Oddbox Reviews 

20,494
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,572 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and freshness of the fruit and vegetables, often noting they are superior to supermarket offerings. Many appreciate the wide variety of produce, which encourages trying new recipes and allows for item swaps to suit preferences. People also value the reliable and quiet delivery service, often highlighting its convenience and the company's mission to reduce food waste. However, some customers also noted concerns regarding product quality, with instances of items arriving spoiled, mouldy, or not lasting as long as expected. A few other people also felt that deliveries were occasionally missed or disruptive, with some boxes arriving damaged due to placement. Additionally, some reviewers mentioned issues with product substitutions not always meeting their needs or preferences.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the freshness,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its timeliness, reliability,... See more

Value for money

Customers are generally satisfied with the value for money, often highlighting that it helps reduce food... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and reliable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were fed up with sub standard & frankly poor veg availability in supermarkets! Tripped over OddBox & thought we’d give it a go! Having been forced into early retirement due to illness & a 7 mon... See more

Rated 5 out of 5 stars

Really enjoying receiving our box of fruit and vegetables each week especially knowing we are helping to rescue good produce grown by hard working farmers. Lovely variety and quality. Would highly r... See more

Rated 5 out of 5 stars

We love getting our regular delivery of fresh fruit and vegetables each week. Always a nice assortment and always very fresh. We also like being offered alternatives if there’s something we don’t like... See more

Rated 5 out of 5 stars

Love my oddbox,great being part of the oddbox community.fruit and veg are great quality and I value being part of the rescue mission where growers recieve income for produce that would otherwise go t... See more


Company details

  1. Online Food Ordering Service

Written by the company

As much as 2.5 billion tonnes of food are wasted globally every year – which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.

Good food doing good

Written by the company

You pick your box. We speak to growers.
From surplus spuds to dinky apples, we find out what’s at risk of being wasted. Pick what's in your box each week, add juicy last-minute rescues and shop The Market by Oddbox for staples, refillables and rescued products, delivered alongside your fruit and veg.

Contact info

Join the mission

Fight waste with a delivery of deliciously odd fruit, veg & more.

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(20,494)

1,538 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Consistently great support

Oddbox is a really great initiative. The produce is usually good, and if there are any problems the customer service team are always so prompt and helpful in their replies. Highly recommended!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Great value and high quality!

Being diabetic and lazy i was looking for a way to ensure i eat fruit and veg regularly and Oddbox is ideal for me. It makes sure i eat fresh fruit and veg every day knowing i have another box coming at the weekend! There is enough contents for me in the box and i am happy to rescue the fruit and veg that is not wanted by supermarkets etc. Also i can pick and choose which fruit and veg i receive every week, including some i have never tried before! All in all a great service for the price!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Great variety, price and service

We get a large box every fortnight and it is more than enough to feed the four of us. I love that you are able to swap items in your box, which helps you organise your weekly meal plan. The variety of products is great and has helped me be a little more adventurous, cooking with products I haven't used before. I love that you are saving food that would have been wasted and at any affordable price. The delivery has been exceptional, leaving the box in a place that is obscured from view.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Skipping a delivery…

I needed to skip my boxes for a longer than normal period and was able to email them directly and had a quick response. My problem was solv d quickly and efficiently. We get a good range of vegetables and it means I don't have to go out to shop as frequently. And best of all it saves waste -throwing out vegetable because of shape or size or surplus is criminal

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love receiving my oddbox…

I absolutely love receiving my oddbox every 2wks. I swap thr contents for other options if I do t need what is in my box already and the fruit and veg are the freshest ive ever tasted and so colourful. Ive eaten fruit and vegetables for the first time after receiving them in my box and surprisingly enough they're delicious. The recipes are so easy to follow and vety nice. Thank you would and have definitely recommended oddbox to my family and friends.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Very affectionate customer here

I have been using Oddbox for 4 years now, and is one of the best things I have done. It forces me to cook meals from scratch with real food (I was a bit too keen on takeaways and ready meals, and this was having an impact on my health), learn new recipes, and in the meantime I can do some good too.
Overall, I have never had a problem with quality, and frankly having it delivered to our house is handy.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

The best food delivery service I've…

The best food delivery service I've used. The ability to swap items in the box is useful. Also, the ability to say what you don't want is good. That means less waste of unwanted items.

