Nationwide Reviews 

Seen straight away greeted with a smile impressed with the security questions my new card updated quickly

I applied for a Nationwide credit card with a £1,000 limit and was declined, even though the branch manager helped me complete the application. I then applied - using the same ratings/information etc - to Barlaycard and was offered a credit card with a £4,000 limit. I have been a ''valued'' Nationwide customer for years, I had not had any involvement prior with Barclaycard or Barclays. Odd.

When so many companies have closed their branches, it's great that Nationwide still has contact with customers....long may it last.

Helpful staff, it's good to be able to have a face to face meeting.

The whole transaction went on smoothly and professionaly

Despite numerus phone calls and promises my81 year old brother in law has been waiting 8 weeks for his bank card. Every week he has had to rely on family to feed him. It is totally unacceptable. He was offered €25 compensation but has no card to get it ! Totally frustrated and angry is an understatement.

Aweful prehistoric bank (building Society) Who in this day and age customers have to shout personal details down a phone to pass DPA. This should all be done securly and not done via voice! Imagine if you had an emergancy with your account and in a busy place you had to start saying all your banking details out loud! The phone system is full of AI robot menu options. This is a dated bank in an old school IT world. Shame on you!

I couldn't fault the service that Jacob offered. What a pleasant change from some of your competitors,!!

The staff in the peterborough branch were very helpful and the service was very quick.

Was very easy to open a savings account and the person was very helpful and did everything want to do on a Saturday morning

Able to speak to a person great service and friendly
Fantastic Customer Service, very informative.

More counter staff, more privacy.
If staff are learning on the job so to speak, they should have a mentor alongside to save keep asking others who ar serving customers.
Also more smiley faces wouldn’t go amiss.
Also generally I am glad of the fair share bonus £100 but having been with with Nationwide for years, I don’t agree with newer people getting the same amount.

Friendly helpful staff - Ben

The experience was satisfactory, but should have been unnecessary , I think, the lady I spoke to was helpful and resolved and explained the issue satisfactorily. However as with all AI, your AI is a pain in the backside. otherwise I am happy banking with you.

The staff in the Branch have worked there for a few years now & are Very friendly and are Really knowledgeable about their services and give unbiased advice. If you need to speak to them about something private that isn't a problem either. Brilliant customer service

The staff at West street, Brighton were excellent, very knowledgeable and helpful, without them I couldn’t have completed a business transaction, my current account is with NatWest but I think I must switch accounts now.

Good customer service and Nationwide offered good banking choices for students.

Please note this was a TELEPHONE CALL not a visit to the branch

Staff always pleasant and very helpful2