Petsies Reviews 

294
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Customers frequently praise the incredible attention to detail, noting that the custom plush toys look remarkably lifelike and just like their beloved pets. Many people appreciate having such a comforting keepsake that brings immense joy and genuinely helps heal the heartbreak of losing a furry companion. However, some reviewers were not happy with the very high prices, stating that the final items were simply not worth the heavy cost. Consumers also mentioned that certain plushies failed to resemble their animals accurately and experienced frustrating difficulties when seeking support or trying to resolve problems.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, reflecting deeply divided opinions. While many customers... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the realistic look, softness, and... See more

Price

Users describe profound disappointment with the price, noting that the items are expensive and not worth the... See more

Order

Reviewers express mixed feelings regarding their order experiences, balancing strong disappointment with high... See more

Value for money

Consumers express deep dissatisfaction regarding value for money, describing their purchases as a massive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Petsie looks very similar to my sisters dog and they made it just right. It's a wonderful experience to have your little one here with you again even if it is just as a plushy. A piece of him will... See more

Company replied

Rated 4 out of 5 stars

Daisy looks great, a little more shaggy than I thought she'd be but cute all the same

Company replied

Rated 5 out of 5 stars

These people always kept me updated in the process of making the stuffed animal, and it actually shipped on the date it was set, and arrived on the day it was set! (Which can sometimes be uncommon whe... See more

Company replied

Rated 5 out of 5 stars

I bought a stuffed animal of my parents dog who recently passed away. Needless to say, they have done an incredible job, so good in fact that I had to gift it to them early, and everyone was nearly br... See more

Company replied


Company details

  1. Toy Manufacturer

Written by the company

Custom stuffed animals of your pets! Petsies makes custom pet keepsakes for any pet, including Custom Plushies, Pillows, Blankets, Figurines, Pajamas, and more!


Contact info

3.8

Great

TrustScore 4 out of 5

294 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(294)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy tears

This looks so much like our little dog Emma, that we lost about a month ago at the age of 14, that we both started crying. Definitely try out Petsies. It’ll give you one of the best gifts to remember your dog by that you’ll ever have.

27 August 2025
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Reply from Petsies

Hi Joseph and Rajeana,

We truly appreciate your kind words. Supporting pet parents during such difficult times is the heart of why we do what we do.

-The Petsies Team

Rated 5 out of 5 stars

I am speechless

I am speechless. Thank you so much for giving me a little something back that I lost. ❤️‍🩹❤️‍🩹

27 August 2025
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Reply from Petsies

Hi Maddie,
We're so. happy to be able bring you some comfort during this difficult time.

-The Petsies Team

Rated 5 out of 5 stars

When I opened up the package one of my…

When I opened up the package one of my dogs saw the replica of her bff and started whimpering and came immediately over and started licking it. Definitely a great representation of our beloved Breezy.

27 August 2025
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Reply from Petsies

Hi Kristin!

This is so sweet! It was our pleasure to make Breezy's Petsie.

-The Petsies Team

Rated 5 out of 5 stars

Excellent job!

The Petsies crew did a wonderful job creating a plushie of my recently passed dog. They clearly paid extreme attention to detail with the many pictures I sent them and the few tweaks requested after the initial design. The likeness to my Kujo is uncanny.

27 August 2025
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Reply from Petsies

Hi Kristin,

Thank you for the kind review. We're glad to bring you comfort during this challenging time.

-The Petsies Team

Rated 1 out of 5 stars

I ordered a cat plush for my family as…

I ordered a cat plush for my family as our cat recently passed away. The cat we received did not look like our cat. It was a very scary cat, my kids are afraid of it. I contacted support and they were not very helpful. They told me I could send it back and pay return shipping, after having already paid to have it shipped to me. While I appreciate the fact that I can return it, I do not appreciate the fact that this terrifying plush will cost me $50+ just to ship it and we still dont have a plush for the family to enjoy. Terribly customer service, terrible product. Go with cuddle clones or someone else.

26 June 2025
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Reply from Petsies

We are sorry you feel this way about your experience with us. Our team did their best to offer you multiple options to better meet your expectations, and we are still open to discussing this with you. Please respond to our customer service team so they can further assist you.

-The Petsies Team

Rated 5 out of 5 stars

My keepsake of Kota Bear is beautiful…

My keepsake of Kota Bear is beautiful and gives me something to hug since she descended over the rainbow bridge. They took every description from me and captured her beauty for me.

