Old Creamery Furniture Reviews 

An excellent selection of furniture, a particularly impressive selection of European furniture with a large himolla display. Just what I was looking for!

I visited the Creamery Kitchen shop at around lunchtime today. The gentleman was busy with a client an d clearly I would not expect him to interrupt that. However, some eye contact, a cheery 'good afternoon' might have been in order. He walked right past me as I was viewing a range and neglected to acknowledge me. As I was leaving, he was seated at his desk and declined even to look up in my direction. I was pretty tattily dressed as I am decorating and was on my way to the paint shop next door, where I was greeted with kindness and enthusiasm. I am looking at a complete kitchen refurb. I have a pretty tasty budget - but I won't be spending it at the Creamery. Get some manners.

Stunning wardrobe, very sturdy with plenty of room and the quality of the wood is outstanding. Delivery people were in and out like a flash which was very impressive. I would highly recommend. I will be purchasing the matching chest of drawers

Yeovil sales team very helpful but not pushy. Very large selection of items, spoilt for choice. Settee purchased very good quality and at a good discount. Delivery team friendly and helpful putting item together and placing where needed.

Amazing service from Steve Oakley today.. always helpful and informative… Steve we are very pleased with our order as always.. thank you so much Steve and the team at The Creamery.

We love the new narrow tallboy - it enhances our hallway no end. The customer service was great. I ordered it online (excellent website), and was almost immediately contacted by someone from the showroom, who explained exactly when and how I could collect (my preferred method, as I was fairly local) from the company. That happened the next day and was trouble-free. Very good all-round.

Exactly what I was looking for. Delivered on time. Very pleased with the service from sales staff and courier used to deliver. Thank you very much to the staff at Old Creamery :-)

Shopping at the store was a very enjoyable experience, Simon at the Yeovil branch was most helpful and managed to find the products that matched our needs almost exactly and at a good price. The service from entering the store to the delivery was excellent, thank you. The Old Creamery will now be our first choice for furniture in future.

We have ordered a number of pieces from the Old Creamery over the past few years, from both the Taunton and Yeovil branches. The furniture is sturdy and looks lovely, and the sales and delivery service is excellent. We particularly appreciate the care taken over the delivery and installation, which is outsourced to a separate company, but they work very closely with the Old Creamery and the service is seamless.
We recently ordered a new bed and were very impressed as always with the quality, and it looks lovely in the room.
Once again the Old Creamery have provided us with an excellent product, for a reasonable cost and we remain very happy customers!

I loved the range of choice in the shop - bought 2 sofas. Staff were friendly and helpful, without being intrusive when I was browsing. Prices are reasonable. Service and delivery were faultless. I wish more companies provided this level of service - a lot of the big chains could learn a lot from the Old Creamery.

Well what can I say , after tirelessly traipsing round every sofa store in Bristol for new sofas after 24 years , we decided to go to the old creamery as a last ditched attempt ! Thank goodness we did ! 2 lovely Tetrad sofas purchased after some deliberation . I’m sure we tested Simon’s patience to it’s limits with our relentless decision making to and fro , however you would never know we had and he was very professional throughout giving us support and guidance through us constantly changing our minds so thank you 😊 much appreciated and can thoroughly recommend

Brilliant service from this company at every level. Efficient, helpful and proper customer service from Steve and Mark. It will definitely be our first port of call when we buy furniture in the future.

Appalling quality bedroom suite! We have purchased from this outlet before and have been satisfied. Having spent around £3800 on bedroom furniture we had high hopes, based on the display items. Sadly having waited over 3 months we received a part order "with the rest to follow sometime." Today I unboxed the first item and could not believe what I had been sent! Marked up with a production date of March 2021, there was damage to the paint finish (chips), glue marks and paint defects and also scratches to the top surface. Finally all the drawers were so stiff that a number were jammed solid! The display items had metal runners with rollers but the goods I were supplied had poorly cut slots in the drawer sides, running on wooden rails. All had been painted and hence there was excessive friction and the clearance between the drawers and enclosure was such that they jammed! Having phoned for an explanation, the first reaction I received was that I had ruined the salesman day. No apology or thought for the customer. Be really careful to ensure you know what you are going to be fobbed off with. The goods we were supplied with bore no resemblance to that which was on display. I accept that I managed to get my money back - for which I was meant to be grateful but frankly I shouldn't have to go through the hassle. Be very careful is my advice. I was told by the salesman that they had changed manufacturers - this probably explains the difference between the display and actual goods. Also be aware that you are purchasing flat pack items if you purchase wardrobes - something that was never mentioned to us. Frankly we would never have considered purchase at the price for DIY furniture.

Review:
Ordered a Geneva Painted Stool (78821). Excellent service, really pleased with the stool, well packed, easy to put together, very comfortable and looks great! Creamery staff at Yeovil were most helpful on collection, especially, the Gentleman in Collections, who told me it would not take me long, to put together the Stool. He was absolutely correct. Thank you

Rating: 5

The Old Creamery is our go-to shop for furniture. We have used them many times over the last 12 years for a variety of furniture pieces in most rooms in the house.

We feel they have a better range and style of furniture than other heavily advertised Oak Furniture stores, and are better value for money.

The staff are always polite, considerate, flexible, friendly and helpful.

Delivery is competitive, and they assembled the last piece of furniture quickly and efficiently.

To be honest, we only buy other furniture when they are unable to supply a piece to an odd sized alcove or space in our home.

Very highly recommended

We ordered our Suite and dining set from Kieron, who advised us that the suite would probably take 10 to 12 weeks. No problem and it only took 9 weeks and we have just taken delivery of suite and dining set. All are great; we are delighted. Wonderful service form the staff and incredible service from their delivery team who unpacked and assembled everything in minutes and took all the wrapping away with them. Being a retired retailer myself my high expectations were exceeded, Many thanks guys ;you all did very well.

I already have an identical piece of furniture purchased a few months ago with which I am very happy. Build quality impressive, packing for transportation very good, service excellent.

I contacted the Old Creamery customer services to see if it was possible to source a replacement magnetic catch for a wardrobe, which was part of a bedroom suite purchased from the company many years ago. The service was excellent and a replacement part sourced from their supplier and posted out to me within the week. They could not have been more helpful.

Really nice bedroom furniture, and have bought several items in the past. However, the website states that items are in stock but this includes the display items which they won't sell.
I ordered an item, supposedly "in-stock" and available 1 hour after ordering. Once at the store, I was informed that the item won't be in stock for another 2 months. The staff tried to offer a sweetener, and were very helpful, but are restricted by a website and stock control system which is not fit for the 21st Century.

Excellent service from entering to leaving and on the phone after
All the staff were attentive, knowledgeable and very helpful,old style customer service,not patronising and not in your face,They seemed very experienced at judging when you wanted help and when you needed space,
All staff were very busy but made you feel you were there priority.
Kieran dealt with us and went out of his way to help us .
Very impressed for our first visit,purchase made and would imagine more in the future.A lot of stuff,well displayed.Thank you.