The Open University Reviews 

1,231
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, reviewers had a great experience with this company. Customers appreciate the flexibility to tailor learning to their lifestyle, fitting studies around work and family life, and the opportunity to work with other students even in an online setting. Many people found the learning materials to be of high quality, thorough, and easy to follow, with an amazing and accessible platform. Reviewers frequently highlight the excellent support structure, with tutors and student support teams being very helpful, knowledgeable, and always willing to assist. However, some customers also noted issues with staff and tutors, describing them as sometimes unhelpful, impersonal, or lacking in subject knowledge, which led to feelings of being unsupported. There were also mentions of the online portal not being user-friendly and a lack of flexibility in module and assignment dates, making it difficult to start things ahead of time.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the brilliance and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting it as rewarding and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support structure and... See more

Service

Users describe ambiguous interactions with service, with some customers reporting positive experiences,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high standard of courses, lecturers,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

That was a good experience overall, but some things could have been organised differently, mostly during the last two years. There is help, but I felt that it wasn't enough, as some parts of the mater... See more

Company replied

Rated 5 out of 5 stars

Everything! The Open University is an incredible place to increase your knowledge, gain meaningful qualifications and has a great support structure enabling people from all ages and walks of life to t... See more

Company replied

Rated 5 out of 5 stars

Studying with the Open University has been a long 6-year journey, but enjoyable and successful. If you're looking for support throughout your journey, this is where to study. You have the opportunity... See more

Company replied

Rated 3 out of 5 stars

Standard of teaching is low and offers little value. However, library is very well resourced and helpful. Was unable to book tutorials on my last module due to an IT error. Reported it but was ig... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center
  3. Public University

Written by the company

The Open University has pioneered online learning for over 50 years, delivering exceptional teaching and outstanding support to students across the UK and the world. Our mission is to make learning accessible to all, and together we’ve already helped over 2 million students to realise their ambitions.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,231)

332 reviews in the last 12 months

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Rated 5 out of 5 stars

The Open University

Absolutely amazing. Both me and my family members have done degrees with the OU and we can’t fault them one bit. The work is always laid out so simply and is presented so well. The fact you need no previous qualifications is amazing and means everyone has an equal chance. It’s also very easy and flexible to do around other commitments and be able to work aswell as doing the degree. The tutors are great and always mark assignments promptly and are very good at what they do. I recommend anyone thinking of doing a degree to study with the OU.

25 February 2026
Unprompted review
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Reply from The Open University

Thank you for your kind review! We’re delighted to hear that you and your family have enjoyed studying with us and found our tutors and flexible approach supportive.

Rated 5 out of 5 stars

Amazing

Thoroughly enjoyed my experience over 6 years of 6 stying for a BS(Cons) History. I can recommend the Open Uni as a way of gaining a qualification whilst working.

31 July 2025
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Reply from The Open University

Congratulations on completing your History degree! It’s wonderful to hear that your OU experience was enjoyable and rewarding alongside your other commitments. Thank you for your feedback.

Rated 5 out of 5 stars

I loved studying with the OU

I loved studying with the OU. It was challenging but I felt supported and the structure was easy to follow. Would really recommend to anyone wanting to learn something or improve their skills

20 February 2026
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Reply from The Open University

It’s fantastic to hear you felt supported and enjoyed the challenge! Thank you for recommending the OU to others who want to learn and develop their skills.

Rated 3 out of 5 stars

Overall a good experience

I like the tutorials where I get to interact with other students and tutors. There could be more of them.
The materials for my modules so far have been great.
The range of content covered on my course is great.
I am not happy that I am a British born student, paying international fees even though I am living here, just because I was honest enough to tell the university that I was living abroad last year.

20 February 2026
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Reply from The Open University

We're glad to hear you enjoyed your tutorials and that you found your module materials and content great.

We note your point about fees. In common with all universities, The Open University is required to ensure that students are paying the correct fee based on their residency. Thank you for your honesty in declaring where you were studying. We appreciate your comments on this - they are important to us and have been acknowledged.

