Your great array of products that met the criteria we were looking for was impressive. In particular we were very impressed by the knowledgeable professionalism and kindness of your staff. Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am delighted with all my products, they are excellent quality, all natural & organic, very good value & last a long time. I have used the blend oils in my diffuser for many years, love all the remed... See more
Company replied
Excellent choice of products, Easy to order, quick delivery, packaged well superb customer service I ordered the Neals Yard / Morris’s &Co hand soap and hand lotion and it exceeded all my expectatio... See more
Company replied
Products are amazing and the staff are alwasy so welcoming and kind without being too intrusive or salesy. Shame they changed the branding as it is so bland now, hopefully they will revert soon to flo... See more
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Company details
Written by the company
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Contact info
United Kingdom
- www.nealsyardremedies.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I thought I bought a organic product …
I thought I bought a organic product but it is contain xanthan gum. I will not touch this product again. Be careful when you buy so call organic and Natural. Better product out on the market not worth over £70 this order .I will appreciate to have a refund for the misleading the market product. Shame I is not a option to upload the pictures with the ingredients in this site.
13 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Perfect product I would appreciate a…
Perfect product I would appreciate a light smell of flowers or something nice
16 October 2026
Reply from Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that you found the product perfect, and we truly appreciate your lovely suggestion regarding a gentle floral scent.
With best wishes,
NYR
Reply from Neal's Yard Remedies
We are so pleased to hear you had such a positive experience with our friendly and helpful St Albans store team. Thank you for sharing your wonderful feedback!
With best wishes,
NYR
Lovely City Centre Escape!
Lovely, welcoming & knowledgeable team, always enjoy going into the store! All of the products smell amazing!
14 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you always enjoy your visits to our Glasgow store and find our team so welcoming and knowledgeable. It is wonderful to know that you love the amazing scents of our products. Thank you for taking the time to share your lovely feedback!
With best wishes,
NYR
Helpful staff and a pleasant at…
Helpful staff and a pleasant at atmosphere in the shop.
15 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you enjoyed your visit to our Cambridge store and found our team to be so supportive. Thank you for taking the time to share your feedback with us!
With best wishes,
NYR
Reply from Neal's Yard Remedies
Thank you for sharing your wonderful feedback!
With best wishes,
NYR
Sensitive face cream & shower gel
Haven’t tried the products yet as it took a week for the delivery. Terrible delivery service & no notification of the delivery date or time.
21 October 2026
Reply from Neal's Yard Remedies
Thank you for your feedback.
We are sorry our shipping took a week without any tracking updates. We are addressing this with our courier to improve our notifications. However, the tracking does indicate that the parcel was delivered and so we will reach out to you directly so that we can fully resolve this for you
With Best Wishes
NYR
I love Neal's Yard and
I love Neal's Yard and, despite there being a small issue with my order, they rectified it immediately. Excellent products and Customer Service.
Thankyou
15 October 2026
Reply from Neal's Yard Remedies
We're so pleased to hear how much you love our products. While we're sorry there was a hiccup with your order, we're delighted our team was able to resolve it for you so quickly. Thank you for your wonderful feedback about our customer care team.
With best wishes,
NYR
Reply from Neal's Yard Remedies
Thank you for your feedback. We can see that you have also contacted our customer care team who have responded to your enquiry directly.
With best wishes,
NYR
Always great products
Always great products and prompt delivery.
Not sure how much longer I can afford them now the prices are so high. Can't get the Frankincense serum any more sadly
15 October 2026
Reply from Neal's Yard Remedies
We are glad you enjoyed our prompt delivery and quality. We hear your concerns regarding our updated pricing and the unavailability of your favourite product. Thank you very much for your feedback.
With best wishes,
NYR
Quality product and well packaged.
15 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you are happy with the quality of our items and that they arrived safely packaged. Thank you for your wonderful feedback.
With best wishes,
NYR
Grate service and products
15 October 2026
Reply from Neal's Yard Remedies
Thank you for your positive feedback!
With best wishes,
NYR
So easy to order !
So easy to order !! And my order arrived so quickly - very impressed !! You were kept in contact all the way to delivery !!
Very pleased with my Wild Rose Beauty Balm !! 😍 Thank you !!
15 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you had such a seamless ordering experience and that your delivery arrived so quickly. It is wonderful to know you were kept well-informed throughout the process and that you are absolutely delighted with your new Wild Rosehip Beauty Balm. Thank you for sharing your lovely feedback!
