Oodle Car Finance Reviews 

20,362
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,588 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and efficiency of the car finance process, describing it as straightforward and quick from start to finish. The professional, helpful, and friendly staff receive frequent praise for providing clear explanations and keeping customers updated, with many appreciating the prompt communication and quick response times for a smooth, stress-free experience. However, some people were dissatisfied with customer service and communication, reporting a lack of support, delays in information, and unanswered calls. Complaints also included long phone queues, disjointed communications, and some found staff to be unhelpful or unprofessional.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing the process as stress-free, smooth, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the application process as quick,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting swift, responsive, and... See more

Response time

People report positive experiences with response times, highlighting swift and responsive customer service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Oodle Car Finance. The whole application process was quick simple and easy to understand. The team was friendly professional and kept me updated throughout. Everything wa... See more

Rated 5 out of 5 stars

Oodle finance allowed me to be able to get my car at affordable repayments. They kept in touch with me at every step of the way through the process , oodle was transparent with information with no sur... See more

Rated 5 out of 5 stars

I was very pleased with the way my car loan was explained it was very well dealt with they capted my going what was going on and I'm very please ovf the out come very impressive company I would put th... See more

Rated 5 out of 5 stars

Can't praise this company enough. Everything arranged quickly and efficiently. Yaz who looked after my request was professional from the start, nothing was to much trouble for him. I would highly reco... See more


Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

Written by the company

Now our happy car-buying customers enjoy clever, seamless search and payment terms that suit their lifestyle. Dealers love us too. We send them Oodlers keen to drive away in a car that’s on the forecourt, with finance that’s already good to go.

Oodle Car Finance

Written by the company

Car buying confidence at every step
We've already helped over 150,000 customers get the best car for their budget, and we're over the moon to be rated five stars on Trustpilot.

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(20,362)

4,535 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst finance company I have ever…

The worst finance company I have ever dealt with.
I bought a car that developed a fault within just a few weeks, yet the finance company refused to accept any responsibility. I was without a vehicle for four months and continued making my monthly payments throughout that time.
They allowed me to miss one payment as a “gesture of goodwill”, but they are now demanding that payment back, while still refusing to acknowledge the inconvenience, financial loss and stress this situation caused.
During this period, I also lost my mother and had no means of transport while the car was being repaired. Despite repeatedly contacting them by phone and email, I received very little support and felt that responsibility was constantly being passed elsewhere.
Although I purchased the vehicle through a dealership, my finance agreement was with the finance company, and I expected them to properly investigate and assist with a faulty vehicle. In the end, I had to pay for the repairs myself.
Thankfully, the car is now fixed, and I am in the process of moving to another finance provider. I have also referred the matter to the Financial Ombudsman Service.
Based on my experience, I would strongly advise others to avoid this company.

17 August 2025
Oodle Car Finance logo

Reply from Oodle Car Finance

Hi Victoria,

Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've faced, particularly during what sounds like a very challenging period in your personal life.

We appreciate your frustration regarding the vehicle issues and the level of support you feel you received. As your complaint is currently being considered by the Financial Ombudsman Service, we're unable to comment on the specific details of the case. However, we're sorry to hear that our service did not meet your expectations and that you've been left feeling unsupported.

We will continue to work with the Financial Ombudsman Service as part of its review.

Kind regards, Chris

Rated 5 out of 5 stars

Made my whole experience in getting a…

Made my whole experience in getting a loan for a car amazing. Little worried going to take forever. But it was all done in less than 24 hrs. How’s that possible !! Cameron from zuto was on the ball, found my car. Negotiatied on my behalf. Sitting in my car all in 2 days. Thankyou. Keep up the good work. Will use again.

13 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look