Rated 5 out of 5 stars

A great university.

The Open University is a great university with great tutors.

20 October 2025
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Reply from The Open University

Thanks for your positive review.

Rated 1 out of 5 stars

Lack of support

Hi, I have studied with the Open Uni since 2018. I never managed to finish my studies due to the death of an immediate family member. I just feel the whole experience was a waste of time and effort. I work in catering/hospitality, so Open Uni is not appropriate for those with a sporadic schedule. The course material was extremely difficult to understand. They put so much effort in the introductory part of the texts, but when it comes to explaining important principles/concepts, they are often vague and lack information. The tutors seem disinterested, it is as though they are juggling other commitments and I was the least of their concern. I understand the material needs to be difficult, but I felt like they could have supplemented the content with more information. Give more examples maybe? Even the lectures, though they are recorded, I just felt like they were pointless, especially when they talked about how to study, how to plan, bla bla bla, it is not as though the help centre is not packed with generic study advice. I do have a diploma, but not much I can do with it. I'm not expecting an avalanche of support, but it is not worth the money/debt with the little support you get with very tiny small miniscule career prospects.

10 November 2025
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Reply from The Open University

We are sorry to hear that this has been your experience. OU study is designed to be flexible and fit around your life, and that’s why many students choose to study and go on to succeed with us.

We have taken note of your feedback about your tutors and we will make sure this is passed on to the appropriate team. We strive to deliver excellent teaching and are proud of our TEF Gold award for teaching excellence, and the high levels of student satisfaction with assessment and feedback in the National Student Survey.

The OU specialises in online learning with tutor support, and this can be a different experience from other types of study. Our teaching is not delivered via lectures but through bespoke learning materials created by academic and learning experts. These have been designed for independent and flexible study.
Our tutors deliver tutorials to help build understanding of key concepts in the course materials, give feedback on assessments, and provide individual guidance where needed. Our Student Support Team are always happy to students who have concerns to see how they can help.

Rated 5 out of 5 stars

As a mature student

As a mature student, I prefer to study and work on my own because it allowed me to fully concentrate on my course with online academic support. Not to mention it saved me a lot of travelling time (which I used for studying) and saved money as I dont have to travel back and forth.

19 February 2026
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Reply from The Open University

We’re glad the flexibility of online study worked well for you. It’s wonderful to hear that you could fully focus on your learning while balancing other commitments. Thank you for your positive feedback.

Rated 5 out of 5 stars

Given the size

Given the size, it’s impressive how personal the experience is at the OU. The Maths department should be very proud of their tutors.

15 June 2025
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Reply from The Open University

Thank you for your feedback! We’re glad you had a positive experience.

Rated 5 out of 5 stars

The Open University has transformed the…

The Open University has transformed the way I look and analyse information .It has improved my confidence greatly.

19 February 2025
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Reply from The Open University

We love hearing how studying with the OU has boosted your confidence and enhanced the way you approach information. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Character Building

I spend six years studying Computing and IT. It was tough, with family commitments and working full time. I was very rewarding and I learned so much

9 December 2025
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Reply from The Open University

Congratulations on completing your studies! We know balancing work, family, and learning can be challenging, and it’s fantastic to hear that you gained so much knowledge. Thank you for your feedback.

Rated 5 out of 5 stars

Great for flexible distance learning

The OU has a really inclusive and supportive culture. The tutors are really helpful and quick to respond to any academic questions you may have. The online library is simple to navigate and comprehensive. Study skill materials and sessions are available to support your studies. Whilst deadlines are set, study is flexible so that you can choose tutorials that suit your schedule. You can also engage with other students through the online forums and societies. I’m very happy with my OU experience.

19 February 2026
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Reply from The Open University

Thanks for your feedback. We’re delighted to hear you’ve had a positive experience with our flexible learning approach! It’s great to know the online resources, forums, and supportive tutors helped you feel confident and engaged throughout your studies.

