Newbridge Silverware Reviews 

24,016
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,535 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and unique products, highlighting their high quality and craftsmanship, especially for Christmas decorations and jewelry. Many people appreciate the efficient and timely delivery service, often noting that items arrive well-packaged and in excellent condition, even for international orders. Reviewers frequently mention the ease of ordering online and the overall excellent service received, making them happy with their purchases and likely to order again. However, some customers experienced issues with delayed orders or items not working as expected, such as a pen that didn't function or a chain that was too long. A few others also felt that the engraving looked scratchy or that the quality of some items, like a necklace, had changed over time.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items as beautifully crafted,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its outstanding speed and... See more

Quality

People report positive experiences with quality, consistently praising the beautiful craftsmanship and... See more

Order

Customers had positive experiences with order, praising the quick processing and dispatch, with some even... See more

Service

Reviewers mention positive feedback about service, consistently describing it as superb, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Christmas ornaments are beautiful. I’ve purchased nearly 40 over the years. They sparkle and I now look forward to dressing the tree. I’ve purchased a few as gifts, many recipients have now start... See more

Rated 5 out of 5 stars

These Christmas decorations are unique. I have not found these items anywhere else. Beautifully crafted and so detailed. Very quick delivery and packed well. We like to get family members a new tree... See more

Rated 5 out of 5 stars

Every year I treat myself to a new Newbridge Silver Christmas decoration and this year totals my 50th piece...people give them ro me as Christmas and birthday gifts. I bought the Aurora Borealis Snow... See more

Rated 5 out of 5 stars

Newbridge silver got a birthday gift to my sister in Ireland quickly and on time and she was over the moon with her beautiful "vintage style" brooch. Thanks once again for such an efficient and perso... See more


Company details

  1. #18 of 21 best companies in Jewelry Store
  2. #27 of 37 best companies in Gift Shop
  3. #8 of 11 best companies in Home Goods Store

Written by the company

Official Newbridge Silverware. Designer and producer of jewellery, homeware and giftware products and it is this unique history of craftsmanship and experience, combined with a contemporary and fresh attitude to design, that puts Newbridge Silverware on the cutting edge of modern living.

Delivery Information

Written by the company

Details
We currently ship to more than 50 countries, with more being added regularly. Please visit our delivery/shipping page for more information.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(24,016)

1,498 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Site was so easy to use and as I'm an…

Site was so easy to use and as I'm an older person that made a really comfortable experience. The follow up emails regarding delivery were great and An Post were pretty good too with their emails about delivery and tracking. All in all a great experience which I'll use again except of course if I use one of your shops,.

5 May 2026
Rated 5 out of 5 stars

Excellent Customer Service

Hi I purchased from Newbridge recently. I ordered click and collect. In doing so I accidentally chose a shop up the country instead of Cork. Totally my mistake. I rang the shop and without a moments hesitation the lady I spoke to took my address and posted the item to me. Now that'd excellent customer service. Plus the fact that the item I bought is beautiful. Thank you so much.

28 April 2026
Rated 5 out of 5 stars

Urgent order

I needed a picture frame engraved and delivered within 2 days. I spoke to a very helpful and pleasant assistant on the phone and she organised everything for me and the item was delivered on time. Very efficient and very nice and friendly.

28 April 2026
Rated 5 out of 5 stars

Excellent customer support.

My wife received received numerous items for her birthday and she is delighted with all of them. One small issue with a necklace which was dealt with immediately - excellent customer support from Alannah. Highly recommend!

28 April 2026
Rated 5 out of 5 stars

Well received in Canada.

Great choice of jewellery & quick delivery. All purchases were gifts for relations in Vancouver, Canada on a visit. All recipients were delighted with their gifts and very interested in the brand, Newbridge Silverware. Im very satisfied, all round.

1 May 2026
Unprompted review

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