Never Fully Dressed Reviews 

19,937
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and high-quality clothing, highlighting beautiful designs, vibrant colors, and excellent fit across various sizes. Many people appreciate the fast and well-packaged delivery service, noting items arrive quickly. Furthermore, the customer service receives frequent commendation for being friendly, helpful, and responsive, making interactions pleasant and efficient. However, some customers noted occasional issues with product quality, items not matching photos, or sizing inaccuracies. A few also experienced delays in the return and refund process. Additionally, some reviewers mentioned slow customer service responses.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the great quality, unique designs, and... See more

Quality

Customers consistently note positive experiences with quality, praising the great quality, unique clothing,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and efficient... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers expressing satisfaction with quick... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, friendliness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more

Company replied

Rated 4 out of 5 stars

A star taken off solely because the dress took longer to arrive than expected. I bought a wrap dress in a beautiful blue shade. I took my time trying it on. Correct bra, correct shoes etc. Its ruche... See more

Company replied

Rated 4 out of 5 stars

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the... See more

Company replied

Rated 4 out of 5 stars

Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only off... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(19,937)

1,463 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt refund on returns

Prompt refund on returns. I ordered four dresses for an event and kept two - love the vibrant colours. The returns process for the two I didn’t want keep was easy. Will definitely shop here again.

19 June 2026
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Reply from Never Fully Dressed

So great to hear this Kim, glad you found styles you love too ❤️

Rated 5 out of 5 stars

Great unique pieces…

Great unique pieces…. Something a little bit different…thanks NFD xx

19 June 2026
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Reply from Never Fully Dressed

Thank you Lisa for being part of our NFD community ❤️

Rated 5 out of 5 stars

A great find - Never Fully Dressed

I only recently discovered this brand when I was shopping on a trip to Cambridge. I bought an outfit in the boutique I visited. I have since discovered the NFD website. The first dress purchased online from NFD is beautiful. Great quality, fits perfectly. I would recommend anyone who hasn’t tried NFD before, to discover this great brand.

17 June 2026
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Reply from Never Fully Dressed

Ah so glad you found us Emma, welcome to our NFD community ❤️

Rated 5 out of 5 stars

What a find !

Quick delivery, accurate sizing, great fabrics , individual styling couldn't want more thank you !

18 June 2026
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Reply from Never Fully Dressed

So great to hear Suzanne, thank you for taking the time to share your review ❤️

Rated 3 out of 5 stars

The images on the website did not…

The images on the website did not portray the genuine colours on the dress. The dress is MUCH more muted in real life. Also I feel the quality could be better for the price but service is great

18 June 2026
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Reply from Never Fully Dressed

Hi Aimee, thank you for your feedback and kind words, glad to hear you are happy with our service. Sorry to hear the dress didn't work for you, our images are the best representation of our styles which are also shown across video on our socials 🌟

Rated 2 out of 5 stars

Not a great 1st experience

Quick delivery and got 10% off however the skirt was too big. Couldn’t do an exchange because it wasn’t the same price as online. Had to wait nearly 2 weeks for my credit note to re-order it. Had to pay full price as it said my new customer code had been used! Even had to pay another postage cost so the skirt ended up costing me much more than it should have! Not great first experience!

18 June 2026
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Reply from Never Fully Dressed

Hi, thank you for your feedback, sorry to hear this was your experience. I have passed this on and hopefully we can make this smoother for next time 🌟

Rated 5 out of 5 stars

Store in the village is excellent size inclusive

I was at your store in nyc the staff was amazing . I love that they wear the clothes ,so you can see how stuff looks like on .Makes you want to buy what they are wearing . The staff at store were super helpful and accommodating. I love how all the pieces are so bright and the sizing is excellent . Will continue to shop there from now on .Your size inclusivity is beyond compare , fluffy girls have money to spend and we want to look nice and trendy .

18 June 2026
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Reply from Never Fully Dressed

Hi Doris, we love this, thank you for sharing ❤️ I have passed onto our NYC team, they are the best!

Rated 5 out of 5 stars

I would highly recommend any item from…

I would highly recommend any item from NFD amazing quality. So much choice and stunning designs!

Every item I own makes me feel confident and classy!! 🙌🏻😍

18 June 2026
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Reply from Never Fully Dressed

Love love love Dionne, thank you for sharing such a lovely review ❤️

Rated 1 out of 5 stars

Unfortunately you sent the wrong size…

Unfortunately you sent the wrong size plus your sizes are not consistent

17 June 2026
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Reply from Never Fully Dressed

Hi Denise, thank you for your feedback. I can see that you have ordered the same size in the matching set, could you let us know which size was sent incorrectly so that we can resolve this for you. We have a sizing guide available on product listings, hopefully this helps for next time ♡

Rated 5 out of 5 stars

My experience is always great I live in…

My experience is always great I live in jersey still always quick delivery and easy returns if size is wrong .iv been shopping with NFD for a long time now I love there cool sexy vibe colours styles always ahead of the game! With shapes prints etc a really great all round company always exciting can’t wait to go out Saturday evening to wear my latest buys 👌👍😜💜

18 June 2026
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Reply from Never Fully Dressed

Ah this is the best Karen ❤️ thank you for sharing & for being part of our NFD community, we are very lucky

Rated 5 out of 5 stars

NFD clothes are unique and exciting

NFD clothes are unique and exciting. I anticipate new stock like a child looking forward to Christmas! Beautifully made, they are inclusive of all ages and sizes. The dresses, blouses and other coords .ake me feel special when I wear them and get great comments xxx

18 June 2026
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Reply from Never Fully Dressed

Karen, we LOVE this ❤️ What an amazing review, thank you for taking the time to send, I have shared with the wider team too!

Rated 2 out of 5 stars

Awful fit

Awful fit, quality and a price that does not match. Have returned my order but received no confirmation via NFD about the status of my return despite sending the order back nearly a week ago now. Don’t buy if you can avoid it.

17 June 2026
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Reply from Never Fully Dressed

Hi Karen, thank you for taking the time to feedback. Sorry to hear this, as one of our best selling styles we are sorry this didn't work for you.

I can see your refund was issued on the 3rd July with email confirmation sent over, please do let us know if this isn't received 🌟

Rated 2 out of 5 stars

Disappointed to find the matching suit…

Disappointed to find the matching suit of striped shorts and shirt set was a different tone of red colour when received!

17 June 2026
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Reply from Never Fully Dressed

Hi Kirsty, thank you for your feedback, sorry to hear this. We would love to review further if you are ok to share images to love@neverfullydressed.com

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