Andre and Liam delivered our beautiful new garden furniture last week.. We had superb, attentive service… They were punctual and insisted on unwrapping everything for us, and taking away all the ru... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently purchased some garden furniture and one piece of table frame was scratched a phone call to customer service and James Uphill and a replacement had been ordered and delivery date set. No q... See more
Company replied
Absolutely delighted with our new table and chairs from Neptune! The quality is exceptional and beautifully crafted, sturdy, and exactly what we were hoping for. It’s completely transformed our sp... See more
Company replied
Nicole our kitchen designer, Darren & Jake our installers were incredible. They brought our dream kitchen to life, they formed a key part of the build, assessing progress and ensured every detail was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Frankland Road, Blagrove, SN5 8YG, Swindon, United Kingdom
- 01793 934011
- customerexperience@neptune.com
- www.neptune.com
4.7
Excellent
10K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful trip to Neptune in Edgbaston…
Wonderful trip to Neptune in Edgbaston today, we were made extremely welcome by Karen and her colleagues.
Lovely coffee and then enjoyed a leisurely shop over the three floors.
All merchandise is creatively and beautifully displayed
Well done Edgbaston Neptune, we will be back!
1 April 2026
Unprompted review
Reply from Neptune
Dear Sarah, thank you for your lovely feedback. We're delighted to hear you enjoyed your visit to Edgbaston and felt so warmly welcomed by Karen and the team. It’s wonderful that you were able to take your time exploring the store and enjoy the displays along the way.
We really appreciate your kind words and look forward to seeing you again soon.
All my best,
Amy at Neptune Support Office
Excellent quality and prompt delivery.
So pleased with our new Neptune low chest of drawers.
Excellent quality and just perfect.
Prompt delivery. Jason and Paul couldn't have been more helpful. Thank you.
25 March 2026
Unprompted review
Reply from Neptune
Dear Kirsten, thank you for your lovely feedback. We're so pleased to hear you're happy with your new chest of drawers and that everything arrived smoothly. It’s great to know Jason and Paul were so helpful with your delivery.
All my best,
Amy at Neptune Support Office
Reply from Neptune
Dear Roger, thanks so much for your feedback! We’re glad everything went smoothly and ahead of schedule, we hope you are loving your order.
All my best,
Amy F
Garden table and chairs
Purchased garden table and bench online. Prompt delivery. Andre and Liam were extremely helpful installing the set and cleaning up after.
Now just need some sunshine.
31 March 2026
Unprompted review
Reply from Neptune
Dear Bond, thank you for your lovely feedback! We’re delighted everything went smoothly and that Andre and Liam took great care during the assembly. Wishing you plenty of sunny days to enjoy your new set!
All my best,
Amy F
We are delighted with our new kitchen
We are delighted with our new kitchen, it’s both functional and beautiful, William Morris would approve! All the staff were so professional in the best way, managing the process with attention to detail, using their experience and expertise to install the kitchen as it turns out you needed it, tweaking things as necessary.
There was a hiccup in that our designer left after completing the design but before installation which led to a short gap in communication but this was quickly remedied.
Ian and Phil managed the project and were always available to answer questions and keep us up to date with progress.
Trevor and Anthony did a wonderful job installing everything.
The staff at Neptune Chichester answered questions, sorted the admin and kept us on track.
It’s a long process, and the installation requires the kitchen to be out of action for weeks, but it’s worth it.
Thanks
27 February 2026
Unprompted review
Reply from Neptune
Dear Paul, thank you for taking the time to share such detailed feedback. We’re delighted to hear how pleased you are with your new kitchen and that it’s both practical and beautiful.
It’s especially wonderful to know the team supported you so well throughout the process, from installation through to the finishing touches, and that Ian, Phil, Trevor, Anthony, and the Chichester team kept everything on track for you.
We also appreciate your understanding around the brief communication gap and are glad it was quickly resolved.
All my best,
Amy at Neptune Support Office
Excellent paint
17 February 2026
Reply from Neptune
Dear Kim, thank you for your feedback! We’re so pleased you’re happy with your paint and hope it brings great results to your project.
All my best,
Amy F
Neptune delivery drivers Sean and Josh…
Neptune delivery drivers Sean and Josh were very efficient and personable.
They assembled the furniture and took it upstairs without any problems.
A great delivery team.
31 March 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback. We're so pleased to hear Sean and Josh made the delivery such a smooth and positive experience. It’s great to know everything was handled efficiently and with care.
All my best,
Amy at Neptune Support Office
Beautiful store
Beautiful store. Lovely displays. Quality items. Friendly staff
29 March 2026
Unprompted review
Reply from Neptune
Dear Emma, Thank you for your kind comments. We're delighted you enjoyed the Knutsford store and displays, and that our team made you feel welcome. It’s great to know the quality of our pieces stood out to you.
