Newbridge Silverware Reviews 

24,017
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,535 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and unique products, highlighting their high quality and craftsmanship, especially for Christmas decorations and jewelry. Many people appreciate the efficient and timely delivery service, often noting that items arrive well-packaged and in excellent condition, even for international orders. Reviewers frequently mention the ease of ordering online and the overall excellent service received, making them happy with their purchases and likely to order again. However, some customers experienced issues with delayed orders or items not working as expected, such as a pen that didn't function or a chain that was too long. A few others also felt that the engraving looked scratchy or that the quality of some items, like a necklace, had changed over time.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items as beautifully crafted,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its outstanding speed and... See more

Quality

People report positive experiences with quality, consistently praising the beautiful craftsmanship and... See more

Order

Customers had positive experiences with order, praising the quick processing and dispatch, with some even... See more

Service

Reviewers mention positive feedback about service, consistently describing it as superb, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Christmas ornaments are beautiful. I’ve purchased nearly 40 over the years. They sparkle and I now look forward to dressing the tree. I’ve purchased a few as gifts, many recipients have now start... See more

Rated 5 out of 5 stars

These Christmas decorations are unique. I have not found these items anywhere else. Beautifully crafted and so detailed. Very quick delivery and packed well. We like to get family members a new tree... See more

Rated 5 out of 5 stars

Every year I treat myself to a new Newbridge Silver Christmas decoration and this year totals my 50th piece...people give them ro me as Christmas and birthday gifts. I bought the Aurora Borealis Snow... See more

Rated 5 out of 5 stars

Newbridge silver got a birthday gift to my sister in Ireland quickly and on time and she was over the moon with her beautiful "vintage style" brooch. Thanks once again for such an efficient and perso... See more


Company details

  1. #18 of 21 best companies in Jewelry Store
  2. #27 of 37 best companies in Gift Shop
  3. #8 of 11 best companies in Home Goods Store

Written by the company

Official Newbridge Silverware. Designer and producer of jewellery, homeware and giftware products and it is this unique history of craftsmanship and experience, combined with a contemporary and fresh attitude to design, that puts Newbridge Silverware on the cutting edge of modern living.

Delivery Information

Written by the company

Details
We currently ship to more than 50 countries, with more being added regularly. Please visit our delivery/shipping page for more information.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(24,017)

1,498 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well received in Canada.

Great choice of jewellery & quick delivery. All purchases were gifts for relations in Vancouver, Canada on a visit. All recipients were delighted with their gifts and very interested in the brand, Newbridge Silverware. Im very satisfied, all round.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Incredible customer service

I had the best experience dealing with Alannah who made sure a gift I purchased for my baby niece for her christening arrived on time. Not only did it arrive in record time it was just so beautiful! Will 100% be purchasing from Newbridge again!

23 April 2026
Rated 5 out of 5 stars

5 star gifting !!!

I have ordered from Newbridge on many occasions. The delivery is always so quick . And the packaging is amazing . I always feel so special opening up a box from them . Be it jewellery or homeware

21 April 2026
Rated 5 out of 5 stars

Amazing customer service and beautiful…

Amazing customer service and beautiful products. Great website for checking out before you buy. John Casserly and Alannah in particular, very good communication and customer service. Great delivery service, beautiful packaging.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Being Honest Helpful Constructive is…

Being Honest Helpful Constructive is what’s required in this review. There’s no question of it not being - I have absolutely nothing of concern to say about Newbridge silverware.

Over a few decades now I have bought their jewellery- bracelets, necklaces and some other items. I am now having a ring and earring spate. All great quality and lovely designs. Everything I have bought is genuinely beautiful, well made and is unusual.

I cannot tell you how many complements I’ve had over the years.

It comes to me in England promptly and very well packaged. The Newbridge blue is gorgeous.

They make lovely presents because of the product and presentation. The price is right too.

I feel a million dollars when I unpack my purchases. Even the letter to thank customers that comes in the way of an invoice shows they care and are meticulous in the way they treat their customers. Grateful - and it shows.

Thank you to everyone at Newbridge for the beautiful products - and for caring. You truly have a great business and wonderful products - thank you. Xx

I’ve even travelled to Naas to the shop and that is a delight too with really kind and helpful staff. Thank you to them too. X x

I’m more than happy to write this review.

I must add that I buy three of the silver Christmas tree decorations every year and they are stunning. Have done for quite a number of years. They are well made, great design and presented well in the beautiful blue boxes x

20 April 2026
Rated 5 out of 5 stars

Thoroughly recommend!

I had a issue with Royal Mail delivering my parcel on time for a retirement farewell, when I email for support, they came straight back to me and sent out another parcel on the same day. Super helpful and beautiful products, thank you so much.

17 April 2026
Rated 5 out of 5 stars

Engraved Photo Frame

Absolutely delighted with my purchase a wedding gift with beautiful engraving.Used Newbridge a few times for special occasions . Quality guaranteed. Also status of the delivery was updated throughout to delivery. Delighted with the service.

17 April 2026
Rated 5 out of 5 stars

Duck Decanter

I was pleased to find the Decanter that I wanted at a reasonable price. It was delivered to me in Spain promptly and all in good order. Thank you.

15 April 2026

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