27 August 2025
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Reply from Petsies

Hi Sky,

We're so happy we're able to bring you a piece of Kota Bear back!

-The Petsies Team

Rated 1 out of 5 stars

It would be a five star review if I had ordered a potato plush...

I ordered a plush of my special needs bun, Benji who I lost 2 months ago. He was- and is, still so very dear to me. I feel like I've literally lost a part of myself with him and our routine together (regular vet visits, having to travel everywhere together because he needed medication multiple times a day etc) no longer being around. I wanted to get a plushy of him, because I hardly feel myself without a bun (bun parents will tell you. There is nothing more relaxing after a hard day than covering your eyes with their little velvet-y ears)
I spent roughly £250 on a custom plush. I wanted it to be weighted, like he was, to help with my anxiety, and a little pouch that I could keep some of his ashes in. I sent inphotos showing off his beautiful little face, and one of the cute bunny sploot (where you can see his little bum and his tail and his long legs and feet!) he was a gorgeous, lean, cinnamon bun. What I got was legitimately shapeless. A big round head with no snout, legs that belong to a little munchkin cat and the body was big and round. No care taken on rabbit anatomy for sure- maybe a Holland lop or a Netherland dwarf would have been better suited...maybe but not my Benji. The fur they chose to use was white- and just airbrushed so there was no depth of colour to it with the white showing through no matter how I brushed it and had a residue feel to it- not soft like a bunny. Maybe my expectations were too high. But I feel like I could have (should have) paid an independent artist who would have taken the time to get it all just right for me but I chose petsies specifically because of the huge range of animals they have in their gallery, the horses and chickens especially look so incredible with very distinct shaping giving them a very realistic look. I never complain about things, but I can't let this go, the absolute disappointment I felt in the pit of my stomach as soon as I opened that box, and paying £250 for the pleasure. My boyfriend- Benji's bundad said that the plushie looked like "how he would look if we hadn't had him cremated" 😬 yikes.

26 August 2025
Unprompted review
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Reply from Petsies

Hi Jade!
We are very sorry you feel this way about your experience with us. It looks like our customer service team is in contact with you. Please reply to them if you haven’t already.
Thank you
-The Petsies Team

Rated 4 out of 5 stars

Perfect gift for Pet Owners

The Petsie looks very similar to my sisters dog and they made it just right. It's a wonderful experience to have your little one here with you again even if it is just as a plushy. A piece of him will always be with us physically now and it helps my sister alot. Even though the nose is made a bit smaller than it was it is still the best Plushy you could get a pet owner.

18 August 2025
Unprompted review
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Reply from Petsies

Hi Charity!
We're so happy your sister loved her Petsie!
-The Petsie Team

Rated 1 out of 5 stars

Definitely NOT What You Think...Much Worse

Petsies advertised a 20% off sale on pet PORTRAITS. It looked like a painting. It wasn't. They merely made a paper copy off the picture you send in. It's like a poster and takes 2 minutes to upload and print AND ship.
Big rip off.
No. My photos were NOT blurry, Petsie. They are quite, quite clear. Don't attempt to distract from the fact that you sent something that can be done using a phone picture choice setting instead of actually doing a painted portrait of my dogs. It's no wonder people are unhappy with your versions of their beloved pets.

13 August 2025
Unprompted review
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Reply from Petsies

Hi Cheryl!
We took a look at your order and it looks like the images that were used were blurry. We're so sorry our team didn't ask for clearer images. Please reach out to support@budsies.com so we can work with you to make it better.

-The Petsies Team

Rated 5 out of 5 stars

Amazing product

My son says it looks and feels just like his old bunny! He is so happy to have something to remind him of his favorite pet!

29 July 2025
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Reply from Petsies

Hi Dan,
We're so happy we could recreate this keepsake for you.
-The Petsies Team

Rated 3 out of 5 stars

I'm very disappointed in how our order…

I'm very disappointed in how our order turned out. Given the price we paid i expected not only the quality to be better but for our order to actually look like our beloved pet.

29 July 2025
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Reply from Petsies

Hi Lacey! I’m so sorry you feel like we didn’t capture Penny’s likeness in plush form. Please reach out to our customer success team so that they can work on whatever changes you’d like.

