That was a good experience overall, but some things could have been organised differently, mostly during the last two years. There is help, but I felt that it wasn't enough, as some parts of the mater... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
The Open University has pioneered online learning for over 50 years, delivering exceptional teaching and outstanding support to students across the UK and the world. Our mission is to make learning accessible to all, and together we’ve already helped over 2 million students to realise their ambitions.
MK7 6AA, Walton Hall, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing. Both me and my family members have done degrees with the OU and we can’t fault them one bit. The work is always laid out so simply and is presented so well. The fact you need no previous qualifications is amazing and means everyone has an equal chance. It’s also very easy and flexible to do around other commitments and be able to work aswell as doing the degree. The tutors are great and always mark assignments promptly and are very good at what they do. I recommend anyone thinking of doing a degree to study with the OU.

Reply from The Open University
Thoroughly enjoyed my experience over 6 years of 6 stying for a BS(Cons) History. I can recommend the Open Uni as a way of gaining a qualification whilst working.

Reply from The Open University
There is a lot of support being given to the student. If you have any question is answered immediately

Reply from The Open University
I loved studying with the OU. It was challenging but I felt supported and the structure was easy to follow. Would really recommend to anyone wanting to learn something or improve their skills

Reply from The Open University
I like the tutorials where I get to interact with other students and tutors. There could be more of them.
The materials for my modules so far have been great.
The range of content covered on my course is great.
I am not happy that I am a British born student, paying international fees even though I am living here, just because I was honest enough to tell the university that I was living abroad last year.

Reply from The Open University

Reply from The Open University
Hi, I have studied with the Open Uni since 2018. I never managed to finish my studies due to the death of an immediate family member. I just feel the whole experience was a waste of time and effort. I work in catering/hospitality, so Open Uni is not appropriate for those with a sporadic schedule. The course material was extremely difficult to understand. They put so much effort in the introductory part of the texts, but when it comes to explaining important principles/concepts, they are often vague and lack information. The tutors seem disinterested, it is as though they are juggling other commitments and I was the least of their concern. I understand the material needs to be difficult, but I felt like they could have supplemented the content with more information. Give more examples maybe? Even the lectures, though they are recorded, I just felt like they were pointless, especially when they talked about how to study, how to plan, bla bla bla, it is not as though the help centre is not packed with generic study advice. I do have a diploma, but not much I can do with it. I'm not expecting an avalanche of support, but it is not worth the money/debt with the little support you get with very tiny small miniscule career prospects.

Reply from The Open University
As a mature student, I prefer to study and work on my own because it allowed me to fully concentrate on my course with online academic support. Not to mention it saved me a lot of travelling time (which I used for studying) and saved money as I dont have to travel back and forth.

Reply from The Open University
Given the size, it’s impressive how personal the experience is at the OU. The Maths department should be very proud of their tutors.

Reply from The Open University
The Open University has transformed the way I look and analyse information .It has improved my confidence greatly.

Reply from The Open University
I spend six years studying Computing and IT. It was tough, with family commitments and working full time. I was very rewarding and I learned so much

Reply from The Open University
The OU has a really inclusive and supportive culture. The tutors are really helpful and quick to respond to any academic questions you may have. The online library is simple to navigate and comprehensive. Study skill materials and sessions are available to support your studies. Whilst deadlines are set, study is flexible so that you can choose tutorials that suit your schedule. You can also engage with other students through the online forums and societies. I’m very happy with my OU experience.

Reply from The Open University
I always had an interest in Geology opportunity arose to study with the OU, i really enjoyed i found the tutors to be very supportive, very knowledgeable and happy to help you succeed. The studying can be stressful at times and difficult but nothing like chsllenging yourself. I made lots of new friends and it open so many opportunities. Even a new career which i love. So anyone looking for a new challenge or new career path i highly recommend studying with the OU

Reply from The Open University
I didn't succeed in school for numerous reasons, and The OU gave me the opportunity to study a BSc in Physics, regardless of my background.
I truly believe this institution is special - the number of people, like myself, who didn't succeed the first time around yet still have a passion for a subject, get a chance to pursue their chosen field.
That said, it isn't an easy path. From my experience of the Physics Bsc, you need to be extremely dedicated and willing to do a high amount of self-study to even achieve the recommended level to begin. To aid this, you are given a great selection of materials - the maths textbooks are some of the best I've read and are far more intuitive than some of the most decorated texts in the field.
The tutor support is overall good, but I found some of them to be inconsistent depending on the module. Some tutors would spend extra time helping me with problems, whilst others wouldn't reply to messages for weeks, and this is where the self-drive and willingness to solve a problem had to come into play.
The institution is also very supportive of people from diverse backgrounds. I am dyslexic and was supported very well throughout my undergrad.
My time at The OU will always be special to me - two stand-out memories are when differentiation first clicked and later understanding how the Schrodinger equation uses complex numbers to model the invisible "phase" of a system, which then collapses into real-valued probabilities.
I will be forever grateful to The OU for giving me the opportunity to get a physics BSc and pursue a career in science.
I would advise anyone who is considering studying at The OU to go for it - it's a difficult journey but an incredibly enriching one. If I was able succeed in a Physics undergrad, anyone can!

Reply from The Open University
online teaching is ok but the lack of printed materials to supplement a course is a shortcoming. Also, day schools seems to have been ended. Many lecturers are not full time OU staff most having day jobs.

Reply from The Open University
I felt unsupported. I can only recall one tutor who was engaging throughout my whole time with the OU. I will say however that the flexibility the OU provides around work and study are second to none and I congratulate them on their longevity.

Reply from The Open University
I was very impressed with the online teaching materials and the very high calibre of knowledgeable tutors and staff during my two year fascinating challenge to secure an MA in History. I specialized in the Early Modern period 1500-1800, which I found truly marvellous, over 2023-2025. Many thanks to all tutors and staff.

Reply from The Open University
I started my study over 10 years ago and I have reached my goal of a BSc.
I couldn't have done it in three years but the opportunity to spread it over 10 or so years was ideal for me.

Reply from The Open University
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.