The Open University Reviews 

1,228
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, reviewers had a great experience with this company. Customers appreciate the flexibility to tailor learning to their lifestyle, fitting studies around work and family life, and the opportunity to work with other students even in an online setting. Many people found the learning materials to be of high quality, thorough, and easy to follow, with an amazing and accessible platform. Reviewers frequently highlight the excellent support structure, with tutors and student support teams being very helpful, knowledgeable, and always willing to assist. However, some customers also noted issues with staff and tutors, describing them as sometimes unhelpful, impersonal, or lacking in subject knowledge, which led to feelings of being unsupported. There were also mentions of the online portal not being user-friendly and a lack of flexibility in module and assignment dates, making it difficult to start things ahead of time.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the brilliance and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting it as rewarding and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support structure and... See more

Service

Users describe ambiguous interactions with service, with some customers reporting positive experiences,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high standard of courses, lecturers,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

That was a good experience overall, but some things could have been organised differently, mostly during the last two years. There is help, but I felt that it wasn't enough, as some parts of the mater... See more

Company replied

Rated 5 out of 5 stars

Everything! The Open University is an incredible place to increase your knowledge, gain meaningful qualifications and has a great support structure enabling people from all ages and walks of life to t... See more

Company replied

Rated 5 out of 5 stars

Studying with the Open University has been a long 6-year journey, but enjoyable and successful. If you're looking for support throughout your journey, this is where to study. You have the opportunity... See more

Company replied

Rated 3 out of 5 stars

Standard of teaching is low and offers little value. However, library is very well resourced and helpful. Was unable to book tutorials on my last module due to an IT error. Reported it but was ig... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center
  3. Public University

Written by the company

The Open University has pioneered online learning for over 50 years, delivering exceptional teaching and outstanding support to students across the UK and the world. Our mission is to make learning accessible to all, and together we’ve already helped over 2 million students to realise their ambitions.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

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4.0

All reviews

(1,228)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Experience of being a student at the OU.

Good learning materials and a brilliant, kind, supportive and accessible tutor.

1 April 2026
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Reply from The Open University

We're glad you found the learning materials helpful and the tutor supportive. Thank you for your positive feedback!

Rated 5 out of 5 stars

Access Course completed in 2025

I completed an access course in 2025 and thoroughly enjoyed it.
I passed, I am now looking forward to studying for my dream degree in October on a part time (over 6 years)
basis, dreams really do come true.
Im disabled so the open University is ideal as i can study from home.

31 March 2026
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Reply from The Open University

We're so glad you enjoyed the Access course and that it has led you on to a qualification with us. We wish you all the best in achieving your dreams through studying with us.

Rated 5 out of 5 stars

Very much worth the effort.

From the start, I have been treated with respect. Whilst my degree journey is as a very late starter, my experience of the OU has been invariably positive. The materials,both online and printed, are clear and informative. As I move on to the next stage of my studies, I'm happy that the support available from Student Home will help me realise my goals.

7 April 2025
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Reply from The Open University

We're happy to hear that your experience has been positive. We're glad you found your materials clear and informative, and that you welcome the support of our teams. Thank you for your feedback.

Rated 5 out of 5 stars

Positive benefits of OU studies.

Hi, what I like about the OU is that there is guidance all the way through the studies, either through student support or through a tutor, who are always willing to help with any problem that manifests. Students are able to ask for help if they lack understanding of an assignment, and the feedback is not only constructive, it is always very positive. Thank you OU!!

31 March 2026
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Reply from The Open University

We're happy to hear that you've found the support provided throughout your studies so positive. It's great to know our tutors and student support have helped you. Thank you for your feedback.

Rated 1 out of 5 stars

Not an inclusive, supportive University for disabled students

Been with the Open University for two years. The first year was excellent, and I was very well supported. This academic year, however, is a different story. As a disabled student needing additional support, I was not provided with it at the start of my course, which caused delays in successfully starting the course module.
The tutor for my course was generally crass, abrupt, and unsupportive from the start. The most embarrassing and disrespectful thing the tutor did was to embarrass me in a recorded session. The tutor also forgot to attend her own tutor group session!
Some learning materials are not easy to comprehend and my response from my tutor was to look up videos on Youtube than to offer support herself or other areas of the Open University website

31 March 2026
Unprompted review
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Reply from The Open University

We're really sorry to hear this was your experience. We have reached out to you via Trustpilot for more information so we can direct your comments to the right team. Please do contact your student support team if you would like to discuss this further.

Rated 5 out of 5 stars

Fantastic

Fantastic ! Really loved studying here and my tutor Helen was the best, very helpful and kind

4 December 2025
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Reply from The Open University

We're glad you enjoyed your experience. It's great to hear that your tutor was so helpful and kind. Thank you for your feedback.

