Oodle Car Finance Reviews 

Very helpful and easy to talk to and very quick on sorting things out 👍

I would rate 0 if possible.

I have never been someone who leaves reviews, but my experience with Oodle has left me feeling that I have no other option.

I am currently extremely disappointed with how my situation has been handled. I made Oodle aware that I suffer with anxiety and depression, and after experiencing financial difficulty, we agreed a payment arrangement of £300 per month rather than the usual £232.14 I pay on the 28th of each month until my arrears were cleared. I have stuck to this agreement.

During those discussions, it was also agreed that communication would be via email only due to the severe anxiety caused by phone calls and SMS messages. Despite this, I have continued to receive frequent calls and texts, often daily or every other day, even after repeatedly asking for this to stop and providing multiple updates.

Since 9th July, I have had to contact Oodle four further times because the issue has still not been resolved. The constant calls and messages are causing significant distress and are having a serious impact on my mental health and everyday life.

I have also experienced issues with a DSAR request. I was initially advised via live chat that information regarding the checks carried out when my finance was approved would be provided within 72 hours. After this timeframe passed and I had not received the initial information requested and told I would get I contacted via live chat again and I was advised a DSAR would be raised. I asked if anything else was needed from me and was told no, but over a week later I was asked to provide the same security information again despite already completing security checks through live chat.

At this point, I feel completely let down by the way my concerns have been handled. I have tried repeatedly to resolve this directly with Oodle, but the continued contact despite agreements being made has caused unnecessary stress and anxiety.

I also have serious concerns regarding the original approval of my finance agreement.

After reviewing my circumstances at the time, including my bank statements and financial position, I have been advised that there were significant affordability concerns and that I should not have been approved for finance of over £13,000 for a £7,500 vehicle.

At the time of approval, there were multiple red flags that I believe should have been identified through a proper affordability assessment. These included relying on a £500 overdraft every month, existing financial commitments, and a gambling addiction that was affecting my finances at the time.

I strongly believe that had the correct checks and affordability assessment been completed properly, the agreement would have raised serious concerns and would not have been approved.

The impact of this decision has been significant, leaving me in further financial difficulty and causing considerable stress. I feel that the affordability of the agreement was not properly considered before I was committed to a finance agreement of this size.

I hope someone at Oodle takes the time to review this properly rather than just copying and pasting the same response they have sent to all other reviews and understands the impact this has had on me and can atleast follow through with only email contact as that is what you have agreed to but have sadly not honoured this and are causing me serious distress.

Very good service very helpful people

It was so simple to get sorted with a car loan

Excellent service
Found me perfect car

Everything was so easy to get started

Very good services

I'm happy with the finance and the deal I got from the company. Speaking with the service team helped me get exactly what I was looking for.

Excellent communication.

The experience was first class.

Fantastic service

Very easy, so quick, staff very helpfull many thanks.

Avoid! This company likes to drag their feet in the sand when it comes to unwinding agreements over faulty cars that are sold. Management make unqualified decisions that go against what the financial ombudsman and a vehicle inspection report states, Oodle owe me over £2,100 and their “complaint investigation” is dragging on nearly three months, this agreement and the faulty vehicle (that’s now been returned) has crippled me financially and has caused me a lot of issues at home.

The experience I’ve faced is all documented and I will be taking this further as they’re taking advantage of vulnerable individuals.

Great experience, had a female call handler but unfortunately can't remember her name, she was very polite and informative

Helped to find the car i wanted. Good customer care and polite

Easy application and not waiting too long for answer