Ocl Solicitors Reviews 

1,587
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, incredibly helpful, and thoroughly explaining every single step of the legal process. People note that the team responds promptly to phone calls and emails, which helps reduce anxiety and makes a difficult situation much easier to manage. Some reviewers were not happy with occasional long delays and mentioned having to constantly chase the office for updates regarding their personal injury claims. A few other people also felt that communication broke down over time, leading to quite frustrating experiences during extended legal proceedings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as professional, friendly, and... See more

Customer service

Users describe positive interactions with customer_service, highlighting professional and helpful support... See more

Claim

People report positive experiences with claim management, highlighting professional support and successful... See more

Service

Clients share positive opinions on service, describing the overall process as efficient, painless, and... See more

Response time

Consumers find response times to be prompt and efficient, with reviewers frequently praising the fast replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was kept informed on all the steps along the way and was treated with courtesy and respect when I contacted OCL. I knew Sophie or another member of staff would get back to me with any answers quickl... See more

Rated 5 out of 5 stars

I have recently contacted OCL Solicitors to handle a personal injury claim on my behalf. My case has been handled by Jack Wroe, Trainee Solicitor, and I would like to thank him for his professional... See more

Rated 5 out of 5 stars

Apart from a slight misunderstanding by myself at the start of the process, I was able to speak to a person at every stage of the claim with prompt response to phone calls. Staff, at the call centre a... See more

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more


Company details

  1. Personal Injury Attorney

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,587)

635 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Unforgettable

It was an experience I never want to go through ever again. I felt bullied and threatened if I didn't follow their demands.in the future I will go direct to my insurance company.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

I found the company dealt with my claim…

I found the company dealt with my claim in a very professional manner. They kept me up to date every step of the way and answered my layperson questions in a very quick easy to understand format.
They provide a very thorough service and were very helpful throughout.
Thank you for everything

29 July 2026
Unprompted review
Rated 5 out of 5 stars

I have been assisted by Karen for a…

I have been assisted by Karen for a little over a year from OCL and I cannot fault any interaction we have had. She is compassionate, thorough, knowledgeable and evidently very well experienced. I would also like to note any other OCL colleague have also spoken with compassion and knowledge. Would definitely recommend OCL, and I would like to thank Karen for all the hard work she has put into my case and the outcome she achieved for me. She encouraged me to continue when things got difficult and was very patient and understanding of my circumstances- even if it meant her work was put on a back foot. Thank you Karen and OCL

28 July 2026
Unprompted review
Rated 5 out of 5 stars

OCL Solicitors - Honest and Transparent service

OCL Solicitors
My personal experience was beyond words, Karen was dealing with my case and a colleague Georgina.
Anyone looking for a solicitor that cares, supports and understands your situation look no further than this company. I trust Karen’s integrity and honesty highly.

Thank You
Mr S Davis

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Ocl solicitors

Oclsolicitors id like to thank all that was involved in my injury case you have all worked hard for the last 5yrs a special thanks to Claire who is no longer with the company and to Diane and Louise many thanks Kim proffitt

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Caring Service Throughout

I had a serious motorcycle accident where a car had pulled out on me and I had to swerve to avoid a side on impact but was unable to control the slide resulting in a broken collar bone, several broken ribs and a collapsed lung. The car driver disputed liability so my insurer footed the bill for repairs. Unfortunately, I didn't have personal accident insurance but OCL stepped in and offered me cover via an ATE Policy.
OCL were absolutely first class throughout. I'd never had a serious accident before and was a little wary at first that I could be landed with costs. Claire reassured me and ordered additional scans, physiotherapy and even some counselling to get me back on my bike. Then Brett Fleming took over and was absolutely excellent. He really drove the case forward, explaining both positive precedents and potential litigation risks along the way and helped me make informed decisions. He succeeded in getting a settlement that I am absolutely delighted with. Thanks OCL and particularly Brett!!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

We mainly dealt with Stephanie Robinson…

We mainly dealt with Stephanie Robinson in relation to a claim against our insurance policy, and there were many times that we had to make contact with her - some involving lengthy conversations with her. She was always helpful, informative and polite, and a credit to her Company.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Jocelyn was a true star at managing the…

Jocelyn was a true star at managing the court proceedings of an accident claim. She always kept me up to speed with progress and replied within minutes to any query or clarification I asked.
Outstanding professionalsm and great communication from start to finish.
Highly recommended!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient, Kieren and Chardonnay kept in touch with me throughout the whole process, dealt with my claim fast and efficiently and answered any questions I had

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care and attention given from beginning to end

From the beginning I have received the best service. Daniel has been amazing in keeping me informed, spending a lot of time talking me through everything. I have felt very well supported, and all worries I have had have been addressed and dealt with. I feel I couldn’t have had anyone better to help me through this time. I am very grateful

24 July 2026
Unprompted review

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