Nicky Cornell Reviews 

727
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, describing them as beautiful, stunning, and of high quality, often exceeding expectations. The staff are consistently highlighted for being helpful, friendly, and knowledgeable, providing excellent communication and a smooth overall service experience. Delivery service is consistently praised for being prompt, well-communicated, and efficient, with items arriving on time and carefully packaged. Many customers also highlight the convenience of their own delivery team, who are noted for their politeness and willingness to assist with placement or assembly. People appreciate the wide range of items available, making it easy to find exactly what they are looking for.

What people talk about most

Product

Reviewers express delight with the product quality, often describing items as beautiful, stunning, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting timely arrivals and excellent... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Quality

People report positive experiences with quality, often describing items as perfect, stunning, and of the... See more

Service

Customers had positive experiences with service, with many reviewers describing it as exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed my order and confirmed the delivery date and time.The delivery guys where absolutely fantastic let me know they where slightly ahead of time,and even though when arrived they couldn’t park near... See more

Rated 5 out of 5 stars

I have been really impressed with Nicky Cornell. From the original purchase their contact has been fantastic and personally led which is so unusual these days. The console table looks fabulous in our... See more

Rated 5 out of 5 stars

Excellent company experience from start to finish. Communication from initial enquiry and subsequent order. I always felt as though I informed about expected delivery dates. They have their own delive... See more

Company replied

Rated 5 out of 5 stars

I purchased a Leaf Scroll Circular Mirror from Nicky Cornell online. All I can say is what a beautiful mirror I received. The customer service and delivery was excellent and I could not recommend them... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Interior Designer
  5. Kitchen Furniture Store
  6. Sofa Store

Written by the company

Welcome to Nicky Cornell, redefining luxury in furniture since 2005. Located in Hertford, Hertfordshire, our showroom beautifully showcases a wide range of high-end furniture, reflecting both contemporary and classic styles. Renowned for our exceptional customer service, and our dedicated delivery team, we take pride in ensuring a seamless experience from our showroom to your home. Elevate your home with our timeless designs and unmatched quality, and discover why our clients consistently choose us for their luxury furniture needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

727 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(727)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products, great service!

I found this website simply by searching by product.
I was so impressed by the quick response to my questions about delivery and availability of what I wanted to buy.
The delivery guys were very professional and respectful. I’ll definitely be using this company again!

10 April 2025
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Sarah,

Thank you for taking the time to leave us a lovely review. We are very pleased to hear that you enjoyed your overall experience shopping with us, and we are glad that you plan to shop with us again in the future!

Kind Regards,
The Team @Nickycornell

Rated 5 out of 5 stars

If you like something different...

After visiting so many boring furniture shops all offering the same or similar kind of mundane, middle of the road sort of stuff when we found Nicky Cornell I thought I was in paradise!

The showrooms are so well stocked with beautiful pieces, I had to come back for a second look after spending couple of weeks searching through the amazing selection on the website before i could make my mind up (spoilt for choice)

If you want something different with style and a touch of class this is the place to come. Lovely helpful staff too. We brought a beautiful oriental style sideboard and a very unusual glass desk. So pleased i found this place. I will be back!

18 April 2025
Unprompted review
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Lesley,

Thank you so much for your lovely review about our showroom, we hope to welcome you again soon!

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Sideboard

Very good experience, from ordering to delivery. I would definitely order from this company again and the sideboard is gorgeous.

8 April 2025
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Carol,

We are pleased to hear you are enjoying your new sideboard, thank you for the positive review.

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Good service.

Good service and fast delivery of a quality item at a fair price.I would definitely order again.

20 March 2025
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Wayne,

Thank you for your kind review, we hope you are enjoying your new furniture!

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

great experience

the service was very quick and efficient from beginning to end - it felt quite personal to rather than being just another statistic

15 April 2025
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Jenny,

We are pleased to hear you enjoyed your experience shopping with us, thank you for the kind review.

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

First Class in every respect.

Will definitely use Nicky Cornell in the future. First class with my query if goods were in stock and all the way through l was informed. It was a pleasure to do business with this person. The goods are perfect. Stand in the garden brilliantly.

1 April 2025
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Mrs Hall,

Thank you for your positive review, are pleased that you enjoyed your experience shopping with us.

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Great customer service via…

Great customer service via phone...person to person! Almost unique in todays world.
Excellent product.
Fantastic delivery service. We chose for the piece to be delivered/constructed & rubbish disposed of. Well worth it.

