Olive Garden Reviews 

1,050
•
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor food quality, noting that meals often arrived completely cold, dry, or lacking proper flavor. Consumers also struggled with frustratingly slow service, excessively long wait times, and inattentive staff members during their restaurant visits. Many people mentioned receiving incorrect orders or finding unexpected items mixed into their dishes. Though some customers faced issues, some reviewers were happy with the exceptional service provided by welcoming and polite team members. Visitors also praised specific meals, mentioning that certain hot soups, fresh appetizers, and classic pasta options were tasty and well prepared.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, noting that while some dishes like the salad and... See more

Staff

Clients share ambiguous opinions on staff, with many patrons praising exceptionally attentive and friendly... See more

Service

Users describe ambiguous interactions with service, as experiences vary widely from one visit to another.... See more

Quality

People report ambiguous experiences with quality, as reviewers frequently express deep dissatisfaction with... See more

Order

Customers consistently note ambiguous experiences with order processes, frequently mentioning long wait times... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've enjoyed the food at Olive Garden for several years but recently I've noticed a decline in their waitstaff service. I feel as though the restaurant was severely understaffed which is likely why we... See more

Rated 2 out of 5 stars

Went to Olive garden on Harden boulevard Lakeland first ones in the door had to wait for them to unlock it at 11:00 a.m. sat down got soup and salad was never offered anymore soup we didn't get our en... See more

Rated 2 out of 5 stars

Our waitress was outstanding. What we used to order as a full meal. Chicken fettuccine. The chicken and broccoli are now extra. When the food arrived, it looked like the pasta had been sitting under a... See more

Rated 2 out of 5 stars

Ordered 2 meals to go in lobby. Several people came in with kids in which kids acted like they were at a playground instead of a restaurant. No discipline at all...What in the world has happened.....r... See more


Company details

  1. Food Products Supplier
  2. also in
  3. Restaurant

Information provided by various external sources

Visit the Olive Garden Web site to purchase gift cards, locate Italian restaurants near you and explore our menu.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

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2.5

All reviews

(1,050)

98 reviews in the last 12 months

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Rated 4 out of 5 stars

I purchased Creamy Garlic Fettuccine…

I purchased Creamy Garlic Fettuccine Shrimp and Creamy Garlic Salmonon 8/6/26 from Bala Cynwyd. In Pennsylvania. I Purchase food from there at LEAST 2-3 TIMES A MONTH. TODAY my food Did not have Enough Creamy Sauce on either of my Entrees.I was expecting something like the Advertising of the Commercial.!!!!! IT 'said"CREAMY GARLIC SAUCE! I WAS DISSAPOINTED. LET ME SAY IT WAS TASTY. BUT NOT ENOUGH SAUCE.

6 August 2026
Unprompted review
Rated 2 out of 5 stars

Vaughn Mills Olive Garden - Save your money and go to the food court

Recently opened Olive Garden at Vaughn Mills doesn't take reservations. A birthday group of 11, and we are told it's an hour wait. We wander the mall for 15 minutes and are texted that the table is ready. The largest table is 6 people. They offer us 2 tables in completely different parts of the restaurant. We would like our group to sit near each other at least. Oh, then the wait will be longer. The hostess (who really tried her best) puts us in a booth, promising we will get the booth next to us. They give it away. The rest of the group arrives and it sat in a different area (which had just been vacated by an additional table of 6, but they don't even offer that to us). We order an app and drinks which arrive some 20 minutes later. My friend orders Diet Pepsi - they give her Pepsi Zero. The app is very very salty. The breadstick are very salty. The salad that comes with the entree (which was also very greasy and salty) is wilted and browned and the tomatoes are mush. We are never offered any additional salad). One of our group orders a Bellini and is brought a drink in a fluted glass. Who knows what it was. As for soft drinks we had to remind the waitress multiple times for drink refills.
At one booth we finish our meal, while the rest of our group is only then being given their food.
All these mess ups on the part of the restaurant and they didn't even offer to comp a drink.
Vaughn Mills has an extensive food court. Go there. Food is probably better.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Our waitress was rude and disrespectful…

Our waitress was rude and disrespectful cutting me off being dismissive changing to a tone that’s intolerable of someone in the service industry to my daughter and I. We could not stay and enjoy a meal at this “family” restaurant. I cancelled our order and offered to pay for drinks with the mgr as the waitress Angela walked by side-eyeing me seemingly contented that mgmt would do nothing and she continued to challenge them and me. She is a liability to this company and doesn’t deserve even 1 star. Stay away from this Covington location.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

all good except the Manager ..