-The Petsies Team

Rated 5 out of 5 stars

My Sasha was so accurate

My Sasha was so accurate that my son was shocked at her sitting on the table. She’s perfect to me and she makes me smile.

29 July 2025
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Reply from Petsies

Hi Terri
We're so glad to hear that you and your son love the Sasha Petsie! Thank you for your kind words.
-The Petsies Team

Rated 5 out of 5 stars

Love that they email you every step of…

Love that they email you every step of the way, and if they need a better photo, they ask. They keep their customer in the loop.

29 July 2025
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Reply from Petsies

Hi Brandy,
Thank you for the kind words. We hope you love your Petsie and are glad you had a great experience.
-The Petsies Team

Rated 5 out of 5 stars

It was perfect

It was perfect! Looks exactly like our girl! My daughter is so excited to now be able to "take her dog to college with her"!!

29 July 2025
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Reply from Petsies

Thank you for the kind words! We're so excited your daughter has a keepsake to take to school with her!

-The Petsies Team

Rated 5 out of 5 stars

I have to share how much we love our…

I have to share how much we love our Petsie! The likeness to our dog even fooled him! I put the Petsie on the floor and he kept smelling the dog. It was the cutest- I think my dog was jealous of his Petsie! Very realistic! Highest quality and great attention to detail!

29 July 2025
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Reply from Petsies

Hi Laurie! We're so happy you love your Petsie!

-The Petsies Team

Rated 1 out of 5 stars

I’m highly disappointed

I’m honestly heartbroken. I had such high hopes for this stuffed animal—it was supposed to be a memorial of my beloved dog who passed, something to hold onto when the grief feels overwhelming. But what I received left me gutted.

The proportions are completely off. There’s no real neck—just a head awkwardly attached to a body—and it throws everything off. The tongue is oddly sticking out, which wasn’t in the photos I submitted, and it feels so out of place. Even my 12-year-old noticed how strangely thin the legs are.

The only thing that remotely resembles my dog is the color and the texture of the fur, but that’s where the resemblance ends. The moment I opened the box, I felt a pit in my stomach. This was supposed to bring comfort… instead, I just feel sadder. I paid so much for something I hoped would honor her memory, but this just isn’t it.

30 July 2025
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Reply from Petsies

Hi Amanda
We're so sorry you aren't happy with your Petsie! We want to make it right and work with you. Please reach out to our support team at support@mypetsies.com so they can fix your order.
-The Petsies Team

Rated 4 out of 5 stars

The dogs nose is pretty crooked

The dogs nose is pretty crooked. It’s cute but for $200, you’d expect a straight nose.

29 July 2025
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Reply from Petsies

Hi Sarah! We're so sorry the nose was crooked! Please reach our to our support team at support@mypetsies.com. We'd like to help you with the nose.

-The Petsies Team

Rated 5 out of 5 stars

Worth every penny!

I appreciate the communication when I had questions. The final stuffed dog of our Bruno is fantastic and brought tears to our eyes. My son loves it and taking it to college.

29 July 2025
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Reply from Petsies

Hi Melissa!
Thank you for your kind words! We're so happy your son has a keepsake of his bestie to take to college. :)

-The Petsie Team

Rated 1 out of 5 stars

Scam and Refuses to Talk to Me

Doesn't look anything like my cat. My brown and black tabby is covered in white fur. They said there's an alteration process, but they refuse to call me back and talk to me to explain the process and answer my questions about it and how they'll fix their own mistakes. They say they can only answer phone calls with emails, but an email isn't enough to answer my questions. A ten-minute conversation would have solved this problem days ago, but their customer service is stubborn and refuses to listen to customers' needs.

This is a scam. Avoid at all costs. Just absolutely terrible product and even worse service. Carli needs a job that doesn't involve contact with other human beings. Customer service isn't for her.

EDIT: They reached out to me through email. I asked them to call me back and they refused. Email isn't an ideal form of communication. A phone call to customers to help them out is the bare minimum expectation in a case like this. Like I said, Petsie's refuses to speak to me.

28 July 2025
Petsies logo

Reply from Petsies

Hi Kelly!
We’re so sorry you feel we missed the mark on your Petsie of Ginger. We always want our customers to have an enjoyable process. I spoke to our customer service team, and they let me know they did reach out offering to make the changes for you or refund your order. Please continue talking to the customer support agent at support@mypetsies.com so we can make this right.
-The Petsies Team

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