The staff at Northgate vehicle hire ,Crawley were very helpful from the moment I arrived .customer service staff member Paul Edward’s helped me with my van issues and kept me updated and was very org... See more
Company replied
Location
Switch locationColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
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See what reviewers are saying
Thankyou to Paul. E for his great customer service. He was very efficient with getting me a Van sorted. I was in and out within half hour 👌
Company replied
I was greeted warmly by the wonderful colleague Rita at: Northgate Vehicle Hire, Colwood Lane, Warninglid, RH17 5UE, who dealt with my service and provided me with a replacement vehicle. Which was ver... See more
Company replied
Came with an engine problem and within the space of half hour left with a courtesy van. Service was brilliant would definitely recommend
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, United Kingdom
- 01293 522 225
4.9
Excellent
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Had an issue with orignally sorting to
Had an issue with orignally sorting to sort my van out with which branch could help etc. after a long 15 phone calls were made I contacted Jason Russell and he sorted it instantly for me. Went to the Crawley branch and a great team helped me. All of them were very helpful, good at what they’re doing and in all just nice people. Especially slate who was great help.
8 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thanks so much for taking the time to leave a review, Harry! I am sorry to hear about the time it took to get through to the branch, we will always do our best to help our customers so I apologise that it took so long.
I am so pleased to hear that when you spoke with Jason you were provided with the excellent customer service in which we aim to deliver.
I am sure Jason and the staff at the Crawley branch will be really happy to see your lovely comments about your visit.
We look forward to working with you long into the future.
Take care,
Beth Kell
Great company to hire a commercial vehicle from.
Professional outfit, staff very cheerful, helpfull and had good knowledge in their field.
6 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for taking the time to leave your positive feedback.
Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by the Crawley branch.
I am sure the staff will be delighted to see your comments.
If there is anything else I can help with, please do not hesitate to contact us and we would be happy to help.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Had something that needs to be removed…
Had something that needs to be removed from a van .
Staff were brilliant and helped to get sorted asap
22 July 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Rob, thank you so much for your 5 star review!
We are delighted to hear that you experienced excellent service from our amazing team at the Crawley Branch, here at Northgate we value our customer's feedback and I can assure you that the team at Crawley will be thrilled to hear about your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Slate was very helpful and went the…
Slate was very helpful and went the extra mile to accommodate.
18 July 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Declan, thank you so much for your 5 star review!
We really appreciate your review for the Reading Branch, here at Northgate we value our customer's feedback so that we can continue to improve our service to our customers. I can assure you that Slate and the team at Crawley will be thrilled to hear about your review.
Take care,
Imogen
Slate service saves the day
Although I had to weight all day for my service, Slate looked after me and even made sure I was able to get some lunch. If it was not for his efforts it would have been a 2 star review
16 July 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for your lovely review, Thomas.
I am thrilled to hear that you received such wonderful service from Slate at the Crawley branch. Its fantastic to see that Slate went above and beyond to ensure your visit was made in a positive one after a long wait.
Appreciation for the hard work and dedication of the staff really does mean a lot, and it's so kind of you to take the time to express your gratitude.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Slate & Kyle were brilliant
Slate & Kyle were brilliant help today. I was unable sure of the site and he walked me through where I needed to go. Couldn't have asked for more!
21 June 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for sharing your experience with us, Charlie! We are thrilled to hear that Slate and Kyle were able to assist you so effectively.
It’s great to know that they provided you with the guidance you needed and went above and beyond to help. Your kind words mean a lot to our team.
If you need any further assistance or have any questions, please don’t hesitate to reach out.
Great customer service
Great customer service. Always helpful to resolve issues.
Recently deal with Slate but whole team is very professional. Thank you
14 May 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
You're very welcome, Paul! Providing great customer service is our pleasure, and we're delighted to hear that you're satisfied with our efforts, especially Slate. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thanks again for your kind words!
Take care,
Laura
Staff given me a amazing help to do the…
Staff given me a amazing help to do the same day service and MOT. Because they had only large van as a replacement vehicle. I refusd this offer because I dont like to drive large van. So staff, Mr.Slate, Mr.Kyle and Mr. Asela done a great job for handover my van in few hours.
30 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Harsha, thank you so much for your 5 star review!
We are so pleased to hear that Slate, Kyle and Asela were able to provide you amazing customer service, which is what all of us here at Northgate take pride in the most. The team at Crawley will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Kyle and Phil
Kyle and Phil, top bunch. Really helpful, friendly and look after you as a customer, as does everyone else at the branch.
19 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Reece, thank you so much for your 5 star review!
It is very pleasing to hear that Kyle and Phil have provided you with excellent service, its always a pleasure to deliver 5 star service to our customers. I can assure you the team at Crawley will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Northgate Crawley good job.
Visited again and the front desk were upto speed and very helpful.. a few minutes chat and a free coffee..
