Ocean Florida Reviews 

3,374
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for making the entire booking process smooth and completely stress-free. Consumers truly appreciate the detailed recommendations, tailored options, and wonderful holiday planning provided by agents from the very start. Travelers note that coordinating accessibility needs or complex packages is handled with great care and attention to detail. However, some people mentioned issues with villa property standards or missing booking details for their trips. A few reviewers also experienced frustrating customer service interactions and unhelpful responses when trying to resolve problems. Others felt disappointed by higher package pricing compared to alternative options available in the market.

What people talk about most

Staff

Consumers find staff to be positive, supportive, and exceptionally helpful throughout the booking process.... See more

Holidays

Reviewers highlight positive aspects of holidays, noting that the planning process is remarkably stress-free... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as exceptionally smooth, prompt,... See more

Service

Users describe positive interactions with service, praising the attentive and knowledgeable staff who handle... See more

Customer service

People report positive experiences with customer service, noting that advisors are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d highly recommend booking your holiday through Ocean Florida. From the moment I made contact Graham took time to understand my needs and pull together an itinerary and options to consider. He gav... See more

Company replied

Rated 5 out of 5 stars

Booked our holiday to florida with Ocean florida and I am so glad I did. They have been absolutely brilliant from start to finish. (We go in 20 days) my child has special needs and Lindsey has been... See more

Company replied

Rated 5 out of 5 stars

Been shopping around for awhile to book Walt Disney world. I contacted ocean Florida and got through to a lovely gentleman called Jamie Sweeney. So efficient, really quick and easy phone call. Ten min... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from Ocean Florida. Coming up to the last 2 days of our holiday - I’m currently sat by the pool of our Champions Gate villa writing this post. Booked almost 2 years in adv... See more

Company replied


Company details

  1. Travel Agency

Written by the company

From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(3,374)

379 reviews in the last 12 months

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Rated 5 out of 5 stars

Always recommend Ocean Florida

We just booked our 2. Holiday with Ocean Florida and we booked both times through Ricky! First holiday to Florida for 3 weeks 2 years ago he put a fabulous trip of a lifetime together for us and now it’s a week in NY in Autumn! He’s very knowledgeable and gave great recommendations! Thumbs up and 5 Stars!! Thank you Ocean Florida! I am recommending them to everyone!

30 June 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Pamela, thank you so much for taking time from your day to share how impressed you've been with the wonderful service you received from Ricky, on multiple occasions! I'm so thrilled to hear you have a wonderful break in New York to look forward to, and if there's anything we can assist with in the run up to your trip, please don't hesitate to get in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

Ian at ocean was most helpfull

Ian at ocean was most helpfull
And had loads of knowlege of america and hawaii
Sorted out everything

5 July 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Adrian, thank you for taking the time to share how pleased you were with the great service you received from Ian recently. I'm thrilled to hear he was such a fantastic help, and will be sure to pass along your very kind feedback to him. Many thanks - Zara OF

Rated 5 out of 5 stars

Fantastic Service

Fantastic service from the start, both Danielle and Charlotte have been fantastic answering all my questions and are there whenever you need them. Excellent company that I wouldn't hesitate to recommend to anyone.

3 July 2026
Unprompted review
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Reply from Ocean Florida

Good morning Rebecca, thanks for sharing how pleased you've been with the service you've received from both Danielle and Charlotte, I'll be sure to pass your kind words onto them this morning. Many thanks - Zara OF

Rated 5 out of 5 stars

Dream holiday pending

What a great experience! Graham went away to find us our dream holiday and the price was very reasonable with some beautiful looking hotels! Can’t wait for our holiday in 2028 another great think you can book this far in advance #girlsmaths

29 June 2026
Unprompted review
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Reply from Ocean Florida

Good morning Natalie, thank you for sharing how impressed with the wonderful service you received from Graham recently. Enjoy the countdown to your holiday and if there's anything else we can assist with in the run up to your trip, please don't hesitate to get in touch and we'll be more than happy to help. Many thanks - Zara OF

Rated 5 out of 5 stars

Do not hesitate to book your holiday…

Do not hesitate to book your holiday through Ocean Florida! Brilliant advice and unbeatable offers for our family holiday. We are already looking to book yet another holiday with them!