10 April 2025
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Michael,

We are pleased to hear you enjoyed your experience, thank you for the positive review. We will pass on your comments to our delivery team.

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Great customer service …

Received lots advice and photos regarding a sofa! We went ahead with the purchase and are delighted with it.
Thanks to all the team!

17 March 2025
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Joanne,

We are pleased to hear you are enjoying your new sofa, thank you for the kind review.

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Black Chinese Cabinet

I ordered a black Chinese bedside cabinet
I have just received it
It’s absolutely gorgeous the quality is great and the delivery was also good with polite and friendly service
I will definitely be ordering again and would highly recommend this company

9 April 2025
Unprompted review
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Lynne,

We are pleased to hear you are enjoying your new Oriental Cabinet, thank you for the kind review!

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

We went for a browse

We went for a browse, said it shut at 1/2 5 but they were very happy to help us there was no rush
Thanks Steve

9 April 2025
Unprompted review
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Steve,

We are pleased to hear that you are enjoyed experience, we hope to welcome you again to our showroom!

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Excellent company to deal with…

Good product (sofa) at very competitive price versus other online retailers. A great customer service who were responsive and easily reachable by email or phone. The Nicky Cornell delivery drivers were excellent too - on time, prompt and just nice people overall. 5 stars for this company front to back, a truly excellent service.

25 March 2025
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Robert

We are happy to hear you are enjoying your new sofa and had a pleasant experience from start to finish with us.

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Lovely table!

20 March 2025
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Fiona

We are pleased to hear you are enjoying your new table, thank you for the positive review.

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Really lovely and helpful customer…

Really lovely and helpful customer service and delivery men. They arrived, set up the shelving unit and cleared the packaging away. Overall really pleased with the product and the service.

27 March 2025
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon

We are happy to hear you enjoyed your experience in our showroom, see you again soon!

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Excellent service from ordering to item…

Excellent service from ordering to item arriving. Thank you

4 March 2025
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Karen

We are happy to hear you enjoyed your experience shopping with us, we hope you shop with us again soon.

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Such brilliant service

I bought a sideboard from Nicky Cornell outlet store. I only saw it online and was advised to call the company first to check for any imperfections seeing as it was ex-display. Hayley helped with my enquiry. She was so brilliant, bless her. She went up and down to the showroom floor to take photos and to describe every imperfection and send me images, then, to top it all, she got her warehouse staff to polish out any minor scratches (it was ex display after all) and then re photographed it and sent me photos. They made it look perfect! I couldn’t be happier. It honestly looks virtually brand new. It was ordered a few days ago and delivered today! The delivery team, also were very helpful. Gary was a gem!!! 5 stars to everyone. If my place was bigger, I’d be buying more from them - though I’m sure I can find some room somewhere!

3 April 2025
Unprompted review
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Mel

Thank you for such a positive review, we will pass on the lovely comments to Hayley. Hopefully you shop with us again soon!

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Beautiful Rattan and Oak Bar Stools

Just received my delivery of 4 Oak and Rattan Bar stools this afternoon ,when unpacked are absolutely beautiful and perfect for my kitchen, the whole process from ordering over the phone with Lucy to delivery this afternoon with delivery guys placing my stools in my hall earlier was excellent

20 March 2025
Unprompted review
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Julie

Thank you for your positive review regarding your order from start to finish, we hope you are enjoying your beautiful new bar stools!

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Love the product but most of all was…

Love the product but most of all was extremely impressed with the delivery team who were very helpful, polite,considerate and on time. Whole experience a joy.

27 February 2025
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Kate

We are happy to hear you enjoyed your experience with our delivery team, we will pass on the lovely comments

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Pleasant service and good prices.

14 March 2025
Unprompted review
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon

Thank you for your positive review regarding your experience shopping with us, we hope to welcome you again soon!

Kind Regards
The Team @ Nicky Cornell

Rated 5 out of 5 stars

Ordered a beautiful chandelier and I am…

Ordered a beautiful chandelier and I am delighted with the whole process. The team couldn’t have been more helpful and sent me close up shots of the light before I made a commitment to purchase. Delivered on time and was kept informed from start to finish.

13 March 2025
Unprompted review
Nicky Cornell logo

Reply from Nicky Cornell

Good Afternoon Jane

Thank you for your lovely review, we are so pleased you had a positive experience shopping with us from start to finish. Enjoy your beautiful chandelier!

Kind Regards
The Team @ Nicky Cornell

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