Your great array of products that met the criteria we were looking for was impressive. In particular we were very impressed by the knowledgeable professionalism and kindness of your staff. Th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I am delighted with all my products, they are excellent quality, all natural & organic, very good value & last a long time. I have used the blend oils in my diffuser for many years, love all the remed... See more
Company replied
Excellent choice of products, Easy to order, quick delivery, packaged well superb customer service I ordered the Neals Yard / Morris’s &Co hand soap and hand lotion and it exceeded all my expectatio... See more
Company replied
Products are amazing and the staff are alwasy so welcoming and kind without being too intrusive or salesy. Shame they changed the branding as it is so bland now, hopefully they will revert soon to flo... See more
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Company details
Written by the company
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Contact info
United Kingdom
- www.nealsyardremedies.com
4.7
Excellent
4K reviews
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I was helped by a very friendly and…
I was helped by a very friendly and knowledgeable person and have been delighted with the product I bought
18 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that our St Pancras team provided such helpful and knowledgeable assistance, and that you are delighted with your new purchase. Thank you so much for taking the time to share your wonderful feedback!
With best wishes,
NYR
Useful service and friendly.
17 October 2026
Reply from Neal's Yard Remedies
Thank you so much for your kind feedback. We are delighted to hear that you had a positive visit to our Westfield Stratford store.
With best wishes,
NYR
Reply from Neal's Yard Remedies
Thank you so much for your kind feedback. We are absolutely delighted to hear that you found the perfect present with us. Thank you for choosing our products to gift onto others!
With best wishes,
NYR
James was a delight
James was a delight, really understood what I was looking for and helped me choose with knowledge.
17 October 2026
Reply from Neal's Yard Remedies
We are absolutely delighted to hear that you had such a wonderful experience at our Farnham store. It is fantastic to know that you felt truly understood and supported in finding exactly what you were looking for. Thank you so much for sharing your lovely feedback with us.
With best wishes,
NYR
A little disappointed
Lovely genuine company with good perks and good service but the product ‘Petrichor Eau de Parfum’ is nowhere near as evocative as the former ‘Frankincense Pure Essence’. The new perfume is much more dilute and dissipates within minutes rather than hours. The new mix of ingredients also just doesn’t have that same (or similar) seductive element. I am writing this after two weeks of continuous use and no-one has commented about what perfume I’m wearing; previously I would often be asked. So at £75 I will not purchase again.
5 October 2026
Reply from Neal's Yard Remedies
We appreciate you taking the time to share your honest feedback regarding your experience with our new fragrance.
We are pleased that you enjoy our service, but we hear your disappointment regarding the longevity and scent profile of this perfume compared to our previous offering.
We will share your comments with our product development team.
With Best Wishes
NYR
Reply from Neal's Yard Remedies
We are delighted to hear our Victoria Station store team where helpful during your visit. We look forward to welcoming you again soon.
With best wishes,
NYR
Reply from Neal's Yard Remedies
We appreciate your positive feedback and are so happy our Norwich team provided you with a fantastic service. Thank you for sharing your experience.
With best wishes,
NYR
Staff and ambience
17 October 2026
Reply from Neal's Yard Remedies
Thank you for your kind words.
With best wishes,
NYR
Another great tip to the Neals yard shop in Brighton.
It's always great going along to the Neal's yard shop in Brighton, they are always so friendly and helpful
11 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you always enjoy visiting our Brighton store and that our team is so welcoming and supportive. Thank you for sharing your wonderful feedback!
With best wishes,
NYR
Relieved my sore throat-Eucalptus pastilles
Relieved my sore throat. I would buy them again.
20 October 2026
Reply from Neal's Yard Remedies
We are happy to hear that our Eucalyptus Pastilles provided comfort and helped ease your throat discomfort. We appreciate your positive feedback and look forward to serving you again.
