The staff at Northgate vehicle hire ,Crawley were very helpful from the moment I arrived .customer service staff member Paul Edward’s helped me with my van issues and kept me updated and was very org... See more
Company replied
Location
Switch locationColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thankyou to Paul. E for his great customer service. He was very efficient with getting me a Van sorted. I was in and out within half hour 👌
Company replied
I was greeted warmly by the wonderful colleague Rita at: Northgate Vehicle Hire, Colwood Lane, Warninglid, RH17 5UE, who dealt with my service and provided me with a replacement vehicle. Which was ver... See more
Company replied
Came with an engine problem and within the space of half hour left with a courtesy van. Service was brilliant would definitely recommend
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, United Kingdom
- 01293 522 225
4.9
Excellent
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice and helpful by Slate and…
Very nice and helpful by Slate and Kyle. Good communication from the reception desk
13 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for taking the time to share your positive review Claude.
We appreciate your kind words. At Northgate, we take pride in our team's dedication to provide excellent service, and it's wonderful to see that reflected in your feedback.
I am sure Slate and Kyle will be delighted to see such lovely comments.
If there is anything else we can help with, please reach out and we would be more than happy to help!
Thank you for choosing Northgate.
Take care,
Beth Kell
Very Professional
Staff go above and beyond to see our needs are met. Keep us up to date the whole way through our experience with all the below branches...
Crawley - Slate Gray
Luton - Sakawat Chowdhry
Waltham Cross - Karina Onysk
Thank you to you all.
13 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your kind words, Chris!
We're delighted to hear that you had a pleasant experience at more than one of our branches.
It's fantastic to see that Slate, Sakawat and Karina made sure you were looked after and provided a 5* service.
Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts.
Thank you for choosing Northgate and thank you for your glowing review!
Take Care,
Beth Kell
Quality of service.
Slate has been very helpful in resolving a problem we had with a vehicle which was resolved quickly with regular updates from him.
Overall very happy with the quality of service we received.
26 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hey Lisa, thank you for taking the time to share your positive experience with Slate and our team. We're delighted to hear that Slate was able to efficiently resolve the issue with your vehicle and that you appreciated the regular updates throughout the process.
Providing excellent service and quick resolution is a top priority for us, and we're pleased to know that we met your expectations. Your satisfaction is important to us, and we value your feedback.
Take care,
Laura Griffiths
Slate and Kyle from the Crawley branch…
Slate and Kyle from the Crawley branch were amazing, thanks so much.
23 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Teagan, It's fantastic to hear about your positive experience with the team at Northgate Crawley especially Slate and Kyle!
It's clear that their helpful and polite approach has made a positive impact. We'll make sure to pass on your kind words to the team.
Take care,
Bethannie Kell
I was very happy with the customer service
I was very happy with the customer service. Excellent Thanks to slate and Kyle
22 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such kind words, Andy. I am certain that Slate, Kyle and the rest of the Crawley team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Excellent experience and service!!
Kyle,slate and Phil made our experience there calming and stressless after our day of dealing with a breakdown from one of there hire vans from another branch! A replacement van was sorted out promptly and they informed and kept us up to date on the progress. Would highly recommend this branch over the one in snodland to anyone!
21 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such an excellent review, Ben.
We know it can be a nightmare when a vehicle breaks down, which is why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Kyle, Slate and Phil and the rest of the team at Crawley will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
What a terrific experience it was to be…
What a terrific experience it was to be dealt with 3 individuals Slate, Kyle and Gary to be treated with the upmost respect and professionalism, i will coming back again for my next service.
They need to be commended expertise.
16 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Franco, thank you for sharing your experience with Slate, Kyle, and Gary. We're thrilled to hear that you were treated with the utmost respect and professionalism during your recent visit. It's always our goal to provide excellent service, and your feedback is greatly appreciated.
We look forward to welcoming you back for your next service!
Take care,
Laura Griffiths
Slate and the team at Northgate
Slate and the team at Northgate, Crawley are excellent and super helpful. I use them a lot and they are always extremely efficient and easy to work with, thoroughly recommended.
Nick
16 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Nick,
Thank you for your kind words and for taking the time to share your positive experience with Slate and the team at Northgate Crawley. We're delighted to hear that they have consistently provided excellent and helpful service during your visits.
If there is ever anything you need, please do not hesitate to reach out.
Take care,
Laura Griffiths
Great branch and always happy to help
Great branch and always happy to help. Would definitely recommend them as Slate, Kyle and Kevin are always on top of the game, good communication and sorting things out in no time.
14 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such an encouraging review, Andrei.
Putting our customers first is what we do, and I am thrilled that Slate, Kyle and Kevin have demonstrated our ethos. I am sure that they and the rest of the team at Crawley will be delighted to see our comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Was served by Slate in Crawley branch…
Was served by Slate in Crawley branch today. Very helpful. Done everything he could to get me back on the road after bringing a van in for repair as quickly and efficiently as he could. Overall good experience. Can tell he takes pride in his job,getting customers what they need.
