Nöa and Nani Reviews 

6,848
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the furniture is wonderfully sturdy, well-made, and looks fantastic in their living spaces. People also appreciate the prompt shipping service, mentioning that many orders arrive much faster than originally expected and come securely packaged with great care. However, some people mentioned encountering frustrating issues with missing parts upon delivery or experiencing significant delays in receiving missing components. A few reviewers were dissatisfied with the customer support team, stating that it was extremely difficult to get timely assistance or proper resolutions when unexpected problems arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are solid, well-made, and... See more

Quality

People report positive experiences with quality, highlighting sturdy, durable furniture and great designs.... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt shipping... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly. While many customers praise the... See more

Customer service

Customers had ambiguous experiences with customer_service. On one hand, many reviewers praised the team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a bed in the past, and nore recently some drawers for storage under. Very reasonably priced, clear instructions for assembly (very ikea-like!) and parts usually come with some extra for... See more

Rated 5 out of 5 stars

I bought an Otto 2 + 3 drawer chest which was missing a part, contacted them and resolved in a matter of days, excellent customer service as they even monitored delivery of missing part and kept me in... See more

Rated 5 out of 5 stars

We bought a lovely (great price), fantastic quality ottoman bed for my son's room. Unfortunately, a piece was missing - I contacted the office and they sent a new piece out promptly. Brilliant custo... See more

Rated 5 out of 5 stars

Really great quality products at a good price, cheaper than a lot of other places but higher quality. I ordered two side tables of the same type and chose the cheaper delivery but they arrived much fa... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Online Marketplace

Written by the company

Dedicated to providing families with thoughtful, functional and gorgeous furniture, Noa & Nani has everything you need to make your house a home. From imaginative children’s beds to chic living room pieces, our website features an abundance of beautiful designs to suit all your family’s needs.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(6,848)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very pleased with the service…

I was very pleased with the service provided by this company. The ordering process was easy, my order arrived within the expected time frame and came as described, communication was excellent throughout. Everything went smoothly, and I would happily purchase from them again.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

No customer service

Ordered a pillow from them . When it arrived which hook ages to get here. The pillow was faulty one side the seam was not closed. Like it was a second hand Item. Complained to customer service got told I had two options either a discount or they could arrange a refund and return item. So I emailed back I'll take the refund . I then get a second email from someone named Kizi, stating that I needed to send photos of the damaged item, which I did again got told refund or a discount . Again I stated refund. I then get an email from miss personality Jodie she stated they would now reduce the item by ,50% refund and I could easily sew the item up and use it . No mention of a refund or return. So I stated under consumer law I'm entitled to a total refund and they can arrange to have the item returned as agreed with this Kizi. Also asked Miss Personality Jodie if she would be happy to accept damaged goods and it wouldn't be so bad if I had a sewing Machine. I await her response . Don't even bother with this company their customer service stinks

20 June 2026
Unprompted review
Rated 5 out of 5 stars

High quality elegant furniture with seamless experience

I was looking around for some stylish & functional furniture pieces to upgrade and replace a few items. I came across Noa & Nani as a marketplace supplier via the Tesco website. So, I decided to check out the Noa & Nani website directly. The website was super easy to navigate & fast loading. Lucky for me there was a sale on selected items, plus a bonus 10% off site wide when I ordered with them directly. They have beautiful pieces, and once assembled they look exactly like the images & function seamlessly. I purchased two products and both were delivered ahead of schedule packed with lots of cushioning to ensure everything was perfect. Both items were straightforward to assemble and the printed instructions very clear to follow. Noa & Nani also sent over a video link with further instructions of how to assemble, which I didn’t actually need, but can imagine this would be helpful if someone needed extra guidance. I’m really happy with my interaction with Noa & Nani from start to finish, and very happy with the purchases too. I would definitely check their website in the future in case there are any other items I’m shopping for.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company! Lovely bed.

I purchased a bed through the website which included fantastic reviews and pictures so very easy to visualise the item in our little one’s bedroom.
The item was very easy to assemble and already loved. We also got their small but sleek side table which coordinates & works perfectly!
Quick delivery too!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and drawers

Great communication, fast delivery and the drawers look lovely. They were a bit difficult to put together and I would definitely recommend two people to assemble. Very happy with the quality and finished product thanks.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect. Most of our living room furniture and dining table are from this company and I can’t fault the quality or service

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery, quality items

Not only was the delivery quick for my item but the customer service is great too and that’s exactly what I want in a company.
I am happy with my item and will order more items in the future

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Kids love their new beds

Kids love their new beds, fairly easy to assemble and look smart in the room. Delivery was much faster than anticipated too!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Missing piece - replaced right away!

We bought a lovely (great price), fantastic quality ottoman bed for my son's room. Unfortunately, a piece was missing - I contacted the office and they sent a new piece out promptly. Brilliant customer service!

Many thanks and we'll be sure to purchase from you again.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

The worst!

Still no item or refund for my missing order! Customer service is shocking. Filled out a form to state I hadn’t received my parcel and it’s been “with management” for almost a month now! Shocking, avoid buying from these scammers

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Wonderful company, they sell beautiful products and I think it’s wonderful they offer something in return for a review - they shouldn’t have to do that but I’ve never known another company do it!

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Purchased the Karlstad 6 drawer chest…

Purchased the Karlstad 6 drawer chest of drawers. Excellent quality, very sturdy. Clear instructions. Arrived very quickly and kept up to date with the delivery time and date. Would definitely order from this company again and would recommend.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Leonora Toddler Bed

Ordered the Leonora Toddler Bed in White through the website for a fantastic price. Delivery was fast and customer service very helpful with any issues.
The bed looks absolutely stunning in our daughters room. Exactly like the pictures advertised. Perfect transition bed from a cot.

16 May 2026
Unprompted review

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