All my best,
Amy at Neptune Support Office
Excellent Service from Neptune as…
Excellent Service from Neptune as usual. Their ‘white glove’ service is wonderful. Josh and Shane delivered my furniture to the room of my choice and took away all the packaging. The quality of the furniture is excellent too - real heirloom pieces. Thanks Neptune.
23 March 2026
Unprompted review
Reply from Neptune
Dear Emma, thank you for your thoughtful review. We're so pleased to hear you enjoyed our delivery service and that Josh and Shane took great care in setting everything up for you. It’s wonderful to know you’re happy with the quality of your furniture, pieces to be enjoyed for many years to come.
All my best,
Amy at Neptune Support Office
Alfi and Josh friendly and efficient
Alfi and Josh friendly and efficient
31 March 2026
Unprompted review
Reply from Neptune
Dear Dave, thank you for your feedback. We're delighted to hear Alfi and Josh provided such friendly and efficient service, it will mean a lot to them. We really appreciate you taking the time to share your experience.
All my best,
Amy at Neptune Support Office
Always a pleasure
I love this store so much. The staff member I dealt with was very friendly and helpful and the products are such good quality.
28 March 2026
Unprompted review
Reply from Neptune
Dear Sophie, thank you for your kind words. We're so pleased to hear you enjoy visiting the Bath store and that our team made you feel welcome and supported. It’s wonderful to know you value the quality of our products too.
All my best,
Amy at Neptune Support Office
Great service from Alfi and Josh
Great service from Alfi and Josh. Extremely polite and efficient. Took all the packaging away. Delighted with the service
31 March 2026
Unprompted review
Reply from Neptune
Thank you for your kind words! We’re thrilled to hear you had such a positive experience, and we’ll be sure to pass your feedback on to Alfi and Josh. Enjoy your order!
All my best,
Amy F
Very happy
Very happy! Delivery was super fast and Alfi & Josh were a fabulous delivery team😊
31 March 2026
Unprompted review
Reply from Neptune
Dear Tara, thank you for the great feedback! We’re so pleased everything arrived quickly and that Alfi and Josh made a great impression. Enjoy your purchase!
All my best,
Amy F
Thank you Alfi and Josh.
Thank you Alfi and Josh.
As promised rang and text before delivery.
Arrived with my table. Removed shoes & fussed the dogs. Efficiently put the table together & removed all packaging.
***** 5 service
Thank you
31 March 2026
Unprompted review
Reply from Neptune
Dear Sally, thank you for your wonderful feedback. We're delighted to hear Alfi and Josh kept you informed and took such care during your delivery. It’s great to know everything went smoothly and that you were happy with the service from start to finish.
All my best,
Amy at Neptune Support Office
Reply from Neptune
Dear Alison, thank you for your kind words. We’re delighted to hear you enjoyed both the products and the service, it truly means a lot to us. We look forward to serving you again soon.
All my best,
Amy
Indulge and enjoy
Lovely products and a very good price-in the sale. Feels like spring has arrived with a tall vase for one bloom and candles for the long evenings in the garden.
30 March 2026
Reply from Neptune
Dear Erika, thank you for sharing your experience. We're so pleased you found something you love in our sale and that it’s helping bring a touch of spring to your home. Your choices sound perfect for the season!
All my best,
Amy at Neptune Support Office
Reply from Neptune
Dear Neil, thank you for your feedback. We’re pleased to hear you were happy with the quality and your delivery experience. We appreciate your support.
All my best,
Amy F
Isoguard
Isoguard - chalked oak. This is a very good product but the tin is very small making it a very expensive product. I have eight dining chairs to treat. One tin treated 2 and a bit chairs. Setting aside the cost it would be good to be able to purchase a larger tin !
Delivery was speedy but again - expensive.
30 March 2026
Reply from Neptune
Dear Bridget, thank you for taking the time to share your experience. We’re really pleased to hear you’re happy with the Isoguard Oil and that your order arrived quickly. We appreciate your comments regarding the tin size and delivery cost, and we’ll be sure to pass it on to the team for consideration. Thank you again for your support, and we hope to assist you again in the future.
All my best,
Amy
Reply from Neptune
Dear Deborah, thank you for your feedback. We’re glad to hear you were pleased with your purchase and that it arrived promptly. We appreciate your support and hope to serve you again soon.
All my best,
Amy F
Place to go for a special gift
Great atmosphere, was offered coffee. Found what I wanted, got it beautifully wrapped.
28 March 2026
Unprompted review
Reply from Neptune
Dear Martin, thank you for your lovely review. We're delighted you enjoyed the atmosphere and that our team could help you find the perfect gift, and that it was beautifully wrapped. It’s wonderful to hear you felt well looked after during your visit.
All my best,
Amy at Neptune Support Office
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.