With best wishes,
NYR
Natural calming clean &beautiful
Excellent choice of products, Easy to order, quick delivery, packaged well superb customer service
I ordered the Neals Yard / Morris’s &Co hand soap and hand lotion and it exceeded all my expectations. It’s comes in lovely glass bottles with a William Morris design frontage. The hand soap and the lotion leave the skin silky smooth and they smell so good I can’t stop using it.Neals Yard products are always on point with their beautiful items and all with the best of essential oils sourced from the best places around the world no chemicals just skin loving goodness. If you want quality, Neals Yard is the place to go
15 October 2026
Reply from Neal's Yard Remedies
Thank you so much for sharing such a wonderful review.
We are absolutely delighted to hear how much you are enjoying your new hand wash and lotion. It is fantastic to know that the beautiful design, silky texture, and incredible natural scents have exceeded your expectations.
We take great pride in sourcing the finest natural ingredients and essential oils to create products that are truly gentle and loving on your skin. Your kind words about our ordering process and packaging mean a great deal to us.
We hope these beautiful bottles continue to bring a touch of luxury to your daily routine.
With best wishes,
NYR
Reply from Neal's Yard Remedies
Thank you so much for your lovely feedback. We are delighted to hear that you found our Peacemarsh team to be so welcoming and supportive during your visit. We always strive to provide the best possible service and hope to see you again soon.
With best wishes,
NYR
Reply from Neal's Yard Remedies
Thank you so much for your positive feedback!
With best wishes,
NYR
The staff were friendly and helpful
The staff were friendly and helpful. An offer was suggested which I took up.
15 October 2026
Reply from Neal's Yard Remedies
We are glad you delighted to hear that your recent visit to our Norwich store was successful! Thank you for your kind words about our lovely store team.
With best wishes,
NYR
Reply from Neal's Yard Remedies
We are so pleased to hear that you were able to find all of the items you were looking for at our Glasgow store. Thank you so much for your kind words.
With best wishes,
NYR
Reply from Neal's Yard Remedies
We are so pleased to hear that you are happy with the high quality of our items. Thank you so much for taking the time to share your wonderful feedback with us.
With best wishes,
NYR
Reply from Neal's Yard Remedies
Thank you so much for sharing your positive feedback. We are thrilled to hear that you enjoyed our seamless ordering process, excellent service, and prompt arrival of your items. We look forward to serving you again soon.
With best wishes,
NYR
Very pleasant staff and I managed to…
Very pleasant staff and I managed to buy 2 of the remaining 3 jars of body butter so I was very pleased about that. The product is 100% fab.
17 October 2026
Reply from Neal's Yard Remedies
We are so glad to hear that our friendly Westfield White City store team looked after you so well and that you were able to secure your favourite body butter. It is wonderful to know how much you love using this product. Thank you for sharing your lovely feedback with us.
With best wishes,
NYR
An absolute gem of a shop and staff
My experience was absolutely brilliant. The only down sides were that the shop is easy to miss but I caught it only with the smell from the diffuser. Plus the most popular teas were out of stock which is frustrating as I bought something else but don’t quite like it and now it’s just sat there. The person serving was amazing. She had all the knowledge of oils I wanted to buy but sadly the shop was out of stock with diffusers and the only that was there was quite an ugly design I would not have bought . The quality of the products is excellent and the staff member was knowledgeable and fully attentive. I will go back and start buying products when I am in need of them and spend that bit extra for the brand
16 October 2026
Reply from Neal's Yard Remedies
We are glad you enjoyed your experience at our Victoria Station store and we really appreciate you taking the time to share this detailed feedback with us.
It is wonderful to hear that our team provided such attentive and knowledgeable service regarding our essential oils. We are also pleased that the high quality of our products stood out to you.
However, we recognise that missing out on your preferred tea blends and finding our diffuser selection limited during your visit was frustrating.
We look forward to welcoming you back when you are ready to restock.
With best wishes,
NYR
Lovely well in formed staff
Lovely well in formed staff, so polite without being overbearing.
17 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you found our Glasgow team to be so helpful, polite, and respectful of your space during your visit. Thank you so much for sharing your wonderful feedback with us!
With best wishes,
NYR
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