With best wishes,
NYR
I just love Your Beauty Balm
I just love Your Beauty Balm - it's the only thing I use on my face! People constantly tell me how great my skin looks- I'm 63 and I've been using this product about 10 years.
15 October 2026
Reply from Neal's Yard Remedies
We are so thrilled to hear that our beauty balm has been your go-to skincare favourite for a decade! It is wonderful to know that you receive so many lovely compliments on your glowing complexion. Thank you for sharing your incredible loyalty and kind feedback with us.
With best wishes,
NYR
Excellent, friendly and efficient staff.
I have always found Neal's Yard extremely helpful. When Evri failed to deliver our order, we contacted Neal's Yard Remedies. We were assisted by Daisy Weir, who tried to follow the Evri tracking, and confirmed it was very disorganized. She was very understanding and immediately cancelled the delivery. She then proceeded to re-assign a replacement order through a different carrier, which arrived smoothly and quickly.
15 October 2026
Reply from Neal's Yard Remedies
We are glad you are pleased with your experience with our customer care team during this delivery issue.
We appreciate you taking the time to share this positive feedback about how we resolved the problem. It is wonderful to hear that our team member was able to assist you so effectively.
We always aim to provide helpful and understanding service, and we are happy we could make things right for you. Thank you for your support.
With best wishes,
NYR
Delivered quickly,all products just as…
Delivered quickly,all products just as expected.Good quality, just right for Christmas presents.
15 October 2026
Reply from Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that your order arrived quickly and that the items met your expectations. It is fantastic to know they will make perfect Christmas gifts, and we hope the recipients enjoy them.
With best wishes,
NYR
I always shop at your shop because of…
I always shop at your shop because of the quality of the prduce for my feet.
I was a bit disappointed in the fact that Comfrey and Mellow has been discontinued.
15 October 2026
Reply from Neal's Yard Remedies
We appreciate your loyal support and are so pleased to hear that you loved the quality of our foot care range. We are very sorry for any disappointment caused by the discontinuation of the Comfrey and Mellow product, and we hope we can help you find a new favourite alternative soon.
With best wishes,
NYR
All 3 staff were welcoming and Mike was…
All 3 staff were welcoming and Mike was very help and patient, explaining what was good to help me sleep.
Even solved a mystery why I was not sleeping properly, at night. I only ever sleep peacefully when I am on holiday. But at home until recently, I would have a hot milky drink made of dark cocoa with cinnamon, ginger and 1 capsule of magnesium. I didn't realise cacao and cocoa have some caffeine, enough to keep me wide awake.
On Mike's suggestion I stopped the cocoa drink and started drinking Dried Lime Flowers instead, using Mandarin essential oil. I very rarely drink coffee, sometimes when I go out, never at home. So that night was the first night I slept peacefully in a long time. The next night was good too. So much better than before the relaxing Neal's Yard remedies.
However, I did not find the Women's Balance Shower Oil helpful. I did not realise it was an oil and made the bottom of the bath rather slippery, luckily I have some grab rails. So I am using it as a hand wash for safety.
I love going to Neals Yard, everyone is so nice and the place smells gorgeous as you go in. The products are lovely and very potent.
Both my parents loved going for different treatments when they were available. Helped to make them live to a good age. Thank you to everyone for a delightful visit that was merely meant as a quick pop-in.😊💕
14 October 2026
Reply from Neal's Yard Remedies
We are so glad you enjoyed your experience with our welcoming team and found a wonderful solution to your sleep difficulties. It is incredibly rewarding to know that our staff could help uncover the reason behind your restless nights and suggest a soothing alternative that has successfully brought you peaceful rest. We appreciate you sharing this lovely breakthrough, and we are also touched to hear about your family's long-standing connection to our treatments over the years.
With Best Wishes
NYR
Regarding the shower oil, we appreciate your feedback about the slippery surface it can create. Your safety is our utmost priority, and we are very glad to hear you have grab rails in place and have found a creative, safe way to repurpose the product as a hand wash instead. We will share your comments with our product development team to ensure we continue to improve our usage guidance. Thank you for taking the time to share your thoughtful journey with us, and we look forward to welcoming you back for another delightful, fragrant visit very soon.
Member of staff very kind and…
Member of staff very kind and helpful.made me feel welcome
15 October 2026
Reply from Neal's Yard Remedies
Thank you for the great feedback!
Best Wishes NYR
Reply from Neal's Yard Remedies
Thank you for taking the time to leave a review
Best Wishes
NYR
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