Delivery is very flexible in terms of cancelling and scheduling.

And, of course, it's good for the farmers who can sell misshapen or odd produce the supermarkets won't take.
Recommended.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant waste saving service

Brilliant waste saving service. This company provides EXCELLENT fruit & vegetable boxes. Fair price, eco packaging, variety of choices anbd swaps, and great delivery.
Used odd box for years now and NEVER had a bad food item.

10 July 2026
Unprompted review
Rated 4 out of 5 stars

Oddbox food deliveries

We have used this for a while, stopped for a bit, and now come back to the box as a way of freshening up our tastebuds and cooking routines. The box often offers something that can become a surprise to eat, particularly in the winter months, but the food is great and if used promptly keeps long enough to be consumed while at its peak. The delivery service has always been terrific, timely and courteous.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered and was promised it will be…

I ordered and was promised it will be delivered on Thursday last week but it never came, I got no delivery msg or call from them so I knew they weren’t going to deliver ,they only contacted me on email cos they tried to take money from my acct again and it didn’t go through

1 July 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Christabel, thank you for taking the time to share your feedback.

We're so sorry to hear that your first experience with us was so disappointing and that your delivery did not arrive as promised last week.

Please be assured that we take delivery failures very seriously. We would never expect our customers to be left out of pocket for produce they did not receive, and we are always happy to compensate you in full for a missing box.

We can see that you have already been in touch with our team via email, and we will be getting back to you shortly to help put things right. We're keen to investigate what went wrong with the delivery and resolve this for you immediately.

All the best,
The Oddbox team

Rated 1 out of 5 stars

All started well

All started well, a few weeks in and now we don't get our delivery. It gets left at various places in the village and customer service just tell you to go hunting and find it. I really wanted to support the wonky veg idea, but these people are useless

9 July 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Claire,

Thank you for taking the time to share your feedback with us.

While we are so glad to hear you wanted to support our mission to rescue wonky veg, we are incredibly sorry for the frustrating experiences you’ve had with both your recent deliveries and our customer service team.

Having your boxes left in random locations and being told to hunt for them is absolutely not the standard of service we aim to provide, and we completely understand your disappointment. Your box should always be delivered safely to a secure spot according to your specific instructions.

We take delivery issues very seriously and want to ensure our communication with our delivery partners is completely seamless. To help drivers find your exact location in the future, we have a few delivery tactics we can try, such as adding a What3Words location code to your account. Additionally, we would never want you to be left out of pocket for missing fruit and veg, and we are always happy to compensate you in full for any boxes that didn't arrive safely.

We are very keen to investigate what went wrong and put this right for you as a matter of priority. Therefore, we have sent you an information request via Trustpilot so we can get in touch directly.

We hope to hear back from you soon.

Best wishes,

Rated 4 out of 5 stars

I love getting my Oddbox delivery and…

I love getting my Oddbox delivery and love the quality and range of products from both the fruit and veg and the Market.
The only issues I’ve had recently are, i’d prefer it if there was more differentiation on the swap lists and if we could be informed of changes BEFORE they happen with the option to remove if not happy with the swaps.
For example, ‘apples’ in my last order were green but the photo showed red apples. As a family, we only eat red apples so these will go to waste.
Also, I swapped one item to easy peelers but got grapes instead. Grapes weren’t an option and I already had grapes so didn’t need them, they will also go to waste.
Please write what colour the item is eg with apples/grapes. Please let us know if you’re swapping an item to give us the option to cancel that item from our order rather than it go to waste.
Overall, the company is excellent and I will continue to use it and tell friends about it.

8 July 2026
Unprompted review
Rated 4 out of 5 stars

I look forward to surprises in the…

I look forward to surprises in the Oddbox; there are many things I like, but never remember to buy. Occasionally, there is something which I think should have gone in the bin rather than the Oddbox, but generally it is all very good quality. I enjoy it even more now that I can choose some of the items in advance. This was a good idea. I look forward to receiving each box. Great delivery service.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

We love getting our regular delivery of…

We love getting our regular delivery of fresh fruit and vegetables each week. Always a nice assortment and always very fresh. We also like being offered alternatives if there’s something we don’t like and extras if we want to add to our order.

9 July 2026
Unprompted review

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