Nöa and Nani Reviews 

6,847
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the furniture is wonderfully sturdy, well-made, and looks fantastic in their living spaces. People also appreciate the prompt shipping service, mentioning that many orders arrive much faster than originally expected and come securely packaged with great care. However, some people mentioned encountering frustrating issues with missing parts upon delivery or experiencing significant delays in receiving missing components. A few reviewers were dissatisfied with the customer support team, stating that it was extremely difficult to get timely assistance or proper resolutions when unexpected problems arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are solid, well-made, and... See more

Quality

People report positive experiences with quality, highlighting sturdy, durable furniture and great designs.... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt shipping... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly. While many customers praise the... See more

Customer service

Customers had ambiguous experiences with customer_service. On one hand, many reviewers praised the team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a bed in the past, and nore recently some drawers for storage under. Very reasonably priced, clear instructions for assembly (very ikea-like!) and parts usually come with some extra for... See more

Rated 5 out of 5 stars

I bought an Otto 2 + 3 drawer chest which was missing a part, contacted them and resolved in a matter of days, excellent customer service as they even monitored delivery of missing part and kept me in... See more

Rated 5 out of 5 stars

We bought a lovely (great price), fantastic quality ottoman bed for my son's room. Unfortunately, a piece was missing - I contacted the office and they sent a new piece out promptly. Brilliant custo... See more

Rated 5 out of 5 stars

Really great quality products at a good price, cheaper than a lot of other places but higher quality. I ordered two side tables of the same type and chose the cheaper delivery but they arrived much fa... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Online Marketplace

Written by the company

Dedicated to providing families with thoughtful, functional and gorgeous furniture, Noa & Nani has everything you need to make your house a home. From imaginative children’s beds to chic living room pieces, our website features an abundance of beautiful designs to suit all your family’s needs.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(6,847)

243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is wonderful

This company is wonderful, and the products are fantastic quality. Shipping is quick and tracking info was accurate and timely. I will definitely be shopping here again!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Really easy to put together

Really easy to put together, we are currently renovating our kitchen and this was the perfect edition for all our recipe books and kitchen Knick knack and it has a beautiful country vibe, the pictures really don’t do it justice! It fits in with our aesthetic perfectly. I would highly recommend Noa and Nani this is our second purchase from them and again we were not disappointed!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

I ordered a double bed and bedside cabinet. Delivery for both was prompt. I may have been ambitious thinking I could assemble the bed on my own. I needn't have worried the instructions were clear and concise and easy to assemble. There was a slight problem with one of the cabinet pieces but after contacting them it was resolved within 48 hours. Brilliant customer service. Thank you.

2 July 2026
Unprompted review
Rated 4 out of 5 stars

Overall great Service

I bought a bunk bed and mattress for my kids from this vendor. And I quite like the products, they are of good quality and the delivery was great, much faster than stated at the time of purchase.

I also like the fact that you can easily contact them. In my case, I had no issues with either the product or delivery, but great to know you can easily reach them. An overall great service.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

They emailed me within a few hours of my order to advise one item was out of stock and offered me various solutions. I chose one (a slightly different product) and replied. They emailed me again, 22 hours after their first email, chasing me for a response - which I had already given. They didn’t reply to either email I sent. I then sent a third email - no reply yet again.

Eventually, they delivered the two items I had ordered THREE WEEKS later. No communication beforehand, no replies to my emails, and they delivered the original item not the different one they had offered (which my son was by then super excited about).

Appalling customer service, I will not be ordering from them again and would advise you avoid unless you like delays and disappointments which they seem to be experts in!!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Nöa and Nani Have been a great company…

Nöa and Nani Have been a great company from start to finish. They were very quick to dispatch and there was great communication throughout the purchase.
I did have to contact customer service as there was damage to the packaging in transit that resulted in some damage to the product, the customer service team were 100%, I could not fault them, the communication was great, they were very polite and helpful and they very promptly replaced the parts needed. I now have my daughter’s bed built, it is great quality, great design and I have one very happy girl.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend company

Highly recommend company. My shorty bunk bed were perfect and amazing quality . Very quick ease of ordering and they kept me informed on tracking and delivered exactly when they should Would definitely use again

16 June 2026
Unprompted review
Rated 1 out of 5 stars

XPD delivered only 4 out of 5 boxes

XPD delivered only 4 out of 5 boxes. The driver told me it’s just how it works soemtimes and he will be back with the 5th box, looking back now I shouldn’t of accepted the delivery because I took his word and believed that it would be coming, now I am stuck with a unassembled bed still in its box for my VERY DISAPPOINTED 3 year old daughter. The most frustrating part is that there is zero customer service from Noa and Nani every time I’ve tried to ring it’s straight to answer phone saying they are closed, to get in contact email them and you will get a reply within 2 days, well I’m sorry but that is not good enough! I have paid £300 for a bed and it’s sat it’s in box I have no idea where the missing part is, I don’t even know if I’m going to get a refund I feel like I’ve been well and truly scammed by this company! If I could just ring and actually speak to someone and have some customer service I would feel a lot better about the situation. I can’t even contact XPD because they don’t seem to have a customer number either!! Absolutely shocking and so disappointed!!

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolute joke—wrong replacement parts sent for a missing item TWICE!

Ordered a chest of drawers on 13th June. It arrived on 18th June with missing parts, which I immediately reported on the 19th. After waiting for the replacement pack to arrive, I opened it to find they have sent the completely wrong hardware.I was supposed to be sorting out my son's bedroom today, but instead, I am left with a half-built unit and a massive waste of time. Not only do I have to wait all over again for a second shipping attempt, but I now have to carve out even more free time to actually build it. Unacceptable customer service and repeat errors.
UPDATE 6th July: It gets worse. They finally delivered a replacement pack, and the parts are the wrong size! The runners are too long for the drawers. Total incompetence. They are now ignoring my phone calls. Avoid this company at all costs!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

100% Definitely recommend

Definitely recommend! We bought the Ulla staircase bed for our daughter and she loves it! The availability of the product and efficiency of the ordering, processing and delivering was exceptional! Delivery driver was professional and friendly. The quality of this product is fantastic. Instructions came with the product and very easily to follow. We will definitely be buying from this retailer again!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Quality TV Unit

Lovely, stylish range of products, good prices and free delivery. TV Unit I purchased had a nice scandi feel, good quality and easy to assemble. Good follow up from company to ensure I was a satisfied customer. Would buy again.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Nöa and Nani is a pleasure

Nöa and Nani was a pleasure from beginning to end. Not only are the prices absolutely brilliant. But the customer service team and dispatch times are fantastic! The bed was easy to build and came with very clear instructions. Would definitely buy from again!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I was very pleased with the service…

I was very pleased with the service provided by this company. The ordering process was easy, my order arrived within the expected time frame and came as described, communication was excellent throughout. Everything went smoothly, and I would happily purchase from them again.

5 June 2026
Unprompted review

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