Failed to send my virtually housebound 90 year old mother a new chequebook. Completely obstructive when we tried to resolve it. Much more detail but looking at the number of poor reviews here and the... See more
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Nationwide is the world's largest building society with around 15 million members. It's one of the largest savings providers, a top-three provider of mortgages in the UK & a major provider of current accounts, credit cards, ISAs & personal loans.
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 24 hours
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Fantastic service. Applied for a switch from Santander. Offered a Flex account, credit card and a savings account. Local High St branches, staffed by courteous knowledgable individuals and I've never waited longer than a couple of minutes when ringing a branch. Try doing that with Santander!!
Best move for me in a long time, go for it.

Reply from Nationwide
Very knowledgable staff on branch, just not much privacy as all enquiries dealt with by two adjacent counter staff, dealing with a long queue of people.

Reply from Nationwide
Nationwide good place to have your banking needs

Reply from Nationwide
I am disabled and they are very helpful and mindful of a disabled person's needs

Reply from Nationwide
Absolutely Fantastic building Society. With the Best Staff, First Class in everything. I would not move from Nationwide if you paid me as I like to see and talk to the people who look after our money and you can build a relationship with them. Which is Brilliant ⭐️⭐️⭐️⭐️⭐️⭐️⭐️25 out of 10

Reply from Nationwide

Reply from Nationwide
It is so very nice to be able to go into a branch and speak to advisor. Thankyou Nationwide for keeping branches open.

Reply from Nationwide
Wait time unacceptable because there weren’t enough staff on the counters

Reply from Nationwide
I got seen straightaway I was next in the Que. The staff was helpful getting my issues resolved. I am very pleased with the all round service I received on the day.

Reply from Nationwide

Reply from Nationwide
Had To Report Scam on my
Credit Card. This Was Dealt
With Very Quickly By Their
Fraud Department and Thankfully Did not Lose any
Money. Keith Butler West Sussex.

Reply from Nationwide
Banked with nationwide for over 20 years. I’ve never had an issue of any kind and would never consider moving banks. The staff at my local branch (Ramsgate) are top notch as well and helped my greatly with a recent experience. 10/10

Reply from Nationwide
Always had a very positive experience with Nationwide. I feel they take care and listen to their customers. I have been with them for years and have no intention of changing that. I use the app for online banking, which is super convenient, but also love that they are keeping branches in our towns in case I need that human interaction. Well done, Nationwide BS

Reply from Nationwide
I still believe in using cash and want a person to serve me instead of AI or machines.
This keeps people in work and why Nationwide is now a top bank.

Reply from Nationwide
Exactly what I would expect from Nationwide

Reply from Nationwide
I’ve been a lifelong member of Nationwide & its predecessors
They’ve always given me excellent service

Reply from Nationwide
Since I moved to Nationwide if ever I have had a query or issue there is always a real living person I can speak too

Reply from Nationwide
Promised me 175 for switching account its absulutly lies and just to get you open an account with them

Reply from Nationwide
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