Never Fully Dressed Reviews 

19,937
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and high-quality clothing, highlighting beautiful designs, vibrant colors, and excellent fit across various sizes. Many people appreciate the fast and well-packaged delivery service, noting items arrive quickly. Furthermore, the customer service receives frequent commendation for being friendly, helpful, and responsive, making interactions pleasant and efficient. However, some customers noted occasional issues with product quality, items not matching photos, or sizing inaccuracies. A few also experienced delays in the return and refund process. Additionally, some reviewers mentioned slow customer service responses.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the great quality, unique designs, and... See more

Quality

Customers consistently note positive experiences with quality, praising the great quality, unique clothing,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and efficient... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers expressing satisfaction with quick... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, friendliness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more

Company replied

Rated 4 out of 5 stars

A star taken off solely because the dress took longer to arrive than expected. I bought a wrap dress in a beautiful blue shade. I took my time trying it on. Correct bra, correct shoes etc. Its ruche... See more

Company replied

Rated 4 out of 5 stars

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the... See more

Company replied

Rated 4 out of 5 stars

Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only off... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(19,937)

1,463 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Much as all my purchases from NFD have…

Much as all my purchases from NFD have been mostly great, today I was so disappointed and angry re my order. Saturday… saw lovely top and skirt, put them in my cart , I had credit with them, but couldn’t find where it was . Fired off an e.mail which wasn’t answered till Sunday, voucher code not sent to me till this morning, went to check out and was met with “ sold out “ note.
What is the point of supplying a cart to shop with if the company can remove said items???
It’s not like it was in the cart for 2 weeks, like it was still in my basket and available at 10am this morning, when I received my voucher code and went to checkout…. Whoosh !! They gave it to someone else.
I loved this company and their clothes, but they won’t get another penny from me.

6 July 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Jayne, sorry to hear this, items in your cart are not reserved until checkout is complete. Hopefully you can find something else you love as you have before ✨

Rated 2 out of 5 stars

The quality was not great

The quality was not great, even the second dress I ordered and I just expected more and was disappointed

17 June 2026
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Reply from Never Fully Dressed

Hi Tasmin, thank you for your feedback and sorry to hear the styles didn't work for you, hoping we can help with future items 🌟

Rated 5 out of 5 stars

Great quality dress

Great quality dress. Great communication and quick processing of order and delivery

22 June 2026
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Reply from Never Fully Dressed

So so great to hear, thank you for taking the time to send a review 🌟

Rated 5 out of 5 stars

This is the second piece I have…

This is the second piece I have purchased and did not disappoint. Great quality and I also got 15 percent off!

22 June 2026
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Reply from Never Fully Dressed

Hi Mary, such a lovely note, glad you love and a little bonus is always great! 🌟

Rated 5 out of 5 stars

Beautiful dress

Beautiful dress, loved the mesh over it as it just comes off if you're too hot leaving you in a fab slip dress.

19 June 2026
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Reply from Never Fully Dressed

Two dresses in one, just what we love! Thank you for taking the time to send a review, so happy you love 🌟

Rated 5 out of 5 stars

My pink Sophie dress arrived…

My pink Sophie dress arrived exceptionally quickly, beautifully packaged and fits perfectly. I love it. Perfect for my son’s wedding in August. I am a size 14 and it fits true to size. I was slightly nervous from ordering from a brand I didn’t know, but I love my dress and the service is brilliant Thankyou

6 July 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Sally, welcome to NFD! So glad you had a great first experience and enjoy wearing your dress to such a special occasion 🌟

Rated 5 out of 5 stars

The leopard print two piece trousers…

The leopard print two piece trousers swimsuit and swim suit are perfect

17 June 2026
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Reply from Never Fully Dressed

How gorgeous, we love those styles together. Thank you for taking the time to send a review, so glad you love 🌟

Rated 5 out of 5 stars

Love their clothes

Love their clothes, the quality and design. Probably one of my favorite brand at the moment.
Most over, the customer care is super reactive and helpful 🫶🏼

