The Open University Reviews 

1,231
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, reviewers had a great experience with this company. Customers appreciate the flexibility to tailor learning to their lifestyle, fitting studies around work and family life, and the opportunity to work with other students even in an online setting. Many people found the learning materials to be of high quality, thorough, and easy to follow, with an amazing and accessible platform. Reviewers frequently highlight the excellent support structure, with tutors and student support teams being very helpful, knowledgeable, and always willing to assist. However, some customers also noted issues with staff and tutors, describing them as sometimes unhelpful, impersonal, or lacking in subject knowledge, which led to feelings of being unsupported. There were also mentions of the online portal not being user-friendly and a lack of flexibility in module and assignment dates, making it difficult to start things ahead of time.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the brilliance and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting it as rewarding and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support structure and... See more

Service

Users describe ambiguous interactions with service, with some customers reporting positive experiences,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high standard of courses, lecturers,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

That was a good experience overall, but some things could have been organised differently, mostly during the last two years. There is help, but I felt that it wasn't enough, as some parts of the mater... See more

Company replied

Rated 5 out of 5 stars

Everything! The Open University is an incredible place to increase your knowledge, gain meaningful qualifications and has a great support structure enabling people from all ages and walks of life to t... See more

Company replied

Rated 5 out of 5 stars

Studying with the Open University has been a long 6-year journey, but enjoyable and successful. If you're looking for support throughout your journey, this is where to study. You have the opportunity... See more

Company replied

Rated 3 out of 5 stars

Standard of teaching is low and offers little value. However, library is very well resourced and helpful. Was unable to book tutorials on my last module due to an IT error. Reported it but was ig... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center
  3. Public University

Written by the company

The Open University has pioneered online learning for over 50 years, delivering exceptional teaching and outstanding support to students across the UK and the world. Our mission is to make learning accessible to all, and together we’ve already helped over 2 million students to realise their ambitions.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,231)

332 reviews in the last 12 months

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Rated 5 out of 5 stars

Got a first class in my undergraduate…

Got a first class in my undergraduate degree because feedback from lecturers were good, very excellent online and book resources, great lecturers, great library.

31 July 2025
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Reply from The Open University

We're happy to hear that our resources, tutors, and library helped you achieve a first-class degree. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Excellent support.

Excellent support and advice. Always available for questions and ready with the best solutions.

12 February 2026
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Reply from The Open University

It's great to hear this positive review of your experience, thank you.

Rated 5 out of 5 stars

Studied for my Masters with the OU

Studied for my Masters with the OU. Took 3 years as I also work. Would recommend.
Looking forward to my graduation.

31 January 2026
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Reply from The Open University

Thanks for your recommendation and congratulations on your success!

Rated 5 out of 5 stars

Positive feedback for Masters degree

Having just successfully completed a taught Masters degree I would gladly recommend the Open University for good quality, distance learning. The tutors were always on hand to answer questions, the pace and structure of the course was flexible and the guidance clear. Some of the resources included in the content were slightly outdated, but it was the last year that my course was running.

5 September 2025
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Reply from The Open University

We're happy to hear that you enjoyed your studies with us. It's great to know your tutors were helpful and that the pace and structure of your course were right for you. We appreciate your feedback - thank you!

Rated 5 out of 5 stars

The learning journey with OU

The learning journey with Open University was really good. Website, very easy to navigate, all learning content was really well wrote, and understandable. Everything that you need to learn is there. Never had any problem.
I have spent bit more time on learning then it was said, but that was because English is my second language. But it was definitely worth it, and I loved it.
I am thinking to sign up for another level, when i save some money, to do so.

Just mentioning that i have done it, with the full time work, so if you think about it, but you scared or not sure, trust me. You can do it.

14 February 2026
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Reply from The Open University

It's great to hear that you found our website easy to navigate and the learning content understandable. Well done for achieving your qualification while working full-time too. Thanks for the positive feedback!

Rated 5 out of 5 stars

Open University the RIGHT choice for you

October 2020 was a bleak time during initial stages of covid 19. I kept seeing OU advertised on tv, so took the chance to learn more.

Ideal for online learning and in some cases meet at the London School of Economics.