Rated 2 out of 5 stars

Poorly supported attempt at education

After paying so much for a course from the Open University I would have expected some actual interaction from the course staff. I would say tutor, but there wasn’t one. The only feedback you get for the whole course is IF your fellow students choose to provide it. Most of the help and advice given also comes
From your fellow students.

I have also done courses provided by Cornwall Adult Education and they were cheaper, had a tutor to help guide and advise when needed.

If this course is an example of University education then I will not be back.

12 March 2026
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Reply from The Open University

We appreciate you sharing your experience. We're sorry to hear that the course didn't meet your expectations regarding tutor interaction and feedback. We value your feedback, and we will pass this feedback on to the faculty team.

Rated 5 out of 5 stars

I had an excellent experience with OU

I had an excellent experience with The Open University, they made every effort, at their own expense, to accommodate my mobility and mental health issues. They provide a quality service that can't be beaten. I would recommend OU to anyone who would like to study. (It was longer ago than 2025 but the calender would only go back that far).

26 March 2025
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Reply from The Open University

Thank you for taking the time to share your experience. We're really pleased to hear that The Open University was able to support your mobility and mental health needs and provide a high-quality service.

Your recommendation means a lot to us.

Rated 5 out of 5 stars

Extemly helpfull

Extemly helpfull. Great bunvh of people.

26 March 2026
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Reply from The Open University

Thanks for your positive feedback. We really appreciate you taking the time to share this.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Tutors are unhelpful and don't care at…

Tutors are unhelpful and don't care at all. Poor and contradictory feedback and no attempts to explain anything more clearly when asked. Waste of time and money.

8 March 2026
Unprompted review
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Reply from The Open University

Thank you for taking the time to leave your thoughts. We're sorry to hear you haven't had the high-quality experience we aim for.

We strive to deliver excellent teaching and are proud of our TEF Gold award for teaching excellence, and the high levels of student satisfaction with assessment and feedback in the National Student Survey. We have reached out to you via Trustpilot for a bit more information to help us feed your comments back to the right faculty area.

Rated 4 out of 5 stars

I have gained most of my qualifications…

I have gained most of my qualifications through the Open University. It has been great for me because I can do the work where and when I want. I am not constrained to a specific time or place. The downside is that there is a lack of human contact. Online only interaction is not ideal. I found this difficult in the first year of my MA in Creative Writing, where it is important to bounce ideas off other people.

2 October 2025
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Reply from The Open University

Thanks so much for sharing your experience. We’re really glad the flexibility to study where and when it suited you worked well.

We appreciate your feedback about the online learning experience. It can feel different for everyone, particularly when you’re used to more face-to-face interaction. Alongside tutor support, we also have dedicated student support teams and active forums where many students connect and share ideas throughout their studies.

Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

I'm very grateful for all their hard…

I'm very grateful for all their hard work and he amazing value they provide!!

3 March 2025
Unprompted review
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Reply from The Open University

Thanks for your positive feedback. We really appreciate you taking the time to share this.

Rated 5 out of 5 stars

The Open University

As a student of The Open University I was so pleased to be able to have the flexibility to work and study online classes at the university. I was especially grateful for the financial assistance at the OUSBA.

2 March 2026
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Reply from The Open University

We’re so pleased to hear that the flexibility of studying online worked well for you and that the support from OUSBA made a difference. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

The Open University a great place to study

The Open University allowed me to get my law degree whilst working and looking after my family. Great support and the tutors were experienced professionals in their field. Over the moon to get my Bachelor of Laws (LLB) Degree with a First-Class Honours at 44. Proves age is nothing but a number and you are never too old to achieve your goals. Thank you OU.

6 September 2025
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Reply from The Open University

We’re so pleased to hear that studying with The Open University allowed you to balance your degree alongside work and family life, and that you felt supported by our tutors throughout.

Your journey is such an inspiring reminder that it’s never too late to achieve your goals. Thank you for your feedback.

Rated 5 out of 5 stars

The Open University

Absolutely amazing. Both me and my family members have done degrees with the OU and we can’t fault them one bit. The work is always laid out so simply and is presented so well. The fact you need no previous qualifications is amazing and means everyone has an equal chance. It’s also very easy and flexible to do around other commitments and be able to work aswell as doing the degree. The tutors are great and always mark assignments promptly and are very good at what they do. I recommend anyone thinking of doing a degree to study with the OU.

25 February 2026
Unprompted review
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Reply from The Open University

Thank you for your kind review! We’re delighted to hear that you and your family have enjoyed studying with us and found our tutors and flexible approach supportive.

Rated 5 out of 5 stars

Amazing

Thoroughly enjoyed my experience over 6 years of 6 stying for a BS(Cons) History. I can recommend the Open Uni as a way of gaining a qualification whilst working.

31 July 2025
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Reply from The Open University

Congratulations on completing your History degree! It’s wonderful to hear that your OU experience was enjoyable and rewarding alongside your other commitments. Thank you for your feedback.

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