Rated 5 out of 5 stars

Highly recommend

I always had an interest in Geology opportunity arose to study with the OU, i really enjoyed i found the tutors to be very supportive, very knowledgeable and happy to help you succeed. The studying can be stressful at times and difficult but nothing like chsllenging yourself. I made lots of new friends and it open so many opportunities. Even a new career which i love. So anyone looking for a new challenge or new career path i highly recommend studying with the OU

31 October 2025
The Open University logo

Reply from The Open University

Thank you for sharing your journey! It’s wonderful to hear how studying with the OU opened up new opportunities for you and led to a career you love. We’re so glad our tutors could support you along the way and that you enjoyed connecting with fellow students.

Rated 5 out of 5 stars

A truly special institution

I didn't succeed in school for numerous reasons, and The OU gave me the opportunity to study a BSc in Physics, regardless of my background.
I truly believe this institution is special - the number of people, like myself, who didn't succeed the first time around yet still have a passion for a subject, get a chance to pursue their chosen field.

That said, it isn't an easy path. From my experience of the Physics Bsc, you need to be extremely dedicated and willing to do a high amount of self-study to even achieve the recommended level to begin. To aid this, you are given a great selection of materials - the maths textbooks are some of the best I've read and are far more intuitive than some of the most decorated texts in the field.

The tutor support is overall good, but I found some of them to be inconsistent depending on the module. Some tutors would spend extra time helping me with problems, whilst others wouldn't reply to messages for weeks, and this is where the self-drive and willingness to solve a problem had to come into play.

The institution is also very supportive of people from diverse backgrounds. I am dyslexic and was supported very well throughout my undergrad.

My time at The OU will always be special to me - two stand-out memories are when differentiation first clicked and later understanding how the Schrodinger equation uses complex numbers to model the invisible "phase" of a system, which then collapses into real-valued probabilities.
I will be forever grateful to The OU for giving me the opportunity to get a physics BSc and pursue a career in science.
I would advise anyone who is considering studying at The OU to go for it - it's a difficult journey but an incredibly enriching one. If I was able succeed in a Physics undergrad, anyone can!

19 February 2026
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Reply from The Open University

We appreciate you sharing your journey with us. It's great to hear your BSc in Physics gave you an opportunity to pursue your passion and career ambitions. We acknowledge the challenges you have mentioned and value your feedback about tutor consistency - we'll feed this back. We're glad our support helped you, and we thank you for your advice to others.

Rated 3 out of 5 stars

online teaching is ok but the lack of…

online teaching is ok but the lack of printed materials to supplement a course is a shortcoming. Also, day schools seems to have been ended. Many lecturers are not full time OU staff most having day jobs.

19 February 2026
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Reply from The Open University

Thanks for taking the time to share your views. We will ensure these are passed on.

Rated 3 out of 5 stars

I felt unsupported

I felt unsupported. I can only recall one tutor who was engaging throughout my whole time with the OU. I will say however that the flexibility the OU provides around work and study are second to none and I congratulate them on their longevity.

20 February 2025
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Reply from The Open University

Sorry to hear you felt unsupported. Your feedback is so valuable and we'll make sure it's passed on. Thank you for your kind words about the flexibility we provide.

Rated 5 out of 5 stars

Very Impressed studying the MA in History

I was very impressed with the online teaching materials and the very high calibre of knowledgeable tutors and staff during my two year fascinating challenge to secure an MA in History. I specialized in the Early Modern period 1500-1800, which I found truly marvellous, over 2023-2025. Many thanks to all tutors and staff.

19 February 2026
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Reply from The Open University

We're glad you were impressed with our online teaching materials and knowledgeable staff during your MA in History. We appreciate you sharing your experience. Many thanks for your positive feedback!

Rated 5 out of 5 stars

My journey to a degree.

I started my study over 10 years ago and I have reached my goal of a BSc.
I couldn't have done it in three years but the opportunity to spread it over 10 or so years was ideal for me.

20 August 2025
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Reply from The Open University

We're so pleased to hear that we helped you achieve your goal of a BSc over the time frame that worked best for you. Thank you for sharing your experience.

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