I choose the business management course and accounting. I have studied and worked in accounting since 2001. But I need something else, 2020 gave me the option. Business Management has shown me away of fulfilling my goals: showing my interests in a company, what's its organisational chart, its structure, its strategic analysis, you need to know as much about the company, what are its strengths and weaknesses, has it made a profit. What is its pitch for marketing. Wanting to be a senior in a business you need to see an overview of an organisation. The OU gives you the tools for the experience, you need. I have 50% of the tools for accounting and now another 50% for Business management and shall put this to practice. I have only mentioned some concepts of subject, Investors, Governance, shareholders and more. Know your business and its benefits and drawbacks.

Being part of the OU family has given me a branch to reach out on, goals to achieve. You must study your subject and its understanding. My Tutors helped me to grasp concepts, and wherever I was lacking, to take on board what they are talking about. I always asked them, through OU emails or live recordings. What you put into your studies and what you get out of it. Future students this is a great subject to see businesses into the way they work. Technology keeps updating with new AI that you will need to know.

Very grateful to the OU to help my career goals. Your studies around your work and leisure is up to you. Go for it!

31 October 2025
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Reply from The Open University

We appreciate you sharing your experience. It's great to hear how your Business Management qualification provided you with valuable tools and a new perspective to achieve your career goals. We're glad our tutors were able to support your learning journey. Thank you for your feedback!

Rated 5 out of 5 stars

You can work and study in a flexible way.

I passed through the OU (6 yrs, STEM) almost in parallel with my kids in full time UK University. I believe I got at least as good an educational experience as they got. I was able to run my business (though I did have to scale down) and study due to the flexibility. I’m moving on to my masters now (elsewhere), a lifetime ambition for me (I’m 70 now!).

1 June 2025
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Reply from The Open University

Wow, it's fantastic to hear you studied alongside your children! Thank you for the positive feedback and congratulations on your achievement. Good luck for your masters.

Rated 5 out of 5 stars

My deepest gratitude for the incredible…

My deepest gratitude for the incredible support I received during my time studying with you. Achieving my degree is something I am immensely proud of, and I truly could not have done it without the guidance, understanding, and encouragement from the university.

Your support went far beyond academics. During my studies, I was given the encouragement and confidence I had long been lacking. With that support, I was able to seek assessment for dyslexia and address other mental health challenges. Taking that step changed my life. Through therapy and proper support, I found the strength to continue and ultimately complete my degree.

The lecturers were exceptional, and I am especially grateful to my first-year teachers, particularly Anne Pike. Your kindness, patience, and belief in me made a lasting difference at a time when I needed it most.

Thank you, truly, for creating an environment where students are supported not only academically, but personally. The impact you have had on my life goes far beyond my degree.

13 February 2026
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Reply from The Open University

We're happy to hear about your positive experience and the support you received. We're so glad to here we helped you achieve your degree and address personal challenges. We will pass your feedback onto Anne :)

Rated 5 out of 5 stars

Brilliant University for older adult

Brilliant University for older adult. They provide all necessary support required to get people across the line.

29 November 2025
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Reply from The Open University

Thank you for your positive feedback!

Rated 5 out of 5 stars

Lifeline to Higher Education

After I developed a disability, my career panned and the choices of employment were limited.

Thanks to the OU degree course, I started a job in my chosen profession next week.

I can honestly say, the OU has given me a chance of a longer and happier working life. The only regret is that I didn't do it sooner.

The course has opened my mind to infinite possibilities. The content is intersting and varied. You just have to decide what you want from life. When you decide, go for it!

13 February 2026
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Reply from The Open University

We're so glad to hear that your degree course helped you overcome obstacles and achieve your career aspirations. It's wonderful knowing you've found a path to a happier working life, and we appreciate you sharing your experience.

Rated 5 out of 5 stars

studying law was a fantastic…

studying law was a fantastic experience. A heavy workload but such a marvellous education with insights into European democracy, Constitutional law , Criminal law and Land Law.The Course was contemporary with a Society and Culture model examining how dictators come to power using the law. And also available a futuristic option to explore space law . Just a fascinating course throughout. You exit with some top rate problem solving skills and logic.

13 February 2026
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Reply from The Open University

Thank you for your positive feedback. We're really glad to hear you found your learning fascinating - and also came away with those all-important problem-solving and logic skills. Congratulations on your achievement.

