Never Fully Dressed Reviews 

Fast delivery and I really like the dress! Got many compliments wearing it.

Beautiful dress, love the off shoulder style. Highly recommend

Easy to order - love the clothes.

I have been buying Never Fully Dressed this past few years and everyime I wear their clothes someone asks where I got it from so NFD has amassed loads of new customers from me... Their clothing outshine any other clothing brand... Amazing💕... Have just dealt with customer service due to missing item and they have been fantastic replacing my order immediately... Thank U NFD...U R the best *****

If I could give zero stars I would. I ordered 4 items and returned all of them on the same day due to quality. All 4 dresses were sent back in the same package, a week later I only received a refund for 2 dresses as they claimed they only got 2 back.

Given that all 4 were in the same package, I am not sure how that is possible. They ask me for proof of weight which I don't have as it was an in post return.

Then they stop replying to my emails and have opened an investigation before they refund me the reaminder. I can see other customers have experienced the same, partial or delayed refund, something is certainly a bit fishy and now we have to wait and let them hang onto our money whilst they investigate their frankly dodgy warehouse return process.

I ordered the Studded T Shirt in white, it was beautiful. However, the tag on the side (under armpit) made a tiny hole in it. I got in touch with NFD Customer Service, and was given options to either return the item and get a full refund, swap the item, or get a partial discount. I returned the T Shirt and got my refund very quickly. After a week I decided that I will order the studded T Shirt again but in smaller size, as have not found a tee as got out there in terms of style. The new T Shirt had the same problem when it arrived. This time I asked for a partial refund and Customer Service sorted it very quickly once again. Lovely and genuinely willing to help. Thank you.

I am waiting for customer services to respond to me - I’ve been trying all week…
You sent me one incomplete response and I’ve been contacting you ever since to send this dress back before I go away.
I’m really disappointed not to have heard from you. I’ve emailed 3 times now and messaged on you Facebook messenger with no response to date - now I’m trying here.
It’s actually too late for me to return the dress before my holiday now - I just wanted to return it and get my money back …

You have a nice variety of clothes colours and styles, it would be nice to have more matching items

Poor returns and refunds. My return was delivered on the 11th June and still awaiting refund. 2nd time now refunds have been very slow.

I bought a dress and a skirt from Never Fully Dressed online. I received the items several weeks later. The dress wasn't like it shown online and the skirt was a cheap fabric for $170!!
I requested a return and didn't hear anything for 2 weeks back from the company. Only I got a ticket but nobody got back to me. I sent 6 emails!!! with the request taking care of it, like to email me a return label and info. Nothing happen for another 2 weeks. I filled a dispute with my credit card because of the lacking corresponding from Never Fully Dressed. Finally I received the requested label and sent it back June 10. Today I got 3 different responses from different people. One person said that they don't find my request about the return, the other couldn't find my order# and the third sent me after a long time the confirmation about my refund but excluded the taxes!! which I never experienced from any other company. It was not sold so way I have to pay taxes on a item I don't keep and returned. This is the poorest customer service I ever experienced in my life and I never will buy anything from this company. Clothes looks nice but way to overpriced for the material like polyester.

Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only offered 15% refund of the cost of the blouse by way of compensation (which I think was around £100). They didn't have anymore in my size in stock. I thought the offer was very low but as I really like the blouse I accepted. I have done a bit of a fix of the hole myself.

I cannot praise Never Fully Dressed highly enough! After an extremely disappointing experience purchasing one of their dresses through another retailer, I contacted Never Fully Dressed for advice. Although the issue wasn't their fault, their customer service team immediately showed genuine empathy and a real desire to help. A huge thank you to Simay, Emily, and Ruby, who were all absolutely exceptional. Every interaction was warm, professional, knowledgeable and genuinely caring. They answered all my questions, and went above and beyond to ensure I felt valued as a customer. It's rare to experience such personal and attentive customer service these days. Based on the outstanding customer service I received, I decided to order the same dress directly from Never Fully Dressed, along with three additional dresses. The order arrived at my home just two days later, and I was delighted. All four dresses were made from high-quality fabrics, were beautifully wrapped, and securely packaged. The whole experience reflected the care and pride Never Fully Dressed clearly takes in both its products and its customers. Thank you again to Simay, Emily and Ruby for restoring my confidence and for demonstrating exactly how customer service should be done. You are a real credit to Never Fully Dressed, and because of your kindness and professionalism, you have gained a loyal customer. I will certainly be shopping directly with Never Fully Dressed again in the future and would not hesitate to recommend the brand to others. Highly recommended!

Whilst the clothing looks amazing and has stunning designs, I had such a poor experience.
I bought a skirt from there, wore it once and it started to ball and the material just looks ruined after a single use.
I emailed the company advising them and literally got zero assistance or offer to post the item back or have it replaced, they basically said sorry and that’s it!!!!

Had to pay £3.99 per item to return. So it's cost me nearly £8 to try and find a dress, and still be left with no dress.

The fit and fabric on both were also not good.

I've waited such a long time for an occasion to purchase from here. First and last.

Also had no response when asking for help on how to return both at the same time, in the same parcel.

Not great.

The response from NFD obviously shows they didn't even read the review accurately, in that I had to pay 3.99 per dress in the same package.

Very disappointed with the quality of the cardigan I’ve purchased from NFD, I thought for the price i would get high quality cardigan just after two wears it was ruined.
And really bad communication.
Been waiting 10 days now for my refund and still nothing.
Tried emails, call no response from them.

Never fully dressed are at the top of the quality of items and customer service and for a feel good and glamorous look which is hard to beat !! I love watching the style ideas on the videos with Leila and the rest of the team and just make an occasion of it when they are available to watch and get some fantastic tips please do more of these as they are truly inspiring !! The colours in the clothing at never fully dressed are unmatched by any other company !! And colours are so healing and uplifting to wear 😃✔️👌

My return/exchange was complicated, but the customer service team took care to get the issue fixed. I can't wait to wear the dress to a wedding this summer! Lovely garments.

Avoid buying from this company - it has a terrible approach to refunds! Received confirmation of a return that stated a refund would be processed in 7 days. When that period had expired I chased and was told by customer services it would take 10 days and then that it would be another 10 days before I received a refund. I challenged that the website Returns Policy confirms the issue of refunds in 7 days and was told to look at some other comments in their FAQ’s! Pretty shocking that this company thinks its stated terms are not a legal commitment to customers and that its customer service team are allowed to make up new rules!

Customer service people are amazing.
They responded so quickly to my email.
I must say that it’s so refeshing not to have to wait days for an answer - as you do with most companies !
They were polite and answered my query promptly. Excellent

Ordered two dresses and returned them the following day as I didn't like the material. They received them and one week later sent me an email to say they had the return - another week on and still no refund.