Never Fully Dressed Reviews 

19,929
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,410 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the clothes, highlighting their beautiful designs, unique patterns, and vibrant colors. Many also appreciate the efficient delivery service, noting that orders arrive quickly and are often beautifully packaged. Consumers frequently commend the customer service team for being exceptionally helpful, friendly, and responsive, providing excellent support. However, some customers noted issues with items arriving with defects or not matching expectations from photos. A few also experienced slow customer service responses or delays in receiving refunds and return confirmations, which caused some hesitation for future orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the amazing quality, fantastic designs, and vibrant... See more

Quality

Customers generally express satisfaction with the quality of clothing, praising amazing designs, vibrant... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and efficient... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with quick... See more

Customer service

People report positive experiences with customer service, highlighting the staff as extremely friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more

Company replied

Rated 4 out of 5 stars

A star taken off solely because the dress took longer to arrive than expected. I bought a wrap dress in a beautiful blue shade. I took my time trying it on. Correct bra, correct shoes etc. Its ruche... See more

Company replied

Rated 4 out of 5 stars

Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only off... See more

Company replied

Rated 4 out of 5 stars

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(19,929)

1,455 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very Satisfied!

Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes fit into a smaller medium for bottoms. The size 6 still provided form but avoided the pulling in some areas. I also appreciate that the scarf is attachable/detachable with buttons and keeps everything in place. The only thing that could have been better was adding a zipper. This fabric offers no stretch and taking it off and on can offer some challenges without a zip.

20 June 2026
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Reply from Never Fully Dressed

Hi Alexandra, thank you for taking the time to feedback. So glad this style works for you, noted on the zip addition, we will review this with our fit team 🌟

Rated 1 out of 5 stars

It's disgraceful the company does not…

It's disgraceful the company does not give refunds for YS customers!!!!!!!

23 June 2026
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Reply from Never Fully Dressed

Hi Carla, we offer returns for all shipping destinations including the US. I can see the team have shared the portal link via email, also adding here - https://web.global-e.com/Returns/Portal/mZnS ✨

Rated 5 out of 5 stars

Thank you

Thank you, everything is such a beautiful

20 June 2026
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Reply from Never Fully Dressed

Hi Tamar, thank you so much for your feedback, this is so great to hear ⭐ enjoy wearing NFD

Rated 2 out of 5 stars

Very expensive to order from Ireland

The clothes are lovely however when ordering from Ireland it is very expensive. If you need to return an item it is very very expensive. They recommend you return each item separately at a charge of sterling £10 per item. I would consider all other options before ordering from them in future, it’s not worth it when you aren’t sure the outfit will suit or fit you well.

22 June 2026
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Reply from Never Fully Dressed

Hi Sinead, thank you for your feedback and love for NFD. Sorry to hear what you ordered didn't work for you, hopefully something will in the future. Our returns policy can be found here - https://www.neverfullydressed.com/pages/returns?srsltid=AfmBOor1HaTZ35JWyki5nDpvznqu3tBl7O4nJY-Qqu3D5rGZbhiESsv7

Rated 5 out of 5 stars

Dress

Great choice great clothes

19 June 2026
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Reply from Never Fully Dressed

Definitely a great choice, one of our fave dresses 🌟 thank you for taking the time to feedback

Rated 5 out of 5 stars

Fast international delivery

Fast international delivery. Tracking available to follow package. Happy with the two tops I bought, true to size.

22 June 2026
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Reply from Never Fully Dressed

Hi Gaynor, thank you for your review, we love this 🌟 enjoy your NFD items

Rated 5 out of 5 stars

It was a pleasure dealing with customer…

It was a pleasure dealing with customer service. They were attentive and quick, and they provided a solution to my question.

22 June 2026
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Reply from Never Fully Dressed

Hi Rosa, thank you for taking the time to send a review, this is so great to hear. I have passed this onto the team 🌟

Rated 4 out of 5 stars

A star taken off solely because the…

A star taken off solely because the dress took longer to arrive than expected. I bought a wrap dress in a beautiful blue shade. I took my time trying it on. Correct bra, correct shoes etc. Its ruched around waist and tummy based on how tightly I tie the wrap. I'm size medium. 5ft 2. Im my early 60's with a 34e bust. The dress is very flattering and beautifully made

22 June 2026
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Reply from Never Fully Dressed

Thank you for a lovely review Lorraine and sorry to hear about the delivery delay, hoping this is smoother next time ❤️

Rated 1 out of 5 stars

Much as all my purchases from NFD have…

Much as all my purchases from NFD have been mostly great, today I was so disappointed and angry re my order. Saturday… saw lovely top and skirt, put them in my cart , I had credit with them, but couldn’t find where it was . Fired off an e.mail which wasn’t answered till Sunday, voucher code not sent to me till this morning, went to check out and was met with “ sold out “ note.
What is the point of supplying a cart to shop with if the company can remove said items???
It’s not like it was in the cart for 2 weeks, like it was still in my basket and available at 10am this morning, when I received my voucher code and went to checkout…. Whoosh !! They gave it to someone else.
I loved this company and their clothes, but they won’t get another penny from me.

6 July 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Jayne, sorry to hear this, items in your cart are not reserved until checkout is complete. Hopefully you can find something else you love as you have before ✨

Rated 2 out of 5 stars

The quality was not great

The quality was not great, even the second dress I ordered and I just expected more and was disappointed

17 June 2026
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Reply from Never Fully Dressed

Hi Tasmin, thank you for your feedback and sorry to hear the styles didn't work for you, hoping we can help with future items 🌟

Rated 5 out of 5 stars

Great quality dress

Great quality dress. Great communication and quick processing of order and delivery

22 June 2026
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Reply from Never Fully Dressed

So so great to hear, thank you for taking the time to send a review 🌟

Rated 5 out of 5 stars

This is the second piece I have…

This is the second piece I have purchased and did not disappoint. Great quality and I also got 15 percent off!

22 June 2026
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Reply from Never Fully Dressed

Hi Mary, such a lovely note, glad you love and a little bonus is always great! 🌟

Rated 5 out of 5 stars

Beautiful dress

Beautiful dress, loved the mesh over it as it just comes off if you're too hot leaving you in a fab slip dress.

19 June 2026
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Reply from Never Fully Dressed

Two dresses in one, just what we love! Thank you for taking the time to send a review, so happy you love 🌟

Rated 5 out of 5 stars

My pink Sophie dress arrived…

My pink Sophie dress arrived exceptionally quickly, beautifully packaged and fits perfectly. I love it. Perfect for my son’s wedding in August. I am a size 14 and it fits true to size. I was slightly nervous from ordering from a brand I didn’t know, but I love my dress and the service is brilliant Thankyou

6 July 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Sally, welcome to NFD! So glad you had a great first experience and enjoy wearing your dress to such a special occasion 🌟

Rated 5 out of 5 stars

The leopard print two piece trousers…

The leopard print two piece trousers swimsuit and swim suit are perfect

17 June 2026
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Reply from Never Fully Dressed

How gorgeous, we love those styles together. Thank you for taking the time to send a review, so glad you love 🌟

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