We have used Ocean Florida for many years. All those at OF that we have dealt with have fantastic knowledge of the product they are representing. They have sourced amazing accommodation for us, g... See more
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Review summary
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Booked our holiday to florida with Ocean florida and I am so glad I did. They have been absolutely brilliant from start to finish. (We go in 20 days) my child has special needs and Lindsey has been... See more
Company replied
Been shopping around for awhile to book Walt Disney world. I contacted ocean Florida and got through to a lovely gentleman called Jamie Sweeney. So efficient, really quick and easy phone call. Ten min... See more
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From making to an enquiry to putting money on the table everything was brilliant. Within 10 minutes of placing my internet enquiry to receiving a call from Darren. This guy was awesome, a brief ch... See more
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Company details
Written by the company
From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected
Contact info
Shenfield, United Kingdom
- 020 7939 7775
- operations@ocean-holidays.co.uk
- www.ocean-florida.co.uk
4.8
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Definitely recommend if you are planning a trip to florida
I have had fantastic customer service from the time off booking.we have been kept upto date with everything we need to do would definitely recommend to anyone that is thinking off booking holiday to florida
23 July 2026
Unprompted review
Reply from Ocean Florida
Hi Caroline, thank you for your kind feedback on your Ocean Florida experience, I'm thrilled to hear the team have been such a great help. We truly appreciate your recommendation and will very much look forward to assisting you again in the future. Many thanks - Zara OF
Darren at ocean Florida was very friendly
Darren at ocean Florida was very friendly and informative. I wouldn’t hesitate to get my holiday quotes from them again. Great service.
13 July 2026
Unprompted review
Reply from Ocean Florida
Good morning rose, thank you for sharing how pleased you have been with the great service you received from Darren recently. I'll ensure I pass along your lovely feedback to him. Many thanks - Zara OF
Positive experience
Once again a positive experience with Ocean Florida Holidays . The very experienced AJay smashes it every time we go
17 July 2026
Unprompted review
Reply from Ocean Florida
Good morning Peter, thank you for taking the time to leave a review of your Ocean Florida experience, and in particular for highlighting the wonderful service you received from Ajay. I'll be sure to pass along your kind feedback and we'll look forward to assisting you again in the future. Many thanks - Zara OF
Reply from Ocean Florida
Thank you so much for you kind feedback, we truly appreciate you! Many thanks - Zara OF
Tom made everything so easy
Tom made everything so easy, friendly and informative
Would def recommend
15 May 2026
Unprompted review
Reply from Ocean Florida
Hi Darren, thank you so much for the kind feedback you received from Tom recently, I'll be sure to pass your kind words along to him. Many thanks - Zara OF
Used Ocean Florida to help arrange a…
Used Ocean Florida to help arrange a large family holiday to Orlando for our Ruby Wedding Annjversary in 2028, the advice and support received along with the patience to go through numerous options and questions was greatly appreciated. The booking process was simple and the information provided was very clear and concise.
Darren was always polite over the many phone calls and always responded to emails promptly and accurately.
16 July 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you for taking the time to share how pleased you have been with your Ocean Florida experience, and in particular the wonderful service you received from Darren. On behalf of the whole Ocean Florida team, congratulations on such a milestone anniversary, and if there's anything at all we can assist with in the run up to your trip to help make it extra special, please don't hesitate to get in touch. Many thanks - Zara OF
Very helpful and informative
Very helpful and informative. This has made us much less worried. Can't thank you enough
14 July 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you for sharing how reassured you have been by the wonderful service you've received from the team, we really appreciate your kind feedback. Many thanks - Zara OF
Accessibility and Ocean Florida
This is my 2nd trip with OF . My daughter uses an electric wheelchair. It’s very stressful travelling with someone who needs special assistance and adaptions on accommodation. OF 100% takes that worry away from me. Apart from all the detail on our specific needs that they use to adapt our holiday you also get a call 6 weeks prior to your holiday checking in and going through the whole journey step by step . It honestly relieved that knot in my stomach .
Our liaison was Lindsey . She was brilliant. So friendly and completely in sync with us. Lindsay uses accessible equipment herself so she had a tall understanding on how important our needs are met. Lindsey did a great job communicating what wouod happen at the airport etc . I was given plenty opportunity to ask questions . I wouldn’t hesitate using them again.
9 July 2026
Unprompted review
Reply from Ocean Florida
Good morinng Michelle, thank you for taking the time to share how pleased you've been with the wonderful service you've received from Lindsey recently. I am so thrilled to hear that, utilising her personal experiences, she's been such a big help in advising you and your family so that you can focus on simply looking forward to your holiday. I'll ensure I pass along your kind words to Lindsey this morning, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Thank you to Graham for the support and…
Thank you to Graham for the support and patience when we booked our holiday and to Lindsey for the thorough and professional service and phone call regarding special assistance . Both excellent and informative.
9 July 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you for sharing how impressed you've been with the wonderful service you've received from both Lindsey and Graham recently. I'll ensure I pass along your lovely feedback to them, and if there is anything else we can assist with, please don't hesitate to ask. Many thanks - Zara OF
From making to an enquiry to putting…
From making to an enquiry to putting money on the table everything was brilliant. Within 10 minutes of placing my internet enquiry to receiving a call from Darren.
This guy was awesome, a brief chat and he delivered exactly what the Mrs and I wanted.
I don’t use travel agents as I tend to book everything myself but after this experience I may well be a convert.