6 July 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Julie, such a lovely message to receive, thank you for taking the time to share, we love 🌟

Rated 5 out of 5 stars

Fab clothes

Fab clothes
Love everything I have bought from this store

18 June 2026
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Reply from Never Fully Dressed

Yah Janine, we love this. Thank you for your continued support and sharing your review with us 🌟

Rated 5 out of 5 stars

My dress arrived promptly and without…

My dress arrived promptly and without any drama . The garment is just beautiful , the fabric is soft and drapes well . The dress is true to size and very comfortable to wear . Being 5ft 4 , 62kgs I decided to go a 12 (for bust area) and I’m glad as a perfect fit . I cannot wait to wear my dress at the daughter’s wedding in September .

18 June 2026
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Reply from Never Fully Dressed

We love this, thank you for taking the time to share your review. Perfect dress for such a special occasion 🌟

Rated 2 out of 5 stars

Looks Great, Disappointed with the Craftsmanship

The outfit is very beautiful, and the color is gorgeous. However, I was disappointed with the finishing quality. Some of the stitching on the straps and the pants was already coming undone when it arrived, and the entire outfit was delivered completely wrinkled. At this price, I expected much better quality.

18 June 2026
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Reply from Never Fully Dressed

Hi Anais, thank you for your feedback and kind words. Sorry to see your point regarding the finish. We would be happy to review further if you could send some photos to love@neverfullydressed.com 🌟

Rated 5 out of 5 stars

Trouser and top Co-ord

Lots of beautiful items to choose from on the website. Choose the brown/blue trousers and top for a birthday celebration. Lovely and comfortable was a little expensive but it’s great quality and the top can be worn as a skirt so versatile too.

18 June 2026
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Reply from Never Fully Dressed

Hi Tracey, this is lovely to hear thank you for your review ❤️

Rated 1 out of 5 stars

I wasn’t happy with the material of my…

I wasn’t happy with the material of my item, quite poor standards for the money it cost.

18 June 2026
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Reply from Never Fully Dressed

Hi Genna, sorry to hear you wasn't happy with your item, this is one of our best selling dresses in a mini style ✨ Hopefully something can work for you in the future

Rated 5 out of 5 stars

always prompt and responsive

always prompt and responsive.
gorgeous clothes

20 June 2026
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Reply from Never Fully Dressed

Thank you Jackie, this is great to hear ❤️ thank you for taking the time to share your review

Rated 5 out of 5 stars

Beautiful clothing

Beautiful clothing, fits to size and delivery was very prompt.
Will be buying more from this company.

17 June 2026
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Reply from Never Fully Dressed

Yah! Thank you Julie, so glad to hear and look forward to seeing you again ❤️

Rated 5 out of 5 stars

Love the patterns and the sizing

Love the patterns and the sizing. The designs are flattering with plus sizes. Always feel great in a NFD outfit

18 June 2026
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Reply from Never Fully Dressed

Love this ❤️ thank you for taking the time to send such a lovely review

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, dress fit lovely, really good quality.

17 June 2026
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Reply from Never Fully Dressed

So glad to hear this Sophie ❤️ thank you for taking the time to send a review

Rated 2 out of 5 stars

Customer service was far too slow

The order went missing during the delivery process. At first there was no help. It took around a month for someone to actually help resolve the issue. I appreciate the difficulties with running a small business but the lack of customer service response was a let down.

You only find out how good customer service is when something goes wrong.

When my outfit finally arrived I loved it. But ita making me think twice about ordering again.

19 June 2026
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Reply from Never Fully Dressed

Hi Abbey, thank you for your feedback and so happy to hear you loved your outfit! Shipping issues do happen from time to time, I am unable to see your emails to check on this, I am glad your order made it to you 🌟

Rated 5 out of 5 stars

Brilliant company

Brilliant company, clothes arrive really quickly and beautifully wrapped. I always get compliments in your clothes and feel like I'm wearing something special and niche.

20 June 2026
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Reply from Never Fully Dressed

Love this Kate ❤️ thank you for being part of our NFD community

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