10 June 2026
Unprompted review
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Reply from Ocean Florida

Hi Kevin, thank you for your kind words on your Ocean Florida experience, we really appreciate your feedback and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Will be our 2nd time using ocean…

Will be our 2nd time using ocean Florida and they’ve made our holiday more enjoyable by removing the stress of booking individually and worrying about things by booking and finding deals for us and being so accomodating and understanding when organising a holiday with send children. There is always clear information on absolutely everything to be able to process and understand everything and the team are very helpful and supportive.
Really reccomend 👍

2 July 2026
Unprompted review
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Reply from Ocean Florida

Hi Sophie, thank you for taking time from your day to share how pleased you've been with your second Ocean Florida experience. I'm so pleased to hear that the team have been able to take the stress out of booking your dream holiday, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Ian at Ocean Florida sorted my holiday…

Ian at Ocean Florida sorted my holiday plans like hotel attraction tickets transfers . He did an amazing. Brilliant service to from Ian . Definitely book again with him.

1 July 2026
Unprompted review
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Reply from Ocean Florida

Hi Joseph, I'm incredibly pleased that you're so happy with the great service Ian provided for you recently, and I'll be sure to pass along your lovely words to him. We'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Ocean Florida have been amazing so far

Ocean Florida have been amazing so far. I'm usually very cynical about travel agents but these guys have gone above and beyond at every step of the journey. From getting me numerous quotes for different dates in different years, before we eventually made up our minds, to giving us several options of lovely villas to choose from and then going on to help us with our accessibility booking. They've been amazing and I'll be booking again soon. Lindsey was our accessibility coordinator and she was fantastic, she put my mind at ease about everything we needed to do at the airport and helped me choose different accessibility services that would be useful to us. It was my first time booking this type of help so I had no idea what was even available but Lindsey helped with all of that. We're very excited for our holiday and knowing every detail has been organised is a big weight off my shoulders

1 July 2026
Unprompted review
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Reply from Ocean Florida

Good morning Charlotte, thank you for taking time from your day to share how pleased you've been with your whole Ocean Florida experience, and in particular the wonderful service you've received from Lindsey. Enjoy the countdown to your holiday, and if there's anything else we can assist with, please don't hesitate to get back in touch and we'll be more than happy to help. Many thanks - Zara OF

Rated 5 out of 5 stars

This is the second holiday we have had…

This is the second holiday we have had with Ocean Florida.
We have had such a good holiday we were multi generational group but great for us all.
Good communication and being able to book far in advance was great for us.
Lovely villa and in a great spot for the parks and other attractions.

14 June 2026
Unprompted review
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Reply from Ocean Florida

Hi there, thank you so much for sharing how impressed you've been with your whole Ocean Florida experience, from planning right through to the holiday itself. We'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Such helpful staff

The knowledge of the staff was incredible. They were so accommodating, beat other quotes, were flexible with our needs. Gave us 2 or 3 illustrations to find us the best package not only for our budget but also the needs and desires of our family.

23 June 2026
Unprompted review
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Reply from Ocean Florida

Hi Daniel, thank you for sharing how pleased you have been with your Ocean Florida experience, I'm really pleased to hear that the team were such a big help. Many thanks - Zara OF

Rated 5 out of 5 stars

Book with Oceon Florida

Ocean Florida was recommended to us by our 2 friends who are heading to Orlando this year. Me and my partner are desperate to go so looked to book for 2027. One quick phone call stating exactly what we want in detail and by the end of the day we had a booking. We were welcomed by an incredible advisor named Ian who took every detail we mentioned and presented the best deal for what we wanted. Even when we wanted to change things and see prices for other airports or packages, Ian was quick to reply and nothing seemed to be too much trouble. You get great freebies through ocean Florida and have constant on the go advice and access to the team via phone which is normally so difficult in this day and age. I’m sure I’ll post another review once the holiday has finished!