If you’re in doubt, ask for Darren. Superb
12 July 2026
Unprompted review
Reply from Ocean Florida
Hi there, thank you for taking the time to share how impressed you've been with your Ocean Florida experience, and in particular the great service you received from Darren. I'll be sure to pass along your lovely feedback to him, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Thank you Jane for helping us with our…
Thank you Jane for helping us with our special holiday yo florida. You made it look so easy. ⭐️⭐️⭐️⭐️⭐️
2 July 2026
Unprompted review
Reply from Ocean Florida
Good morning Annette, thanks so much for your kind words on the great service you received from Jane. I'll ensure I pass along your lovely feedback to her. Many thanks - Zara OF
Simply the best.
Our experience with Ocean Florida has been nothing short of excellent. From the initial booking through to follow-up support, all communication has been outstanding. The support provided by Accessibility Coordinator Lindsey has been amazing.
We've felt supported, well advised, and genuinely valued throughout the process. In a world where customer service can often be lacking, Ocean Florida is leading the way in showing how things should be done.
9 July 2026
Unprompted review
Reply from Ocean Florida
Hi Dominic, thank you for taking time to share your thoughts on your Ocean Florida experience. We truly do appreciate your kind words, and I'll be sure to pass along your lovely feedback to Lindsey and the rest of the team. Many thanks - Zara OF
Lindsey was fantastic
Lindsey was fantastic, only travel agent i've known to put time aside to call and discuss disability needs and make arrangements. Really impressed 👏
9 July 2026
Unprompted review
Reply from Ocean Florida
Hi Brian, thank you for sharing how impressed you've been with the wonderful assistance you received from Lindsey. I'll ensure I pass along your kind feedback to her this morning, and if there's anything else we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF
Fabulous
Fabulous! made the process so easy! everyone you speak to is helpful and lovely, provided exact pricing as opposed to estimates even though we were booking 2 years in advance and provided us with included extras to enhance our holiday experience. Hannah and Andy were especially helpful and informative and helped us make that final decision to book with them.
3 July 2026
Unprompted review
Reply from Ocean Florida
Good morning Amanda, thank you so much for taking the time to share your thoughts on your Ocean Florida experience. I'm so thrilled to hear that Hannah and Andy were such a great help, and will ensure I pass along your lovely words to them this morning. Many thanks - Zara OF
Booked our holiday to florida with…ocean florida
Booked our holiday to florida with Ocean florida and I am so glad I did. They have been absolutely brilliant from start to finish. (We go in 20 days) my child has special needs and Lindsey has been simply fantastic. She explained everything to us and the support we would get to ensure we had an enjoyable experience. She really is amazing and put our mind at ease.
Overall fantastic service and the extras we received through booking via Ocean florida are superb. Highly recommend
8 July 2026
Unprompted review
Reply from Ocean Florida
Hi Rachel, thank you for sharing how pleased you've been throughout your Ocean Florida experience, and in particular the wonderful service you've received from Lindsey. I'll be sure to pass along your very kind words to her, and if there's anything else we can assist with in the last few days of your countdown or while you're away, please don't hesitate to get in touch. Have the most fantastic holiday! Many thanks - Zara OF
Always recommend Ocean Florida
We just booked our 2. Holiday with Ocean Florida and we booked both times through Ricky! First holiday to Florida for 3 weeks 2 years ago he put a fabulous trip of a lifetime together for us and now it’s a week in NY in Autumn! He’s very knowledgeable and gave great recommendations! Thumbs up and 5 Stars!! Thank you Ocean Florida! I am recommending them to everyone!
30 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Pamela, thank you so much for taking time from your day to share how impressed you've been with the wonderful service you received from Ricky, on multiple occasions! I'm so thrilled to hear you have a wonderful break in New York to look forward to, and if there's anything we can assist with in the run up to your trip, please don't hesitate to get in touch. Many thanks - Zara OF
Ian at ocean was most helpfull
Ian at ocean was most helpfull
And had loads of knowlege of america and hawaii
Sorted out everything
5 July 2026
Unprompted review
Reply from Ocean Florida
Hi Adrian, thank you for taking the time to share how pleased you were with the great service you received from Ian recently. I'm thrilled to hear he was such a fantastic help, and will be sure to pass along your very kind feedback to him. Many thanks - Zara OF
Fantastic Service
Fantastic service from the start, both Danielle and Charlotte have been fantastic answering all my questions and are there whenever you need them. Excellent company that I wouldn't hesitate to recommend to anyone.
3 July 2026
Unprompted review
Reply from Ocean Florida
Good morning Rebecca, thanks for sharing how pleased you've been with the service you've received from both Danielle and Charlotte, I'll be sure to pass your kind words onto them this morning. Many thanks - Zara OF
Dream holiday pending
What a great experience! Graham went away to find us our dream holiday and the price was very reasonable with some beautiful looking hotels! Can’t wait for our holiday in 2028 another great think you can book this far in advance #girlsmaths
29 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Natalie, thank you for sharing how impressed with the wonderful service you received from Graham recently. Enjoy the countdown to your holiday and if there's anything else we can assist with in the run up to your trip, please don't hesitate to get in touch and we'll be more than happy to help. Many thanks - Zara OF
Do not hesitate to book your holiday…
Do not hesitate to book your holiday through Ocean Florida! Brilliant advice and unbeatable offers for our family holiday. We are already looking to book yet another holiday with them!
10 June 2026
Unprompted review
Reply from Ocean Florida
Hi Kevin, thank you for your kind words on your Ocean Florida experience, we really appreciate your feedback and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
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