Myprotein Reviews 

428
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that the protein powders taste great and the fitness clothing is exceptionally comfortable to wear daily. People also highlight that the online webshop is clear and easy to navigate, making placing new orders quick, straightforward, and entirely hassle-free for everyone. However, some customers also noted frustrating issues with delivery delays, unhelpful tracking information, and occasionally problematic shipping services during peak times. A few reviewers additionally experienced severe problems with lost packages, missing items, or inaccurate delivery addresses that caused significant inconvenience upon arrival.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the excellent quality and good prices of supplements... See more

Quality

People report positive experiences with quality, highlighting excellent supplements, proteins, and durable... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting mixed experiences with shipping and... See more

Order

Reviewers express mixed feelings regarding their order experiences. On one hand, many customers praise the... See more

User experience

Clients share ambiguous opinions on user experience, reflecting varied navigation feedback. Many consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product and flavour: Impact whey protein natural flavours are good for my taste, not too sweet. Pricy, but in sale weeks its ok. Search function could be better, but purchase and delivery... See more

Company replied

Rated 4 out of 5 stars

As a lacto-vegetarian, it would be good to see what I can safely buy. It took a long time to figure out which of the ingredients were suitable for me.

Company replied

Rated 5 out of 5 stars

Fast delivery. Good price to quality ratio. I have bought the same product earlier as well, it has lasted 2 years. So good quality for an average fitness person. Maybe not good for professionals.

Company replied

Rated 5 out of 5 stars

Myprotein sells excellent quality protein products with good taste and high protein level. I am very satisfied with fast shipping - although on MyDays it can be a bit slower than usual.

Company replied


Company details


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4.1

Great

TrustScore 4 out of 5

428 reviews

5-star
4-star
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1-star

Asks customers to review

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4.1

All reviews

(428)

274 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The parcel box search funcion is very…

The parcel box search funcion is very problematic. It cannot find my location and evennif I find my town, there is several option for the same city and it is not the same location. I can only find a couple of boxes.

16 February 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Natalia

Rated 1 out of 5 stars

The site wants to save your card…

The site wants to save your card details without asking your permission or even notyfing you. I only found out by accident trying to pay with disposable revolut and it declined the payment as myprotein wanted ro save my card details and revolut disposable is not sufficient for that. I paid as guest, I did not regisiter and have an account, so it is even more appauling.

16 February 2026
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Reply from Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

I always order my workout clothes from…

I always order my workout clothes from here. Quality is insane good.

15 February 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 3 out of 5 stars

Overall it was okay

Overall it was okay, but unfortunately I could not find my favourite product the Choc nut butter.

14 February 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Natalia

Rated 4 out of 5 stars

The goods are excellent

The goods are excellent. The customer service, problem solving good.

14 February 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Natalia

Rated 5 out of 5 stars

I like the coupon!

14 February 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

wide variety of products

There's a lot of products and I found easily the ones that I needed.

13 February 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

My package was lost by courier but…

My package was lost by courier but customer service colleagues Shanshan arrange fast and efficient. Great job.

25 September 2025
Unprompted review
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 5 out of 5 stars

Product with an issue, defect

I received a product that, unfortunately, arrived with a defect. I reached out to customer service, and they responded very quickly, expressing sincere apologies and immediately arranging for a replacement item without any issues. Kate, the representative who assisted me throughout the process, was exceptionally polite, kind, and helpful. Her professionalism and attentiveness made the whole experience smooth and pleasant. This is the kind of customer service every company should strive for. I'm truly satisfied and have not been disappointed with MP.

13 May 2025
Unprompted review
Myprotein logo

Reply from Myprotein

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Rated 5 out of 5 stars

company sent another shaker free of charge

One of the two shakers purchased was malfunctioning during use, the rubber came out in the closing part. I sent a picture of the product defect and describe the problem.
The company sent another shaker free of charge.
Correct quick solution thank you!

4 January 2023
Unprompted review
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Best costumer service

Best costumer service, excellent quality of goods, quick reply and help always

11 August 2022
Unprompted review
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,

Charlotte

Rated 1 out of 5 stars

I am very upset

I am very upset. I bought a Muscle Roller (Bordázott SMR henger) 2 years ago and it is broken now. I used it properly and I am 75 kg so there is no reason to be broken. Also, I said okay, I will be order again but I would like to share my bad experience about that product. I shared a feedback on the product page with my negative experience but the moderator of the webshop did not approve because of the overall rating. I am really upset about it… so I wont order from myprotein again because they rejected my comment on a bad quality product.

Again: my main problem is that you rejected my negative review so others won't know that "Bordázott SMR henger" is not a quality product.

My order number is: 240901967

10 July 2022
Unprompted review
Myprotein logo

Reply from Myprotein

Hello Elemer,

Thank you for sharing your experience. I am sorry to hear about this, due to GDPR rules we are not able to share information about your order, this is to protect your privacy.

We take all measures to avoid these situations from happening and we will be happy to help you further with your query if you contact us through your online account or our social platforms.

Kind regards,

Anastasija

Myprotein Customer Service Team.

Rated 5 out of 5 stars

Great customer service

Great customer service, great protein!

26 April 2022
Unprompted review
Myprotein logo

Reply from Myprotein

Hello

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Quick shipping,great customer…

Quick shipping,great customer service,good quaility for a really low price.Highly recommend it!

17 April 2022
Unprompted review
Myprotein logo

Reply from Myprotein

Hello

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

BadCat

The order was good, nothing problematic happened.

5 April 2021
Myprotein logo

Reply from Myprotein

Hi,

Cheers for leaving your 5* review!

This is what I love to hear regarding your buying experience.

Have a good day,
Feedback team

Rated 5 out of 5 stars

Fast delivery, reasonable prices

The website is easy to use. Reasonable prices for good quality.

31 March 2021
Myprotein logo

Reply from Myprotein

Hi,

Cheers for leaving your 5* review!

This is what I love to hear regarding your buying experience.

Have a good day,
Feedback team

Rated 5 out of 5 stars

Allways perfect

31 March 2021
Myprotein logo

Reply from Myprotein

Hi,

Cheers for leaving your 5* review!

This is what I love to hear regarding your buying experience.

Have a good day,
Feedback team

Rated 5 out of 5 stars

Impact Whey Protein

Latte is simply the best.

31 March 2021
Myprotein logo

Reply from Myprotein

Hi,

Cheers for leaving your 5* review!

This is what I love to hear regarding your buying experience.

Have a good day,
Feedback team

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