Nationwide Reviews 

Easy access, super friendly staff.

Swindon Nationwide branch is the best,good home environment, tea cofee,friendly old same staff been there for over 20 years

I spoke to Craig over the phone in the branch to request the amount of cash I wanted.
When I arrived at the branch I was served by Nicki who was friendly and was very helpful.
I have had my current account with Barclays for over 50 years but will be transferring my account to Nationwide in the very near future thanks to the staff at Orpington branch.

I had to contact Nationwide for the second time to follow a request to remove a charge for a mortgage that had been redeemed. I spoke with Shaheeda (P5511017). She was helpful, professional and knowledgeable. I have experienced perhaps one of the most superior customer experiences when dealing with a financial institution in quite a few years. Thank you Shaheeda and Nationwide.

Invaluable to have a local branch to walk in and ask a person about how to do things like manage our accounts, etc. It is extremely useful and being seen quickly without an appointment is great. Good service and reliable reputation. Hope it continues.

The wait was too long. The process took too long.
Staff very helpful and informative. I process cumbersome but I appreciate the care taken over security.

Visited Basildon branch yesterday, very grateful to April who assisted me. Such a nice friendly person. Humans should never be replaced by machines or robots.

A good service

Very helpful staff. Sorted out my ISA renewal with efficiency

Face to face contact with friendly and helpful staff. They dealt with us quickly and efficiently. We know them all by name and feel they deal with any queries we may ever have .

Frenley and helpful explained every thing to me.

One of the increasingly few financial institutions who employs people with more braincells than nostril's - they're a delight to deal with & have never had any problems with them. Granted, I have very little contact with any employee there, as I do everything via my App and only walk into a branch when my Grandmother sends me a cheque a few times a year, but the App works flawlessly and the few times I go into a branch there are never any hiccups.

Clearly they all know their stuff, plus they have the sense not to outsource their call centres to some third-world country 12,000 miles away & whose employee's can only say the lines "I apologise for the inconvenience caused" or "We'll pass your feedback to the relevant department" 50,000 times a day. You talk to someone and you actually get a response in non-broken English.

Refreshing, easy, seamless and straightforward. One of the very few institutions I would not be ashamed to work for.

Terrible online banking experience - repeatedly failing to verify my identity, spent almost an hour on chat only to be told I need to phone them up!

The worst bank in terms of customer service I have ever dealt with. I asked for an account to be switched from the flexplus account, which costs £18 a month, to the flexdirect, which is £2 a month. I have evidence of this as it was via the chat function in the app. I've asked for a refund as was wrongfully charged, but Nationwide are trying to say this is not their issue, despite me asking for it to be changed. The chat function available to customers is not instant, very slow, and poor communication with overseas agents. I ended up having to call themWhen I explained the complaint, they spoke over me, were sighing when I explained what had happened. I had to contiuously close and re-open the app on the phone. The fact I have evidence of the conversation of me asking to change the account and they still argued that they wouldn't refund me feels like a scam. I have raised a complaint, and will take this further if needed.

Your useless app wouldn't let me print a current mortgage statement app, neither would your employee at the branch. Gave me a phone number to talk to an automated service which did not provide solution either.

A real Bank.Great face to face experience.

Went with my son who lives in Prague, helpful staff re his business and mine, but less accessibility to Bangor branch from train or bus station than the Belfast branch, the Bangor one involves crossing at a difficult junction. I've complained to our council, but nothing gets changed. Thanks, Norah

Good branch in Strood. Ladies are always helpful. Busy, so sometimes a queue

A bit frustrating that at branch, seemingly simple problems can’t be resolved without asking one to use their banking app - on which it wasn’t obvious for me to get a new debit card and in frustration, I had to call on number given on my debit card. All took time.