Nationwide Reviews 

9,226
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 1,560 reviews, most reviewers were unhappy with their experience overall. Many consumers report issues with accessing support, finding it nearly impossible to speak with a person, and experiencing delays on chat systems. Reviewers often mentioned frustrations concerning banking processes, such as payment discrepancies and difficulty managing accounts. Conversely, a small portion of people felt that staff at specific locations provided excellent assistance, being professional and empathetic when helping with issues. Another minority view expressed satisfaction with receiving rewards, like the fairer share payment, while others felt certain aspects were archaic or unfair.

What people talk about most

Customer service

Users describe negative interactions with customer_service, noting long wait times and unhelpful automated... See more

Staff

Customers had ambiguous experiences with staff, highlighting both exceptional support and frustrating... See more

Payment

People report negative experiences with payment, highlighting significant frustration when trying to access... See more

Service

Reviewers highlight ambiguous aspects of service, showing a stark division in customer feedback. Many... See more

Customer communications

Clients share negative opinions on contact, experiencing great difficulty reaching support. Reviewers report... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Failed to send my virtually housebound 90 year old mother a new chequebook. Completely obstructive when we tried to resolve it. Much more detail but looking at the number of poor reviews here and the... See more

Company replied

Rated 1 out of 5 stars

First time using their website today. I am trying to find out if my account is a sole or joint account. Does not state it anywhere. My Partner's name appears on statements but not anywhere else... See more

Company replied

Rated 1 out of 5 stars

Had an expired card last month with Nationwide and was never sent a new one despite using my card regularly. So here's my experience trying to chase for a new one > - Customer service on chat... See more

Company replied

Rated 1 out of 5 stars

Used the wedsite chat with AI then with a member of staff. The question was "Do you charge for me to use my credit card to buy gift vouchers from Vivup?" - closed question, 'yes' or 'no'. The answer... See more

Company replied


Company details

  1. Building Society
  2. Financial Institution

Written by the company

Nationwide is the world's largest building society with around 15 million members. It's one of the largest savings providers, a top-three provider of mortgages in the UK & a major provider of current accounts, credit cards, ISAs & personal loans.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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2.6

All reviews

(9,226)

1,846 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A banking service designed to help you the customer

Fantastic service. Applied for a switch from Santander. Offered a Flex account, credit card and a savings account. Local High St branches, staffed by courteous knowledgable individuals and I've never waited longer than a couple of minutes when ringing a branch. Try doing that with Santander!!
Best move for me in a long time, go for it.

27 July 2026
Unprompted review
Nationwide logo

Reply from Nationwide

Thank you your sharing this with us, Steve, it's great to read!

Rated 4 out of 5 stars

Very knowledgable staff on branch

Very knowledgable staff on branch, just not much privacy as all enquiries dealt with by two adjacent counter staff, dealing with a long queue of people.

21 August 2026
Unprompted review
Nationwide logo

Reply from Nationwide

Thank you for sharing, Rob.

Rated 5 out of 5 stars

Absolutely Fantastic building Society

Absolutely Fantastic building Society. With the Best Staff, First Class in everything. I would not move from Nationwide if you paid me as I like to see and talk to the people who look after our money and you can build a relationship with them. Which is Brilliant ⭐️⭐️⭐️⭐️⭐️⭐️⭐️25 out of 10

24 August 2026
Unprompted review
Nationwide logo

Reply from Nationwide

This is lovely to read Jimmy, thanks so much for sharing :)

Rated 5 out of 5 stars

A good company.

It is so very nice to be able to go into a branch and speak to advisor. Thankyou Nationwide for keeping branches open.

21 August 2026
Unprompted review
Nationwide logo

Reply from Nationwide

Thank you for your review, Rosemary!

Rated 3 out of 5 stars

Wait time unacceptable because there…

Wait time unacceptable because there weren’t enough staff on the counters

21 August 2026
Unprompted review
Nationwide logo

Reply from Nationwide

Hi Sheila, if you'd like to raise feedback about this, you can find more information on how to do so here: https://www.nationwide.co.uk/contact-us/general-feedback/.

Rated 5 out of 5 stars

I got seen straightaway

I got seen straightaway I was next in the Que. The staff was helpful getting my issues resolved. I am very pleased with the all round service I received on the day.

22 August 2026
Unprompted review
Nationwide logo

Reply from Nationwide

Thank you for sharing, Januario!

Rated 5 out of 5 stars

Good Customer Service Staff.

Had To Report Scam on my
Credit Card. This Was Dealt
With Very Quickly By Their
Fraud Department and Thankfully Did not Lose any
Money. Keith Butler West Sussex.

19 August 2026
Unprompted review
Nationwide logo

Reply from Nationwide

Thank you for sharing Keith, we're pleased to hear this was resolved swiftly for you!

Rated 5 out of 5 stars

Banked with nationwide for over 20…

Banked with nationwide for over 20 years. I’ve never had an issue of any kind and would never consider moving banks. The staff at my local branch (Ramsgate) are top notch as well and helped my greatly with a recent experience. 10/10

24 August 2026
Unprompted review
Nationwide logo

Reply from Nationwide

This is great to read Dan, thank you so much for sharing!

Rated 5 out of 5 stars

Always had a very positive experience…

Always had a very positive experience with Nationwide. I feel they take care and listen to their customers. I have been with them for years and have no intention of changing that. I use the app for online banking, which is super convenient, but also love that they are keeping branches in our towns in case I need that human interaction. Well done, Nationwide BS

21 August 2026
Unprompted review
Nationwide logo

Reply from Nationwide

Thank you for taking the time to leave such a lovely review Justine!

Rated 5 out of 5 stars

People not robots

I still believe in using cash and want a person to serve me instead of AI or machines.
This keeps people in work and why Nationwide is now a top bank.

21 August 2026
Unprompted review
Nationwide logo

Reply from Nationwide

Thank you for sharing Julie :)

Rated 1 out of 5 stars

Exactly what I would expect from…

Exactly what I would expect from Nationwide

20 August 2026
Unprompted review
Nationwide logo

Reply from Nationwide

Hi Peter, if you'd like to provide feedback in order for us to improve your experience, you can find more information on how to do so here: https://www.nationwide.co.uk/contact-us/general-feedback/.

Rated 1 out of 5 stars

Promised me 175 for switching account…

Promised me 175 for switching account its absulutly lies and just to get you open an account with them

24 August 2026
Unprompted review
Nationwide logo

Reply from Nationwide

Hi Kurtis, you can find more information on the criteria involved for the switching incentive here on our website: https://www.nationwide.co.uk/current-accounts/switch/.

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