Online Mortgage Advisor Reviews 

943
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 232 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable staff and professional advisors for providing clear guidance, answering all questions thoroughly, and successfully securing great mortgage deals. People also mention that overall communication is consistently prompt and helpful, making the entire application process remarkably smooth and entirely stress-free. Some reviewers were not happy with communication, mentioning significant delays, unreturned messages, and a deeply frustrating lack of timely updates regarding their applications. A small portion of consumers felt completely ignored when dealing with challenging situations where advisors were ultimately unable to assist them further.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are extremely helpful, professional,... See more

Service

Customers shared overwhelmingly positive experiences with the service, highlighting professional, prompt, and... See more

Customer service

Consumers find customer service to be exceptionally helpful and professional, consistently praising the clear... See more

Response time

Clients share positive opinions on response time, frequently praising the quick replies and around-the-clock... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire journey was exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sheridan and Jenna were so instrumental in helping us get our mortgage offer. I first began chatting to Sheridan nearly 1 year ago to test the waters on what we could expect with the mortgage process.... See more

Company replied

Rated 5 out of 5 stars

We contacted David Farrel about equity release having found him listed by the equity release council. He outlined everything clearly but with no pressure at all, giving us very sound advice and guidan... See more

Company replied

Rated 5 out of 5 stars

Amazing service from start to finish. Got decision in principle in less than 3 hours and mortgage offer in less than a month. Luke Naylor was very knowledgeable, friendly, polite and found me bet... See more

Company replied

Rated 5 out of 5 stars

 I lcannot recommend Natalie enough, owe to Self Employment and rather complex Financial structure. Natalie held our hand and guided us through the process. We’re both professionalism and support... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We are an FCA-authorised and award-winning mortgage broker, serving customers nationwide since 2013. At Online Mortgage Advisor (OMA®), we connect you with specialist advisors from our team who focus on your exact type of mortgage situation, ensuring you get the best possible advice. We are on a mission to be the most-loved for mortgages, and our passion is understanding our customers and exceeding their expectations. Our website provides helpful tools, insightful guides, and informative content to empower borrowers to make the best possible decisions. We've proudly helped over 600,000 customers secure the right mortgage, often stepping in when other lenders or brokers have been unable to assist.


Contact info

4.9

Excellent

TrustScore 5 out of 5

943 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(943)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a fantastic experience working…

We had a fantastic experience working with Simon Cooper as our mortgage adviser. After a couple of other advisers failed to secure us a mortgage offer, Simon stepped in and made a real difference.

From the start, he was proactive, knowledgeable, and reassuring. He explored options that others had overlooked and worked tirelessly to find a solution for us. Most importantly, he kept us informed at every stage of the process, which gave us great peace of mind during what can be a very stressful time.

Thanks to Simon’s persistence and expertise, we were able to secure our mortgage offer. We would highly recommend him to anyone looking for a reliable and dedicated mortgage adviser.

2 March 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

I recently worked with Scott for my…

I recently worked with Scott for my buy-to-let remortgage, and I couldn’t be happier with the service he provided. From start to finish, he was incredibly fast, friendly, and knowledgeable.

Scott made the whole process straightforward and stress-free. He clearly explained all my options, answered every question I had, and kept me updated throughout. His expertise really showed, and I felt confident that I was getting the best possible deal.

If you’re looking for a reliable and professional buy-to-let mortgage broker, I would highly recommend Scott. Outstanding service all round!

26 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Just completed with Richard & Victoria…

Just completed with Richard & Victoria providing excellent service throughout the process. Highly recommend.

27 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Just received confirmation of…

Just received confirmation of completion of my mortgage today. My advisor was Sat Singh and from the moment he answered my call I knew I was in good hands. Sat has advised and supported me through the whole process ensuring I got the right product for my needs. Not only was Sat and all of
his team extremely professional he was also very kind, caring and supportive guiding me through the mortgage world after separating with my husband. A huge thank you to Sat and your team for making this process as stress free as possible. I would 100% recommend you to anybody. Thank you

25 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Donna is amazing!!