all good except the Manager ... if the Olive Garden wants to excel business in India, having a manager with a "Jail Warden" attitude at the first location might not be the right start ... good luck in India, I do like the restaurant in USA and visit frequently.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Olive Garden Is The Best

We ate lunch at Olive Garden in Rivergate today and it was perfect! The Shrimp Fritto Misto never disappoints! Our server, Nique, was amazing! She may have been the best server we ever had❣️ She had a big smile and treated us like family! We love Olive Garden! We have met the manager, Brian Salamone, who has been at this location for many years and he is always very personable and professional!

2 August 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointed in so called policy change.

On July 14, 2026 we went to the Olive Garden on I'45 and woodlands parkway near the Woodlands, Texas. We had been going there weekly as preparation for medication that my wife takes that she does well with if she eats fresh vegetables - specifically salad. Each week we ordered the shrimp miso appetizer and salad. As many know the salad is a large bowl, more than enough for two. Well this week to our surprise the manager informed us that we'd have to pay for two plates to share the salad. We were stunned because in the past this was not a requirement. We wanted to know why if we were being charged for two plates, we did not get two salad bowls. Of course the manager had no answer. He repeated that we'd have to pay for two plates to eat from one salad bowl. We asked when did this start. He said it was always that way and that his servers had been doing it wrong for the past two years that we had been going there. We asked if we had to pay for two appetizers as well. He ignored that question. WE spent an average of 100.00 per month there. Disappointed we have decided to go elsewhere. These so called policy changes seem to explain why on that day and many days previous the restaurant is mostly two-thirds empty.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

My order was never delivered

I placed an order through the Olive Garden website and my order had already passed 1 hour and it hasn't arrived. I called the establishment and they didn't even know how to identify my name. They said to call Uber and solve it, but they don't have support for orders made directly on the website. I asked for help by phone and they didn't want to do anything for my order to be delivered. I'm really upset. They were super thick on the call.

29 July 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE

TERRIBLE SERVICE. We waited 23 minutes and no one came to our table. Pinellas Park location [TERRIBLE]. Servers looked at us, nobody even approached the table.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Bad food and bad service...never again...3rd bad experience!

The food was dry and bland. Tasted like it had been sitting out for a while. The fettuchini was dried out very little sauce, the chicken parmigan was also dried out and hard...the soup looked like dirty dish water...no potato or kale. When we asked our waitress for a new soup she said no. They don't distribute it evenly for the customer. very bad service and experience for July 4, 2026. BAD!

4 July 2026
Unprompted review
Rated 1 out of 5 stars

What are y’all doing?

My friend went with her family to one in Athens,Georgia and this guy named Ethan served them. Her grandparents can’t speak English well and he told them to quote on quote, “Hurry up and order” while he was flirting with a waitress. Who in the world says that to someone maybe they should teach basic human respect in the training for the gob and y’all used to be my favorite restaurant but not anymore because your system is now more messed up then the Mc Donald’s ice cream machine and let’s be real it’s bad. It made me put at least one star but if I had the option it would be in the negative stars because you guys have plumed over the years with half the time the food being to cold or greasy and now this. No one disrespects my friends or there families, me find out about the stupid acts people pull, and gets away without out me at least attempting to fight for them you understand me or do I need to make myself even more clear with your stupid business and I’m sorry to the people who work there and actually do a good job but my god get it together to all the others including the person who served them.

3 July 2026
Unprompted review
Rated 3 out of 5 stars

Don't Change the Chicken Scampi

I have been a long time Olive Garden customer. My go to favorite is the Chicken Scampi. I have always liked the garlic cream sauce on it and the flavor of the dish very much. Well, the last 2 times I have been there, the sauce on the dish was not very flavorful at all. I don't know if OG has reduced the amount of sauce on the dish or stopped using as much seasoning on the dish, but the taste of the pasta is thin and watery compared to the way it used to be. That and of course the price of the entree is about $4 higher than it was a few years ago. This kind of change is not how you keep loyal customers.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I love the food but I asked for extra…

I love the food but I asked for extra cheese and got none. I also got no eating utensils. The extra cheese was what I was the most concerned with but I actually got none. It won’t stop me from ordering and it seems like a small thing but it matters.

18 June 2026
Unprompted review

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