Ocl Solicitors Reviews 

1,587
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, incredibly helpful, and thoroughly explaining every single step of the legal process. People note that the team responds promptly to phone calls and emails, which helps reduce anxiety and makes a difficult situation much easier to manage. Some reviewers were not happy with occasional long delays and mentioned having to constantly chase the office for updates regarding their personal injury claims. A few other people also felt that communication broke down over time, leading to quite frustrating experiences during extended legal proceedings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as professional, friendly, and... See more

Customer service

Users describe positive interactions with customer_service, highlighting professional and helpful support... See more

Claim

People report positive experiences with claim management, highlighting professional support and successful... See more

Service

Clients share positive opinions on service, describing the overall process as efficient, painless, and... See more

Response time

Consumers find response times to be prompt and efficient, with reviewers frequently praising the fast replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was kept informed on all the steps along the way and was treated with courtesy and respect when I contacted OCL. I knew Sophie or another member of staff would get back to me with any answers quickl... See more

Rated 5 out of 5 stars

I have recently contacted OCL Solicitors to handle a personal injury claim on my behalf. My case has been handled by Jack Wroe, Trainee Solicitor, and I would like to thank him for his professional... See more

Rated 5 out of 5 stars

Apart from a slight misunderstanding by myself at the start of the process, I was able to speak to a person at every stage of the claim with prompt response to phone calls. Staff, at the call centre a... See more

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more


Company details

  1. Personal Injury Attorney

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,587)

635 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely diabolical

Absolutely diabolical. If I could leave no stars I would.
Not just One Call Solicitors but the whole "One" outfit.
One Claims, One Protect etc. It has taken 10 months to the day to get closure on my non fault accident. Far too much time wasted chasing etc.
They even managed to cause more damage to my car whilst in for assessment. When I queried it the comment from the garage was "what do you expect" !!!
The so called assessor did not even visit my car to assess, instead, did a "desktop" assessment based on photographs.. !!! In so doing, decided to write my car off and say it was un-roadworthy..
Passing an MOT the day it was delivered back to me proved him wrong.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Curtis Lawton was very professional, polite, efficient and kept me fully up to date during the process of my claim .

Excellent service throughout.
Would definitely recommend OCL.

21 July 2026
Unprompted review
Rated 3 out of 5 stars

I didn’t think I should have anything…

I didn’t think I should have anything to do with the cost of repairs and going to court
The third party who bumped into me and his insurance company admitted responsibility. My insurance company charged too much for the repairs so i think it was down to them and no need for me to be involved

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say a big thank you to…

I would like to say a big thank you to the staff of o'clock solicitors they are so polite and very helpful. Very nice to phone them and get a real person.they have sorted out my claim in just a short time and now that chapter is now closed and top marks to them .

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Ocl solicitors

Never been in a experience like this but ocl solicitors have been superb , Chardonnay lackenby was so very lovely & polite & explained everything in detail.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Daniel had taken on my case after his…

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated throughout the duration which had reduced my stress levels. I cannot thank Daniel enough for all of his work in bringing my case to a conclusion. I can highly recommend Daniel from OCL solicitors

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional, approachable and supportive

I've had a great experience with OCL Solicitors, particularly Tommy Spouse.

My case has involved two separate road traffic accidents, and Tommy has been professional, approachable and easy to deal with throughout. He's always taken the time to explain things clearly, kept me updated, and made what could have been a stressful process much easier to understand.

One of my claims has now reached a successful settlement, with the other still ongoing, and I've been really pleased with the service I've received so far.

I'd have no hesitation in recommending Tommy and OCL Solicitors.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Feedback

You were patient when trying to get hold of me. Due to my work as a Teacher, I cannot answer my phone during the day which made it difficult to contact me. You informed me of everything that was going on and explained why I needed to answer questions.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I can’t recommend Kelly Homer and Karolina Bem at OCL solicitors for all their hard work,patience and help that I have received throughout my long and difficult claim.
They always answer calls and emails promptly and nothing is ever too much trouble.
They assisted me with everything, were kind and compassionate when I felt overwhelmed with it all, always explaining things so I would understand every step of the way what was happening.
Kelly negotiated a good settlement with my best interests going forward.
Thank you to a great team.

16 July 2026
Unprompted review

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