2 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for taking the time to share your positive experience at the Crawley branch.
I am delighted to hear that Slate provided fantastic customer service whilst going the extra mile to get you back on the road promptly.
We really appreciate your feedback and i am sure Slate at the branch will be over the moon to see your comments.
If there is anything more we can do for you, please feel free to contact us at any time!
Take Care,
Bethannie Kell
Slate Grey dealt with our enquiries and…
Slate Grey dealt with our enquiries and hiring of two vehicles. It would be hard to come across someone more helpful. He listened and was very efficient. I can tell from his interactions with other customers he cares and these days he would be a very rare breed.
24 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for taking the time to share your positive experience at the Crawley branch.
At Northgate we aim to offer a 5* service to our customers and It's heartening to know that Slate was not only helpful and friendly but also demonstrated efficiency and attentiveness.
I am sure Slate will be over the moon to see such a wonderful review.
If there is anything else I can help with, please reach out and we would be more than happy to help!
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Crawley
Hi Darren,
Thank you for your lovely comments about your experience at the Crawley branch.
We strive to provide an excellent service to all our customers and i am delighted to see that Slate and Kevin have demonstrated this while you were in the branch.
I am sure they will be thrilled to see your review!
If there is anything more we can with please reach out and we would be happy to help.
Take Care,
Beth Kell
Great services,friendly environment.
23 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for taking the time to leave such a lovely review Gugosa.
its fantastic to hear you had a positive customer experience whilst in the branch, i'm sure the staff at Crawley will be really to happy to see your comments.
If there is anything more we can help with, please reach out at any time and we would be happy to assist!
Take Care,
Beth Kell
Ashley the tech went above and beyond…
Ashley the tech went above and beyond for me quick and informative receptionist was being run ragged but still had time to keep me updated a really food experience cheers guys keep up the hard work
22 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for leaving such wonderful feedback Keith.
We're delighted to hear that Ashley, our tech, went the extra mile to assist you. Providing a 5* service is something we take pride in, and it's fantastic to know that Ashley exemplified this commitment.
We also appreciate your acknowledgment of Slate in the branch, even during a busy time, we will always strive to provide excellent customer service and I am sure all the staff will be delighted to see your lovely comments.
If you require further help with anything please feel free to contact us at any time.
Take Care,
Beth Kell
Neil and slate at Crawley went above…
Neil and slate at Crawley went above and beyond to help and were very friendly and professional
They are a credit to your company. I’ve not had a great experience with north gate until I met these chaps
19 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thanks for leaving such lovely feedback Chris.
I am so pleased to see you have been provided such fantastic customer service by the staff at Crawley, especially Neil and Slate.
providing a 5* service to our customers is what we do and i am sure Neil, Slate and the rest of the staff at the branch will be over the moon to see your comments.
If there is anything more we can help, please reach out and we would be happy to help!
Take Care,
Bethannie Kell
Helpful customer service provided by…
Helpful customer service provided by Slate.
15 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such a great review, Roy.
When it comes to our customers, nothing is too much trouble. I am sure Slate will be delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Excellent customer service they went…
Excellent customer service they went out there way to rectify things by slate
9 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Afternoon Clive,
Thank you for your lovely feedback.
I am so pleased to see Slate has provided the 5* customer service in which we aim to deliver.
I am sure the branch will be over the moon to such a wonderful review.
If there is anything more you need from us please reach out at any time and we would be more than happy to help!
Take Care,
Beth Kell
Taken the van I for brakes
Taken the van I for brakes, an hour and a bit later, all done, very polite friendly and all in Christmas spirit! Very I'mpressed
Thanks guys! Merry Christmas
21 December 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for your 5-star review, Lance.
Wishing you and yours all the best for a Merry Christmas and an excellent 2024.
If we can ever be of any further assistance in the meantime, please don’t hesitate to get in touch and we will be more than happy to help
Take care.
Simon Cort
Always going the extra mile to try and…
Always going the extra mile to try and help. Slate, Dionne and Paul C can get things moving!
29 November 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
We really appreciate you taking the time to leave such a lovely review.
While it can be frustrating when your vehicle has issues, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure that Slate, Dionne and Paul will be so thrilled to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Beth Kell
Excellent customer service from Slate…
Excellent customer service from Slate at the front desk who swiftly sorted us with a new van after we had a problem with our initial hire van. Thanks Slate!
20 November 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Morning Jo!
Thank you for leaving such lovely comments about Slate at the Crawley branch.
Our aim is to provide a 5* service to our customers, and I am delighted to see that Slate has demonstrated this and helped to resolve the problems with your vehicle in a quick and seamless way.
I am sure Slate and the staff at the Crawley branch will be really happy to see your wonderful feedback.
If there is anything more we can help with please feel free to contact us and we would be happy to help!
Take Care,
Beth Kell
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.