Donna is amazing!!! I was buying my first home and she has made getting all the cover ect home insurance easy and Just taken all the stress out off it .there is nothing she won’t help with she make the whole process easy and easy to understand can’t thank Donna enough for all the help and support. She is a wonderful person thank you Donna keep doing what you do.
Kind regards jessy

23 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Very friendly and knowledgeable

Very friendly and knowledgeable, very efficient process!

19 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Clear, informative and speedy.

Richard, April and all the support staff were fantastic. From initial contact to mortgage offer in 6 days. Good contact and reassurance all the way. They let me know exactly what I needed to provide at each step. Truly good guys.

4 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Very Helpful

Sheridan has been so helpful with quite a complex mortgage

17 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Ben was knowledgeable

Ben was knowledgeable, friendly and proactive.
I would recommend his services

13 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Really helpful and freindly service

Really helpful and freindly service. Gave excellent clear advice with no pressure.

13 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Graham & Jenna went above and beyond to…

Graham & Jenna went above and beyond to get our mortgage over the line during very difficult and trying circumstances. I would recommend them to anyone. Absolutely brilliant. Thank you so much.

13 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Donna Ambler

Ive been in discussion with Donna Ambler on all the insurance protections required for my home purchase and she has been just brilliant!
She is very forthcoming with her advise and explains the different levels of protection to me in basic terms to ensure I really understood how I would, and perhaps wouldn't, be covered. She has given ample amounts of her time to me and really made an effort to give me a personalised service.
Im really happy with the products that she's proposed and I highly recommend her services all round!

9 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

splendid experience

splendid experience. bespoke guidance. knowledgeable staff.

4 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

After renting for over 10 years with a…

After renting for over 10 years with a bad landlord, we desperately wanted the security of our own home. Due to issues with our credit history and struggling to save for a desosit we thought a mortgage was impossible. We had spoken to multiple brokers and we wasnt feeling confident at all, until we spoke to Richard Davidson at Online Mortgage Advisor. He took the time to understand our financial situation and amazingly gave us hope. Richard has supported us at every point in this process, from the beginning right up to completion. Everytime i had a wobble and a panic Richard was always there to reassure. I cannot thank Richard and his team enough and today we completed and got the keys to our new home!

10 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

From the very first phone call Luke and…

From the very first phone call Luke and the team have been amazing, helped guide me through everything and the things I didn’t understand they explained it all clearly nothing was too much for them and they made our process as smooth as possible, hopefully I get the pleasure of using them again
Thank you once

5 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Simon has been great with us

Simon has been great with us ! The experience has been very fast moving however extremely smooth so far and has informed and helped us understand from the smallest things to biggest, we couldn’t be more happier with this mortgage advisor :)

4 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

I fully recommend these guys for…

I fully recommend these guys for sorting out your mortgage. My advisor was Mark O’Connor, who was very knowledgeable and expertly dealt with my situation which was by no means a standard application.

3 February 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

We had a brilliant experience with the…

We had a brilliant experience with the team at Online Mortgage Advisor. They were very informative and prompt with their responses and keeping us at ease. As we were first time buyers it was stressful but Richard, April and Kasia were really helpful. Got a viewing, offer accepted and mortgage offer received within the space of 3 weeks! Really recommend the online mortgage advisor to any first time buyers

16 January 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

Sheridan handled everything expertly

Sheridan handled everything expertly. He checked if other lenders had better rates available before confirming that the rate being offered by our current lender was the lowest available. We secured this deal, and Sheridan then got in touch to say rates had come down, saving us over £200 a month.

22 January 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good afternoon,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

Rated 5 out of 5 stars

The most positive experience using OMA

The most positive experience using OMA. Luke has been absolutely amazing, helping and guiding us through the whole process whilst being first time buyers. Always making sure that we was always reassured and kept in the loop throughout the whole process. Chloe was a great help throughout the process too, and really helped to simplify everything needed. Would absolutely recommend OMA, Luke and Chloe to anybody!

26 January 2026
Unprompted review
Online Mortgage Advisor logo

Reply from Online Mortgage Advisor

Good morning,

Thank you for taking the time to leave such positive feedback!

If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Rachel
OMA Reviews Team

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