Oodle Car Finance Reviews 

20,361
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 4,588 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and efficiency of the car finance process, describing it as straightforward and quick from start to finish. The professional, helpful, and friendly staff receive frequent praise for providing clear explanations and keeping customers updated, with many appreciating the prompt communication and quick response times for a smooth, stress-free experience. However, some people were dissatisfied with customer service and communication, reporting a lack of support, delays in information, and unanswered calls. Complaints also included long phone queues, disjointed communications, and some found staff to be unhelpful or unprofessional.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing the process as stress-free, smooth, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the application process as quick,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting swift, responsive, and... See more

Response time

People report positive experiences with response times, highlighting swift and responsive customer service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Oodle Car Finance. The whole application process was quick simple and easy to understand. The team was friendly professional and kept me updated throughout. Everything wa... See more

Rated 5 out of 5 stars

Oodle finance allowed me to be able to get my car at affordable repayments. They kept in touch with me at every step of the way through the process , oodle was transparent with information with no sur... See more

Rated 5 out of 5 stars

I was very pleased with the way my car loan was explained it was very well dealt with they capted my going what was going on and I'm very please ovf the out come very impressive company I would put th... See more

Rated 5 out of 5 stars

Can't praise this company enough. Everything arranged quickly and efficiently. Yaz who looked after my request was professional from the start, nothing was to much trouble for him. I would highly reco... See more


Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

Written by the company

Now our happy car-buying customers enjoy clever, seamless search and payment terms that suit their lifestyle. Dealers love us too. We send them Oodlers keen to drive away in a car that’s on the forecourt, with finance that’s already good to go.

Oodle Car Finance

Written by the company

Car buying confidence at every step
We've already helped over 150,000 customers get the best car for their budget, and we're over the moon to be rated five stars on Trustpilot.

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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Asks customers to review

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4.8

All reviews

(20,361)

4,535 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid

Avoid! This company likes to drag their feet in the sand when it comes to unwinding agreements over faulty cars that are sold. Management make unqualified decisions that go against what the financial ombudsman and a vehicle inspection report states, Oodle owe me over £2,100 and their “complaint investigation” is dragging on nearly three months, this agreement and the faulty vehicle (that’s now been returned) has crippled me financially and has caused me a lot of issues at home.

The experience I’ve faced is all documented and I will be taking this further as they’re taking advantage of vulnerable individuals.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a vehicle and within 3…

I purchased a vehicle and within 3 months develop a safety critical fault book it in to a deal ship for repairs and dealer refused to work on the vehicle as stated it will cost money and someone need to pick up the cost finance company were informed and stated that I needed to pay for an inspection when this has already been done and now 7 months on and I am forced to drive a vehicle with a safety critical fault which has wrecked the wheels which now need to be replaced and the financed company are still not intrested and you are expected to pay for a vehicle that is faulty avoid this company at all cost

13 March 2026
Unprompted review
Oodle Car Finance logo

Reply from Oodle Car Finance

Hi John,

We appreciate you taking the time to share your experience.

We understand how frustrating it must be to be in this situation, especially with safety-critical faults. We are committed to reviewing this feedback thoroughly to understand what went wrong and to prevent similar situations for others.

Chris

Rated 5 out of 5 stars

Happy lady here

Straightforward from start to finish and not having the best credit score they were the only ones to take a chance on me, so a happy lady indeed

17 July 2026
Rated 5 out of 5 stars

My first finance car

Purchasing my car was so easy and stress-free. The dealer and finance company made the whole process smooth and straightforward from start to finish. I couldn’t have asked for a better experience – would definitely recommend!

19 July 2026

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