Neville Johnson Reviews 

I had.issues with the balustrade on my staircase and contacted Neville Johnson for suggestions. Roland Baldwin immediately responded and as a result of his visit a solution was found. My staircase renovation was completed today by the lovely fitter John whose work was excellent. The quality of the work from design to fit was superb. Everyone I came into contact with was polite and professional. I am delighted with the result.

So happy with my staircase refurbishment, Phil who came out to give me a price was great, not pushy. The whole experience has been excellent. It's not cheap but it was worth every penny. I'm thrilled to bits with it and would highly recommend.

From start to the installation they were very helpful to all the questions we asked. Nothing was any trouble and was handled fast and efficiently. The installation went very well as we have a narrow and complected staircase that challenged the surveyor and the installers. They went over and beyond to ensure our new staircase was fitted correctly and professionally. I will recommend them to anybody

The quality of the wardrobe Neville Johnson have made me is astonishing. I am delighted with it. Their staff are extremely communicative, the design and install process was seamless. I cannot recommend them enough!

The quality of the fitted units is superb, and the fitter was very careful in the process, not only with the units themselves but also with our property, balcony, and flooring.

My wife and I had multiple units built along one of the walls of our main living space - separated by a fire alcove.
Our first impression was that the units were overpriced - but now the process is complete - the outstanding appearance and quality of the units has tempered this opinion.
The designer visited our house several times and worked closely with my wife to achieve the ultimate design. This was followed by a visit by a surveyor who established that what we wanted would fit the space perfectly.
We had one minor hiccup when the materials arrived and the installer followed soon after - surprising us by stating the install would take four days (we had been advised by NJ that it would take two days)
The installer Dan actually built the majority of the units in situ and we can’t sing his praises highly enough. He was friendly, industrious, professional and skilled to an exceptional degree.
In conclusion, we are absolutely over the moon with the finished product. No project of this size can be flawless, but they didn’t detract from the quality and overall appearance of the end result.
We can highly recommend N J to anyone considering using them.

I had some bedroom units fitted. Neville Johnson are very helpful and professional. They made suggestions to make my idea possible within my budget. They were fitted in 1/2 a day and there was no mess. The fitter was very good and friendly and very tidy. I have had Neville Johnson before so trust them to do a good job.

From Amanda the designer of my staircase & Richard the surveyor my project went so well. Neil the installer of my staircase was very helpful and explained everything I needed to know on the day of installation. I am very pleased with the finished project and would like to thank everyone at Neville Johnson for their help

We had our old staircase replaced by Neville Johnson. The whole process to get a new oak and glass staircase from advise on the process and options, design, survey, drawings and the actual installation was very straightforward. Everyone we met from Neville Johnson was very professional, could offer advice and answer our questions. The installation took four days. The fitter did an excellent job, was very neat and tidy and supportive of our needs so there was very little disruption considering it was such a major refit. We are delighted with the new staircase and can highly recommend Neville Johnson.

Everything was like clockwork. ..from the initial choices and offers ....to the very intricate measurements carried out .....to an adjustment that was requested.....all preparation was flawless ....the day that it was fitted the fitter arrived at 7.30 am ... ready to receive my pieces of made to measure staircase. My fitter worked tirelessly....all day ... And it was around 6.30 pm when it was finished ... only then did I realize that he had a large wrapping around his thumb which had happened in the afternoon....he never mentioned it or asked for a plaster...just carried on ....the finished project is amazing..friends and family cannot believe that it has transformed my hall and stairs making it very attractive.... would recommend them without hesitation.........

Stair renovation completed by Lee Boswell. Very professional guy, knew the job inside and out, easy to get on with. Weather was wet & cold for him cutting outside, and he did a fantastic job. Really pleased with the result. Even brought treats for our two dogs.
French polisher not due till 12th March which is slowing our project up.
Would fully recommend Lee.

Had our stair renovation done by Lee Boswell. Lee is a lovely guy, very professional, polite, approachable and communicative. I would have Lee do all the joinery work in our home, thank you Lee.
The down side is that the stair was completed in 23rd January but the polisher is not coming until 11th March, disappointing scheduling by Neville Johnson.

The design, planning and fit experience were exceptional. I am even happier with the quality and workmanship involved than expected. The design phase was relaxed and the designed listened to my needs and offered options and examples. The fit phase was second to none it terms of quality, time and cleanliness during and after. Overall a very happy customer.

We replaced our 35 year old white staircase with a Neville Johnson light oak one. It’s transformed our hall and is very welcoming.

There was no hard sell and the designer had some great ideas. The surveyor was very thorough and as a result, the staircase fits perfectly.

We decided to clad the ‘string’ (the bit that runs up the side of the staircase with no spindles) as the wooden one would have looked scruffy. It looks great although I was a bit disappointed that it wasn’t made of wood too.

The fitter did a fantastic job despite the horrendous weather.

It wasn’t cheap but the quality makes it well worth the money.

As a stickler for detail, I must say that I couldn’t find fault in our new stairs
Expertly fitted and exceptional quality
Beautiful addition to our home

This is my experience - Despite paying a premium, Neville Johnson displays a level of arrogance that made me feel like as a customer, I was an annoying inconvenience. With the exception of the installer, at every touch point they made us regret we ever chose them. They did not communicate with us when they said they would, they did not deliver when they said they would, they did not even communicate requirements between themselves like suitable and unsuitable installation dates. They ignored us when they were in the wrong so they avoid the conversation rather than being open, honest and apologetic. They sent us a final invoice reminder before a job was even finished. Our requirement was additional furniture extending something installed by a former owner through them so we had no choice. When you have this kind of money to spend choose wisely and a company that treats you with honesty, respect and professionalism.

UPDATE - You will see the note below saying the complaint was being reviewed as a priority. 2 months on - no feedback whatsoever. I think they meant as a "low priority".

The initial visit by the designer was very helpful with ideas to lighten my dark hallway and wood samples to view. The design drawings that followed were very visual and detailed with full explanation of the construction process. The light oak wood that I chose was immaculately finished and finally the fitter was a master craftsman, so precise and careful. I am delighted with the outcome.

High quality finish.

This company markets itself as luxury and top of the line.
Honestly - this could not be further from the truth.
To be fair, the end product looks stunning. However the quality is mediocre (they use chipboard, rather than sturdier wood such as laminated) and I have my doubts as to how well will it hold the test of time. We'll see in a few years.
What was absolutely terrible is the service. Multiple cancellations and delays by the surveyors and the fitters (each time with less than 24 hours notice, and after I already took a day off from work). Poor communication by the back office. The "point person" in their back office bombarding me of email reminders to pay the second (and larger) instalment, when we still did not finalise the project with the designer. A surveyor who repeatedly said we could not make a shelf of a certain depth because they have a standard size, and could not explain why they couldn't make it bespoke (isn't bespoke furniture the whole point of this company?).
Given the not-exactly-cheap price tag, and their marketing as a luxury company providing a luxury product, this is not what you would expect.
My suggestion - don't fall for the very good marketing. Stay away and go for another company.

Still waiting after two weeks for my brochure requested through the post. Ordered through another company now. Will certainly not be wasting my time with this company. Such a shame.