The staff at Northgate vehicle hire ,Crawley were very helpful from the moment I arrived .customer service staff member Paul Edward’s helped me with my van issues and kept me updated and was very org... See more
Company replied
Location
Switch locationColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
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See what reviewers are saying
Thankyou to Paul. E for his great customer service. He was very efficient with getting me a Van sorted. I was in and out within half hour 👌
Company replied
I was greeted warmly by the wonderful colleague Rita at: Northgate Vehicle Hire, Colwood Lane, Warninglid, RH17 5UE, who dealt with my service and provided me with a replacement vehicle. Which was ver... See more
Company replied
Came with an engine problem and within the space of half hour left with a courtesy van. Service was brilliant would definitely recommend
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, United Kingdom
- 01293 522 225
4.9
Excellent
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Stay well away. Spend your money elsewhere
Well, where do I start.
Vans don’t last long, they break down all the time.
When we ask Northgate to repair any issues it takes months.
Any replacement vans are the same.
Services take a week or longer.
Staff are rude and never sort your problems out, or if they do takes a few more months.
Gave us a replacement vehicle recently. (our policy says replacement van for all our tools and equipment etc) they gave us a Vauxhall corsa loooool.
The list goes on.
Highly recommend to stay away.
12 August 2022
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
I would love the opportunity to look into this for you and find out what has happened and how we can help. Unfortunately any replacement vehicle we supply is dependant on availability but we will always try to find the most suitable vehicle. I am unable to locate your account from the information supplied but would ask that you please get in touch with us so investigations can begin. You can reach us by telephone or email on 03330 431095 option 4, option 2 or customer.services@northgate.co.uk.
Thank you
Mike Parker
Would never recommend to northgate to anyone
Turned up waited 20 mins for someone to see us regarding replacement.
Took 4 months for work to be done on the van for a PDF filter for the ad blue, before receiving the van back.
Gave me a car when our policy is a van replacement only. To which the car had no fuel and was told to go and fill it up at the local garage a 4 miles away.
Staff are rude and don’t solve our issues.
Never have any replacement Loan vans when works are required on my van.
Get told by staff I would be contact when replacement Loan is found, was not contacted for 5 days in the end had to contact head office who tried to resolve issue for myself.
12 August 2022
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
I am really sorry to hear of the issues that you have experienced with Northgate Matt and I would welcome the opportunity to investigate this for you. Unfortunately we are unable to guarantee a like for like replacement vehicle but we will always try to find the most suitable vehicle available. I am unable to trace your account so ask that you contact us on 03330 431095 option 4, option 2 or by email on customer.services@northgate.co.uk.
I look forward to hearing from you.
Thank you
Mike Parker
Save yourself the annoyance.
Had a van on lease with these guys for 2 years now.
The service is abysmal. the van goes into the garage for routine maintenance. they never call to say its ready, I have to ask what's been done or else they'll just hand you the van and that'll be the end of it.
(its currently been in the garage for 3 days now just for 1 tyre and the brakes to be replaced)
This is at branch level but please don't think it gets any better when you try to go through their ranks.
The whole company from top to bottom have no idea how to communicate except at the initial sales pitch.
Don't be fooled like I was and set yourself up for 3 years of disappointment, I cannot wait for this last year of contract to be over.
14 January 2022
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
I am really sorry to hear that your experience with us has not been to the level you expect. Looking at your comments, that is certainly not the service we want to be providing our customers.
We are unfortunately seeing some delays with repairs both in house and with dealerships due to staffing with the need for people to isolate to keep others safe. However, we would expect that you are updated on progress with expectations set.
I would really welcome the opportunity to look into the matters raised and, if we have done something wrong, put that right. I am unable to trace your account from your review but would ask you contact us on the below details so we can get the ball rolling with the investigation.
You can contact us at customer.services@northgate.co.uk or give us a call on Tel: 03330 431095 Option: 4 Option: 2
Thanks
Jemma
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