Love the products and how many fits you offer, and the gifts and promotions. The only problem is always the stock, I hardly find things in my size & I don't like rushing myself into purchase just beca... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Without discounts there are overpriced items... But there are almost everything instead of other shops that sell MyProtein brand.
Company replied
i like the materials, quality and all your supplements but you should sponsor me couse you have so many things i like but dont have enough money :(
Company replied
Happy about the offerings.
Company replied
4.0
Great
348 reviews
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Good morning I will return this leggings is big give me your address I will return I want buy next time is smal
Good morning I will return this leggings is big give me your address I will return I want buy next time is small
25 February 2023
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
The worst return policy I've seen
The worst return policy I've seen. They are just the worst. The've sent me incorrect item, and when I contacted them, it took 3 days for them to understand me. and they were replying in different languages every time. The only option to communicate with them is through their web, so "don't reply to this e-mail". I had to fill out return form manually (are we in 2023?) and they don't automatically have free returns. I had to get VOUCHER for free return. And all because I ordered one item and they made mistake and sent another. This experience will make me think twice before order anything from this wild web ever again. Also, they didn't offer option of sending item I actually wanted, they said they will return money and that's it. Unbelievable. also their special web for return has czech and ukrainain version in gibrish. Can they invest in some normal localisation at least, since clients have to pay for return if they don't get voucher?
26 February 2023
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
The order was shipped after 2 months
The order was shipped after 2 months. Previous attempts to cancel the order were ignored by the seller. This was my worst experience in 5 years.
21 October 2022
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Paid transport and no shipping label.
I bought 3 pieces of clothes a 2 pcs wanted to return. According the instructions I filled the form, paid the transport. Website showed error during generation of the label, please contact customer service. I contacted cutomer service and automatic answer is to repeat the instructions and pay the transport again. Do not recommand the eshop.
14 October 2022
Unprompted review
Reply from Myprotein
Hello Marek,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Amy
I returned the order but I still…
I returned the order but I still haven't received the money or information about the status of the order!!!!! No communication. Terrible approach.
9 September 2022
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account.
Kind regards,
Sam
Bought product in promotion 1+1 which says
Bought product in promotion 1+1 which says automatically apllied during cashout. Recieved only one piece. Support told me I had to put 2 pieces in cart. No compensation. Have to send it back via their tragic return process from last century. On top have to pay shipping back. Never again.
14 September 2022
Unprompted review
Reply from Myprotein
Hi Daniel,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Nicola
Love shopping from myprotein!
My orders are always on time. The website is easy and helpful, plus most of the time there are special discounts which I enjoy a lot!
6 September 2022
Unprompted review
Reply from Myprotein
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
REFUND
I dealt with the refund because upon checking I found that MyProtein listed only 2 returned products out of 3. I wrote to the customer line and Ms. Zuzana was very helpful and quickly resolved the issue. I am now waiting for a refund. Thank you.
25 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Defective product
I have received a defective product so I contacted customer service. Zuzana replied very quickly with the information of sending me a brand new product. I am really satisfied with this kind of customer care!
23 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
I want to express my satisfaction with…
I want to express my satisfaction with the helpdesk in The Czech republic too. Many thanks to Zuzana. Answers to all my questions were really fast and kind.
15 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
Thank you
I want to express my satisfaction with the helpdesk in The Czech republic. Many thanks to Zuzana. Answers to all my questions were really fast and kind.
14 August 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Shipping is not good
Shipping is not good. I’m still waiting for my order. I’m waiting more than month. It’s so annoying
14 July 2022
Unprompted review
Reply from Myprotein
Hi Double K,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Best wishes,
Jamie
Great experience
Very nice and helpfull staff, very kind and solve my problem very quick. Trainning in myprotein clothes is another level, totally love it.
1 December 2021
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
I would like to thank customer support in the Czech Republic very much
I would like to thank customer support in the Czech Republic very much. Specifically "Lucie D".
We communicated on Facebook and she was very kind and willing to help me. She helped me settle the complaint and returned goods. Myprotein is my favorite eshop with sports equipment. I don't know better supplements!
22 November 2021
Unprompted review
Reply from Myprotein
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Complaints leggings
There was a hole in the leggings. I wrote on the fb page, where Lucie tried to help me. I sent photos of the hole and Lucie promised to send new leggings. I believe new leggings will arrive soon.
2 November 2021
Unprompted review
Reply from Myprotein
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Thank you
Thanks a lot to Lucie to her fast and efficient help! :) Much appreciated! :)
14 September 2021
Unprompted review
Reply from Myprotein
Hi Denys,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Very nice and helpful.
18 August 2021
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Dobrý den
Dobrý den, moc děkuji za pomoc, radu a rychlé vyřešení mého problému s odesláním balíčku - reklamace. Děkuji a jsem s pozdravem. Iva Eisnerová
Hello, thank you very much for your help, advice and quick solution to my problem with sending the package - a complaint. Thank you and best regards. Iva Eisnerová
6 July 2021
Unprompted review
Reply from Myprotein
Hi Iva,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Very good support from Lucie D.
Very good support from Lucie D. I had problem with returning and she solved very fast. Thx
7 June 2021
Unprompted review
Reply from Myprotein
Hi,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
excellent job from Lucie D
Its excellent job from Lucie D side. She is really helpful and kind.
Please try to resolve the things around returning items and make it automated. So she can do some meaningful job than write to customers same things over and over.
Roman
27 April 2021
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
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