18 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your feedback, Andy!
We're delighted to hear that you've had such a pleasant experience at the Crawley branch.
We're committed to making sure our customers are provided a high quality service and its fantastic to see that the team have demonstrated that on your visit, even just a coffee can make all the difference to your visit.
we look forward to serving you even better in the future. If you ever need assistance in the future, please feel free to reach out.
Take care,
Beth Kell
Spot on
Kyle and Phil looked after me, van was ready bang on time, thorough hand over and away.
Super efficient all round.
10 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Ian, Thank you so much for your 5 star review!
We are so pleased to hear that Kyle and Phil were able to provide you amazing customer service, which is what all of us here at Northgate take pride in the most. The team at Crawley will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take care,
Imogen
I visited the crawley branch with a…
I visited the crawley branch with a broken mirror unit on my van. The part was ordered for a next day visit, i was in and out within 1 hour. Thanks to Gary for the work done, thanks to kyle for great customer service.
12 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such a great review, Jahanzib.
We know it can feel like a nightmare when something happens, like a broken mirror unit, and that's why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Gary and Kyle and the rest of the Crawley team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very friendly and efficient service all round.
The van was delivered by Paul B. Very polite and cheerful chap. This great service was extended at the office too. Very helpful and would recommend.
8 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for sharing your experience with us, Brian! We're thrilled to hear that Paul has provided excellent service and delivered your van with such politeness and cheerfulness. We strive to ensure that every interaction with our customers is helpful and pleasant. Your review means a lot to us, and we're grateful for your kind words.
Take care,
Laura
Helped by Kyle and Slate.
Helped by Kyle and Slate.
100% great experience from start to finish, super helpful, informative, great communication, the guys really went out of their way to help me! Great guys thank you!
8 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for sharing your experience with us! We're delighted to hear that Kyle and Slate provided you with such exceptional service. It's fantastic to know that they were helpful, informative, and maintained great communication throughout your interaction. We'll be sure to pass along your kind words to them. If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!
Take care,
Laura
Great Service
Had an issue with one of our vehicles, I spoke to slate from the crawley branch, he sorted the issue by the next day, can't thank him enough and the team at crawley, for the quick response 👍.
4 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for sharing your experience with us, Christine! We're delighted to hear that Slate and the team at our Crawley Branch were able to swiftly address the issue with your vehicle, providing you with prompt assistance. Delivering quick and effective solutions is a priority for us, and we're glad that Slate and the team delivered on that commitment.
Take care
Laura
Great customer service from slate
Great customer service, made to feel welcomed and slate went above and beyond to ensure I had a coffee and that my service was dealt with professionally.
2 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Slate and our team. Ensuring our customers feel welcomed and well taken care of is a top priority for us. It's fantastic to hear that Slate went above and beyond to ensure your comfort and provided you with professional service.
Take care,
Laura
Van was delivered at the time…
Van was delivered at the time specified. Had a walk round with the drop off driver, very professional went through the operation of the van. Pointed out the damage and showed it was logged on his PDA.
28 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for your fantastic review, Grant!
We are delighted to hear that you experienced helpful, and professional services from our fantastic team at Crawley.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
If there is anything else we can do for you, please feel free to reach out and we would be more than happy to help.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Great service
Both Kyle and Slate we're both really friendly and helpful, they catered to anything I needed. The tech Ashley was very helpful and explained everything that happened with my van.
27 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your feedback, Jack! I'm delighted to hear that Kyle and Slate provided you with friendly and helpful service, ensuring all your needs were met. It's fantastic to know that Ashley was able to assist you with the technical aspects and explain everything regarding your van. We're committed to delivering excellent customer service and ensuring that you have a positive experience with us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Take care,
Laura
Called up at the start of the week in…
Called up at the start of the week in need of 10 Hire Vans. Steve and his team at Crawley worked amazingly with me to make this happen. Can't thank them enough! Superb service to deliver them to our site in Crawley as well!
22 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for your feedback! We're delighted to hear that Steve and the team at Crawley were able to assist you in securing 10 hire vans and that you're pleased with the service provided. Ensuring that our customers' needs are met promptly and efficiently is always our goal, and we're glad to have delivered on that front.
If you ever need assistance in the future or have any further feedback, please don't hesitate to reach out.
Thanks again for choosing us, and we look forward to serving you again soon.
Take care,
Laura
Crawley is by far the best Northgate branch!…
This is by far the best Northgate branch (Crawley). I had my vehicle MOTd. The communication from start to finish was great. The wait time was minimal and the Guys are friendly, but professional. Special thanks to Kyle and Slate.
19 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for your feedback! We're thrilled to hear that you had such a positive experience at our Northgate branch in Crawley. Providing excellent service and communication throughout the MOT process is always our goal, and we're glad to hear that Kyle and Slate went above and beyond to make your visit pleasant.
Take care
Laura Griffiths
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