Mr Alex H

We’re very sorry for the frustration you’ve experienced. Our Customer Service team is currently reviewing your case to ensure it is resolved properly. We understand how disappointing this must be and truly appreciate your patience. Please check your emails for our latest updates, and rest assured we are working to get your refund or goods to you as quickly as possible.

Hello,

Thanks for your review. We’re sorry to hear you feel let down, especially if you’re now having to reject a second vehicle and are considering taking finance elsewhere.

We’ve passed this over to the relevant team and you’ll be contacted to review what’s happened and discuss the next steps.

Kind regards,
Zuto Support

Hello,

Thanks for your review. We’re sorry to hear the car wasn’t as described and that key features like parking sensors and cruise control weren’t present. We understand how important it is to have the right vehicle for your situation, especially when you’re relying on it for regular hospital visits.

We’ve passed this over to the relevant team and you’ll be contacted to review what’s happened and discuss the next steps.

Kind regards,
Zuto Support

Dear Alex,

Thank you for your review.

We made several attempts to get in touch during your application and were pleased to be able to complete everything promptly once we connected. We understand the agreement was later unwound, which appears to relate to the vehicle rather than the finance itself.

If you’d like to discuss this further, please feel free to contact us directly by emailing enquiries@motionfinance.co.uk — we’re always happy to help and clarify any concerns.

Kind regards,
Motion Finance

Thank you for your review, and we’re very sorry to hear about this experience.

We completely understand your frustration, especially given the value of the order and the fact that you have not received any of the parcels. This is not the level of service we aim to provide.

We can confirm that our customer service team is currently reviewing your case for Order: 72052694, including the delivery information and the documentation you have provided. We will also be re-checking the claim form and all correspondence to ensure nothing has been missed.

Please be assured we are taking this matter seriously and we will contact you directly with an update as soon as possible.

Kind regards

XLMOTO Team

Hello.

Thank you for your feedback. We are very sorry for the experience you’ve had with your order.

Please be assured that our customer service team is actively working to resolve your case. We understand your frustration regarding the refund and delivery issues, and we sincerely apologize for the delays and inconvenience caused.

We are committed to ensuring this matter is fully resolved and will make every effort to correct the refund discrepancy. Your concerns are being taken seriously, and we appreciate your patience while we work with our team and PayPal to finalize the resolution.

Kind regards,

XLMOTO Team

Good Morning, we are sorry to hear of your dissatisfaction and would like to assist your further. In order to do so we kindly request you please contact us via our online portal http://help.premiumcredit.com/Setting-Up-My-Agreement/Registering-online/50277754/How-do-I-register-online.htm or alternatively you can telephone us on Tel: 0344 7369820 where our team will be happy to help you directly. Kind regards.

Hi Alex. We are sorry to see this review in relation to your partner's black box policy. If you require further assistance regarding this, please email us at feedback@sabre.co.uk, ensuring to include the Policy/Claim Reference and a full explanation of the issue(s) experienced. Kind Regards.

Thank you very much for your great feedback!

Hi there,

We take comments like this seriously and want to respond clearly: Whipmats.co.uk is a UK-registered business, and we are not based in China. Our production is managed through a European supply chain, including a warehouse in Italy, and our materials are sourced with quality and durability in mind.

While we understand scepticism around online businesses, accusations that our reviews are fake or that we are connected to unrelated companies are not accurate. All verified reviews are from real customers who have placed orders with us — we do not create or buy fake reviews, and Trustpilot has systems in place to monitor this.

As for our company address: it is a registered office address, which is a common and legitimate practice for UK businesses, especially those that operate online.

If you have concerns related to an actual order, we’d be happy to assist you directly. Please email us at help@whipmats.co.uk, and we’ll do our best to resolve any issue.

– Kyle from the Whipmats.co.uk Team