On the Beach Reviews 

I haven't booked on line years ,everything was made easy from start to finish

Hotel definitely not a 5*
We had a gluten allergy and sadly the staff didn’t understand what this was after explaining a million times still didn’t seem interested. Drinks at pool bar absolutely terrible and didnt open until 11am which it was very hot and no water station. Room was clean but needs a little update.
More of a 3* hotel

Compared to other travel agencies, I found the site much easier to use, and all the options were more accessible; now I hope everything goes smoothly and turns out well during the vacation...

Overall a good experience. Just not so happy it cost more the next day after we bought the holiday...and you took the extra money but I feel you should have sent me a link for this. Ultimately the best thing would obviously be for the holiday cost to not increase after purchasing!

Definitely do not use this company if you are travelling with someone who has a serious allergy. We had paid all inclusive for our son, as the hotel stated it accommodates allergies. On arrival we contacted on the beach for help as the hotel stated they couldn’t accommodate and there was nothing really but free. We asked to reduce to room only as we couldn’t eat there. Their response was unfortunately we can’t sort room only and if you want to change to that you will unfortunately have to pay out of your own money.

What in the world kind of service is this? We are currently on holiday in lanzarote in the worst hotel I've ever stayed in! Trying to speak to someone for on the beach and its all option drop down boxes, I need to make a formal complaint please can someone get in touch with me! Payed all inclusive and the food here I wouldnt feed my dog! Drinks are like water! Pool is the most disgusting thing ive ever seen! Black mould everywhere in the pool! We have eaten out all day everyday since being here which is not on when we paid all inclusive! Someone needs to contact me ASAP as i will be taking things further! We are having the most awful time! Hotel room is disgusting hotel staff have done nothing to help saying we need to complain to on the beach but that seems impossible! I have a phone full of photos of the absolute disgrace this hotel is!! Absolutely ridiculous you can't speak to a human

Lots of food options, lovely hotel, staff are friendly. Only downsides are that the sun beds were all taken before 7am, people must be putting towels out the night before and the Kids club - they didn’t speak to my daughter as she speaks only English so she didn’t enjoy it and refused to return after 10 minutes. Other than this no other complaints, had a lovely holiday

Flights and airport experience were great, special assistance arranged through yourselves was helpful.
The hotel and public facilities were good not 5 star as advertised but probably 4. Staff were friendly and as helpful as they were able to be.
On arrival they showed us the details sent by On the Beach that differed from what we booked. Party number and room were incorrect. This meant 1st 4 days were spent in unsuitable room causing considerable distress to my disabled son. Once moved almost everyday we had to call maintenance to have the aircon restarted, sometimes in the middle the night. We paid a considerable amount more when booking for a swim up room. To get in and out there was a pool ladder that frequently detached when using and also the first step down/last step up was 30” into the water from the edge. This meant we had to jump in the pool and then stand on the top step, sit on the side and shuffle along the floor to get out. We complained several times but were told the hotel was awaiting upgrade at end of season so wouldn’t be resolved til then. This was something that On the beach were aware of but have not passed on to customers.
The whole reason we chose this hotel was for the swim up room making access to and from pool easy, relaxing and manageable.

Booking the holiday was ok but when had to make changes due to splitting from my partner very stressful, rather than making adjustments on the app had to cancel the whole holiday then rebook which the cancellation fee were shocking

The location of our holiday was spot on, however the hotel wasn’t great. When we arrived, they couldn’t find our booking- causing an hour and a half wait. When they finally us a room, we opened the door to find it already occupied- this in our eyes was poor security. The manager was not apologetic at all- she said these things happen. When we were given a new room, there wasn’t a bed for our daughter.
It was a shame that our holiday started this way and our daughter has been very concerned that someone may enter our room. We notified the whattsapp for On the beach to find that it wasn’t available until a Monday.
We have used our n the beach before but feel very let down by the service received.

It was very easy, the way things were worded and set out so ut was easy to understand

Deceptive photos of hotel, poor food & facilities

FurtherUPDATE FROM O.T.B
TO EVERYONE WITH AN ISSUE WITH O.T.B. I HAVE JUST RECEIVED A EMAIL FROM JAMIE INSTRUCTING TO MAKE A FURTHER REQUEST FOR A NO SHOW LETTER PAY £30 FEE AND CLAIM IT BACK FROM MY INSURANCE CLAIM. THIS IS DESPITE ADDRIANNA ON THE 25/6/26 STATING AS A GESTURE OF GOODWILL THE £30 WOULD BE WAIVED. THIS COMPANY IS ALL ABOUT LIES AND DESCITE.
ALSO NOTE THAT THEY DID NOT REPLY TO MY PREVIOUS REVIEW.

Great communication all travel connections regularly texted no issues with any details.

Quick, easy and efficient.
Used OTB for many years now- always stream free booking that's clear and user friendly, helpful support whilst away, highly recommend.

Booked a 5* resort with this company, to have the safety and wellbeing of my family jeopardised with the hotels unsafe conditions. Subjected to verbal abuse by a hotel manager. Contacted OTB whilst on holiday who did nothing but give a minimal amount of lip service the moment we was checked out they closed the case and we had no contact with a human being. Spent weeks chasing up the correct complaints procedure unable to contact a human !
Countless attempts for several weeks. Chat bot directs me to a fill a form but it comes back saying I need a link.
Raised a ticket for a delayed response stating I needed to go through the chat bot despite raising a ticket which was all complaint related prompts I received a human response redirecting me to the chat bot unhappy with this I stated the form does not work for me literally begging for assistance and for this serious matter to be raised for them to close the ticket the next day.

I would avoid this company at all costs !
It’s an inhumane service of any standard.
There’s one issue having a bad experience on holiday but to experience the lack of support from a travel company is another when you think your safe booking with them.

First time booking a holiday on line, very easy to use app booked a holiday for 6 adults with no problem at all

booked our holiday to italiy through on the beach, although it hasn't taken place yet their website was easy to use. simple booking process with good prices.