Oodle Car Finance Reviews 

The lady who was doing the follow up on my car finance Clarrisa was very helpful,polite and patient and she was ready to serve.She is an amazing staff.

Easy and when I had to phone the guy was brilliant very professional

Oodle car finance should get 0 stars
Got finance 2 years ago and in the past 2 weeks I’ve received 2 calls asking if I had sold the car as a third party called for clearance of finance.
I replied both times as much as I didn’t like the car I had no interest in selling vehicle.
Turns out Oodle don’t know the difference from reg px68 and pk68.
I have never missed a payment and anymore calls and they will be told mate come and pick the car up

Extremely disappointed with the service I have received from Oodle.

After returning my vehicle, I was owed money back and was repeatedly promised that it would be paid. Two weeks later, I am still waiting. Oodle also took an additional payment after telling me that no further payment would be collected. This left me without enough money to pay for my replacement vehicle.

I spoke to an adviser named Peter, who I found patronising and unhelpful. He admitted there was no explanation for why the payment had not arrived as promised, said there was no way to find out what had happened, and told me I had to wait another 48 hours. In reality, this is likely to mean another week of waiting.

When I asked to escalate my complaint or speak to somebody else, I was told no, despite already having an open complaint about the service I have received. I have also tried calling again and my calls are now not being answered, which is incredibly frustrating.

The biggest issue has been the complete lack of ownership, communication and urgency. I should not have to repeatedly chase money that is already owed to me.

This experience could have been improved by assigning one person to take responsibility, providing honest updates, urgently investigating the missed payment, and arranging the refund without further delay.

At the moment, I would not recommend Oodle based on how this complaint has been handled.

Nice and easy finance customer service

Really great service from start to finish really happy

Simple and straightforward process. Great service with regular contact at every stage of the transaction. Everything completed online so very convenient.

Excellent customer service, everything went through very smoothly, no time wasting, very efficient and professional , would highly recommend Oodle car finance.

Everything was done over the phone all sorted within 48 hours

You were faultless but Arnold Clark sold a car that needed 6k of parts so cancelled the car when I went to collect it .

Good service

Super easy process, very quick and clear communication which allowed me to buy my car within the hour while I was at the dealership

Terrible. Currently in a dispute with this company that has gone to the Financial Ombudsman.
Bought a car which broke down after 8 weeks. 7 months later still no car returned. Communication is next to none. Car returned to garage for repair in early June. So took 6 months to get to that stage. Since then it’s been radio silence.

The vehicle i purchased came with a fault. This fault then went on to re-occur multiple times incurring significant costs and stress. The vehicle has been subject to many main dealer diagnosis, specialist diagnosis and now an independent engineer report which has confirmed the vehicle was sold with a fault and all subsequent issues are linked. I have rejected the vehicle under the consumer rights act and raised an investigation with the financial ombudsman service as to date, my rejection of the vehicle has not been accepted. Unfortunately communications have been utterly disjointed and with very little understanding of the impact that this has had on my family. We have had to get a new car and this one is simply parked on the drive, unusable, whilst i am missing payments. Very disapointed.

I was kept up to date by call, during the process. And when finance accepted. And the process seemed efficient. The service has been great.

Service was excellent

The team was active and helpful guided me through all stages