometrist was Emma, who checked my eyes many times. 
My surgery was a breeze. My vision was clear as soon as I got the surgery. I had no problems and complications. Victoria was right all along. My vision prior to surgery was extremely poor since childhood. I could not see 5 inches away from my eyes. After surgery my distance vision is 20/10, which are eagle eyes in humans. I can read fine print without spectacles as well. I use readers in certain lights, or very long readings. I am glasses free 95% of the time. My eye surgeon at optical express was brilliant. The lenses I was suggested and implanted in my eyes are enhanced mono-focal lenses with blended vision. I did have to get YAG, after a few month of my cataract surgery which was also very easy. YAG didn’t require lying down, numbing drops, or sedation . I was explained everything and shown my eye scans before I was discharged by Optical Express.
I am glad I chose Optical Express for my life changing journey. I thank Optical Express wonderful staff who was with me through out my journey. I will highly recommend optical express to everyone. They gave me the best option for me. I will advise everyone to trust the expert advise of Optical Express. Optical Express will give their patients best advise. I will choose Optical Express every time. 
Many thanks to everyone at the Optical Express.
PS- my surgery was July last year. However, I was dealing with Optical Express regarding my cataract surgery prior to that.

We had a wonderful consultation today with Sue in Stevenage, she was so helpful and friendly.

After lens surgery on both eyes my vision isn’t as good as it was with spectacles, I now have floaters and permanently bloodshot eyes.
I have attempted to contact the Newcastle upon Tyne clinic that did the surgery for the last 3 weeks and the phones are never answered. I rang customer services who attempted to get through but without success also. I was notified that they would get the clinic to contact me for a consultation but again, nothing.
Dreadful customer service and aftercare.
It certainly appears to me that if the procedure doesn’t go well, Optical Express will ignore the problem, hoping it will just go away.
I’m left with worse vision, £7.5k out of pocket, and feeling like I’ve been conned.
I definitely regret having the procedure done with Optical Express.

Great experice. Staff friendly and professional. Would recommend.

Seen gemma for my eye test today and she was so professional as well as the other staffs I met.

I called optical express wanting a check up on my lens replacement surgery. Its been 8 months since the surgery. I've been abroad for the last 3 months, so this is the first chance I have of going to see them after the 6 months beding in, getting used to it period. I was told that given my symptons I should go in to see them within 24hours. I cannot do that, can't just drop life, take a day off work with no notice at all. So I asked for another option. The only other option is a later appointment which I have to pay for.
All smiles whilst they are taking your money...

Was tested in ST.Enochs today. Yvonne helped me with my glasses.It was very professional and the staff were so good.

A fantastic team here at Optical Express made my lens replacement easy and wow - what a difference the new lenses have made! The aftercare has been great. Iwana (and especially Louisa) in reception deserve a special mention for their warm welcome, efficiency and cups of tea to steady my nerves. Hamish took the time to explain everything pre and post surgery while my new lenses settled in. I now have better than 20:20 vision having struggled for years with long sightedness.

A very professional and friendly experience made pleasurable by Ihsaan.
Cheers

We came to the Kilmarnock Rd branch today . The staff were lovely. They explained exactly what would happen . We had a bit of a giggle as well. It was a very positive experience.

I was at the optical Express @ st Enoch centre and was treated well by
Elisha who helped with my glasses. could not do enough for me many thanks.

Expertise and knowledge is 100% as advertised and procedure carried out without any problems on both eyes.

Aftercare by staff members is 5* re-appointments are very quick. I would recommend OPTICAL EXPRESS to anyone who is thinking about eye surgery.

Like to express a personal thanks to staff members Sabrinah & Azal for their professionalism and their customer care throughout the entire process

Much appriciated

Had a ST in ST.Enochs with Gemma. Yvonne helped. I had a great visit and eyes are gd