Rated 1 out of 5 stars

If you want to learn anything, the OU is not for you

Tutors are rarely available, not qualified in the subjects they are teaching, just doing it for a bit of extra cash in retirement or as a side-job. Not interested in teaching, utterly unhelpful. No lectures (not even pre-recorded ones), nobody to ask anything that requires actual subject knowledge. Assignments are a shambles, tutors do not know what's actually expected in terms of content. Different lecturers will have completely different takes on how to interpret the assignment question. Vastly different, highly subjective grading between lecturers. Pot luck whether you do well or not. I got a First but was no wiser at the end of the course than I had been at the beginning, absolute waste of time, learnt nothing.

31 July 2025
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Reply from The Open University

Thank you for sharing a review. We're sorry to hear you haven't had the high-quality experience we aim for. We strive to deliver excellent teaching and are proud of our TEF Gold award for teaching excellence, and the high levels of student satisfaction with assessment and feedback in the National Student Survey.

The OU specialises in online learning with tutor support, and this can be a different experience from other types of study. Our teaching is not delivered via lectures but through bespoke learning materials created by academic and learning experts. These have been designed for independent and flexible study.
Our tutors deliver tutorials to help build understanding of key concepts in the course materials, give feedback on assessments, and provide individual guidance where needed.

Your feedback is really important to us and we will make sure that your comments are fed back to the faculty. Congratulations on achieving your First.

Rated 4 out of 5 stars

A flexible and well-designed choice.

The OU offers great flexibility, making credit transfer and time off between modules easy.
I have studied at three other universities (as well as being a lecturer and an external examiner) and can say that the Open University modules are particularly thoughtfully and well designed. They are demanding and enjoyable at the same time.

12 February 2026
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Reply from The Open University

We're glad to hear that you found our modules to be well-designed and enjoyable. We appreciate your feedback regarding the flexibility and credit transfer process. Thank you for sharing your experiences!

Rated 2 out of 5 stars

It works, but barely

The concept for the Open University is brilliant, but when they say "you work at your own pace", you can't, because if you're a fast learner and you have some time to just crack on, some modules have the later sections locked and you cant acess them until a certain date in the future. Additionally, the support I received alongside my studies varied so greatly each year that it was never consistent. Some tutors were fabulous and were fast to answer emails and offered useful guidance, others never responded, were late to tutorials, late giving feedback for assignments and gave the general impression that they didn't want to be there.
One year, I was even signed up to a module that I could not use toward my degree because they changed it, but they didn't tell me until I was 4 months in and already submitted two assignments, which also meant I had to redo the year and add extra time onto completing the degree.

So yes, I achieved my degree, but it was a long and difficult process which ended up being more of a relief that i didnt have to do this anymore, more than a celebration of achievement

30 October 2025
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Reply from The Open University

Thanks for taking the time to leave a review. We're sorry to hear your experience was not the high-quality one we aim for.

We know how important tutors are in the student journey, and you should expect consistency in the support you receive. We strive to deliver excellent teaching and are proud of our TEF Gold award for teaching excellence, and the high levels of student satisfaction with assessment and feedback in the National Student Survey. However, we appreciate that this was not your experience, and we will make sure your comments are fed back to the appropriate team.

We're also sorry to hear that your studies took longer than expected due to a change in the curriculum. We recognise that more could have been done to draw your attention to the implications of that change at the time. This learning has been taken on board along with all your comments. We wish you well for the future.

Rated 5 out of 5 stars

Great

I had a fantastic experience and was able to study with a high standard of academia. I loved the way it was flexible and I had time to study alongside my job.

4 June 2025
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Reply from The Open University

We're happy to hear that you had a fantastic experience with a high standard of learning. We're glad the flexibility helped you study alongside your job. Congratulations on your success.

Rated 5 out of 5 stars

The resources that the OU provide are…

The resources that the OU provide are excellent, as is the support. Being able to study at times that suit me means I am able to continue working. I've enjoyed it so much I'm embarking on my master's course later this year

12 February 2026
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Reply from The Open University

Thanks for taking the time to share your thoughts. We appreciate your positive feedback and wish you well in your masters!

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