27 June 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Cody, thank you so much for taking time from your day to share your thoughts on your Ocean Florida experience. I'm so pleased to hear that Ian was such a big help in planning your trip, and making changes to tailor it to perfection, and I'll be sure to pass along your lovely feedback to him. If there's anything else we can assist with in the run up to your holiday, please don't hesitate to get in touch and we'll be more than happy to assist. Many thanks - Zara OF

Rated 5 out of 5 stars

We have visited the USA and Canada over…

We have visited the USA and Canada over 30 times.
The best experience was with Ocean in January 2026.
I vowed to use them again for our upcoming holiday to Florida.
The service to date has been outstanding.
Ian May has been an exceptional agent for Ocean ensuring that all of our needs have been managed with care and respect.
Thank you

5 February 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi there, thank you so much for taking the time to share how happy you were with your recent Ocean Florida experience, and in particular the wonderful service you received from Ian. I'll ensure I pass along your kind feedback to him, and we will very much look forward to helping you plan your next adventure. Many thanks - Zara OF

Rated 5 out of 5 stars

Excellent service ensuring dealing with…

Excellent service ensuring dealing with Tom to ensure our family go the best deal possible. Professional and very knowledgeable of the location and amenities available. Kept fully up to date with everything available and when they would be contacting us. Will definitely be using there services again

25 June 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good afternoon Kevin, thank you for taking time to share how impressed you've been with the great service you received from Tom. Ill be sure to pass along your lovely feedback to him, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Ocean Florida’s fabulously service

Warren dealt with my initial enquiry and was really helpful in finding us a fabulous holiday for an amazing price. I had a few questions to ask and Warren responded very quickly. He was extremely helpful and I know if I have any questions in the future I can reach out to him and get a quick response.

25 June 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Ann, thank you for sharing how pleased you've been throughout your Ocean Florida experience, and in particular the great service you received from Warren. Enjoy the countdown to your holiday! Many thanks - Zara OF

Rated 5 out of 5 stars

Tom made the process extremely easy

Tom made the process extremely easy. He was very knowledgeable and especially helpful when it came to arranging my partner's accessibilty requirements. We can't wait to go on holiday 😁

19 June 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good afternoon Ewan, thank you for sharing how pleased you've been with the wonderful service you received from Tom recently. I'm really pleased that he was such a big help and will ensure I pass along your kind words to him. If there's anything else we can assist with in the run up to your holiday, please don't hesitate to get in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

Lindsey accessibility coordinator

I have just come off the phone to Lindsey who is our accessibility coordinator for our upcoming Florida holiday in August. Lindsey was incredibly helpful detailing everything that has been put in place (for our son who struggles to walk long distances) not only at the airport but also when we arrive in Florida .
From the check in process, the airport lounge , priority seating on the plane and the booking of the plane seats for us , Lindsey has ensured that everything will be as smooth as possible for not only our son but as a family as a whole.
I can’t recommend ocean Florida and Lindsey enough if you also need to seek help with accessibility needs for your holiday.
Thanks again Lindsey
Martin and Claire

23 June 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Martin, thank you for sharing your very kind feedback on the great service you received from Lindsey. I'm so pleased that she was able to provide such fantastic assistance for you all, and I will be sure to pass along your lovely words to her this morning. Many thanks - Zara OF

Rated 5 out of 5 stars

Quick response with quote.

Quick response with quote.
Good advice on location
Great value hotels

22 June 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Shelley, thank you for your kind feedback on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF

Rated 5 out of 5 stars

Was very helpful when wanting to change…

Was very helpful when wanting to change my holiday! Highly recommend. Lili was amazing.

18 June 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Nicole, thank you for taking time to share your thoughts on your Ocean Florida experience, and in particular the great help you received from Lili recently. I'll be sure to pass along your lovely words to her, and if we can help with anything else at all, don't hesitate to get back in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

Excellent service from Ricky

Excellent service from Staff, especially Ricky. Goyt us just what we wanted at the right price

16 June 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning, thank you for sharing how pleased you have been with your Ocean Florida experience, and in particular the great service you received from Ricky. I'll be sure to pass along your lovely words to him and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF

Rated 1 out of 5 stars

Not very good experience TBH

For exactly the same Holiday Package Ocean Florida was £1200 more dearer we have now booked via British Airways Holidays. When I explained to Ross that he was vastly dearer compared to our other quote got the impression that he got the arse that I dared to quote another company he bluntly wanted to kill the call no effort to examine if he could compete with our quote. Was not very impressed with his very unprofessional attitude, considering I was recommended to contact Ocean Florida, never again.

13 June 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning, thank you so much for taking the time to share your thoughts on your Ocean Florida experience, though I'm really sorry to hear that you're so disappointed in the service you received. Our teams strive hard to be the best, and we welcome your honest feedback. I have requested some additional information from you so that we can further look into your concerns. Many thanks - Zara OF

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