Petsies Reviews 

294
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Customers frequently praise the incredible attention to detail, noting that the custom plush toys look remarkably lifelike and just like their beloved pets. Many people appreciate having such a comforting keepsake that brings immense joy and genuinely helps heal the heartbreak of losing a furry companion. However, some reviewers were not happy with the very high prices, stating that the final items were simply not worth the heavy cost. Consumers also mentioned that certain plushies failed to resemble their animals accurately and experienced frustrating difficulties when seeking support or trying to resolve problems.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, reflecting deeply divided opinions. While many customers... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the realistic look, softness, and... See more

Price

Users describe profound disappointment with the price, noting that the items are expensive and not worth the... See more

Order

Reviewers express mixed feelings regarding their order experiences, balancing strong disappointment with high... See more

Value for money

Consumers express deep dissatisfaction regarding value for money, describing their purchases as a massive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Petsie looks very similar to my sisters dog and they made it just right. It's a wonderful experience to have your little one here with you again even if it is just as a plushy. A piece of him will... See more

Company replied

Rated 4 out of 5 stars

Daisy looks great, a little more shaggy than I thought she'd be but cute all the same

Company replied

Rated 5 out of 5 stars

These people always kept me updated in the process of making the stuffed animal, and it actually shipped on the date it was set, and arrived on the day it was set! (Which can sometimes be uncommon whe... See more

Company replied

Rated 5 out of 5 stars

I bought a stuffed animal of my parents dog who recently passed away. Needless to say, they have done an incredible job, so good in fact that I had to gift it to them early, and everyone was nearly br... See more

Company replied


Company details

  1. Toy Manufacturer

Written by the company

Custom stuffed animals of your pets! Petsies makes custom pet keepsakes for any pet, including Custom Plushies, Pillows, Blankets, Figurines, Pajamas, and more!


Contact info

3.8

Great

TrustScore 4 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(294)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad Communication

We received an email saying our Petsie was completed but a month later we still hadn’t received it. I reached out to customer services and they said we would get an email notification with a tracking # once it shipped. I emailed them again after the estimated ship date had passed and they told me they shipped it to the wrong address and need to wait but would refund us $20 for our troubles. It’s been a week later and still no update. Terrible customer service.

25 July 2025
Unprompted review
Petsies logo

Reply from Petsies

Hi Diane.
Thank you for your feedback. We’re truly sorry to hear that you're upset with your order. We sincerely apologize for the inconvenience. We checked with our support team, and they're currently working on getting your order shipped to you as soon as it arrives at our headquarters again. We’re committed to resolving this and making things right, and our support team recently replied to you with more information. Thank you for your patience and understanding.
-The Petsies Team

Rated 1 out of 5 stars

Appreciate the effort to make things…

Appreciate the effort to make things right, but outcome was just not up to par.
I really wanted to be able to say the second plushie turned out great, but after seeing the sneak peek, I was at a loss to describe how it could be fixed. When the plushie arrived, the recipient asked me to get rid of it because he thought it would scare our other cats. I'll be donating it, but for me it was a huge disappointment and a waste of money.

26 June 2025
Petsies logo

Reply from Petsies

Hi Erika!
We're so sorry you feel that your Petsie missed the mark. Please reach out to us at support@mypetsies.com so we can look into this further with you.

Rated 5 out of 5 stars

Beautiful reminder of our special girl

The finished product looks so much like her it’s uncanny. The team at Petsies captured every little detail (and her pattern was complex).

26 June 2025
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Reply from Petsies

Thank you for the kind comment, we are so happy you love your Petsie.
-The Petsies Team

Rated 5 out of 5 stars

Quality product

Quality product! Very life-like version of my dog. I will truly cherish this reminder of him. Great communication during the creation process and fast shipping!

26 June 2025
Petsies logo

Reply from Petsies

Hi Brenda!
Thank you for the review. We are so glad you love your Petsie.

Rated 5 out of 5 stars

This was an amazing experience for me

This was an amazing experience for me. The artists did such an amazing job designing my cat, and it arrived way faster than the projected date! I’m very happy with my cat plush, and I loved the updates they sent me at every stage of the process!!!!!

26 June 2025
Petsies logo

Reply from Petsies

Thank you for your feedback, we are happy you love your Petsie.
-The Petsies Team

Rated 3 out of 5 stars

Amazing first experience…second not as much

Our first experience with peruses was amazing and the stuffie looked just like our pup. Our second experience wasn’t as good. The head doesn’t fit the body at all. Like it’s significantly bigger. On it own the head is an ok resemblance to our dog but it’s so oversized it’s almost comical.

24 June 2025
Petsies logo

Reply from Petsies

Hi Dana, we are so sorry that your second purchase did not meet your expectations. Can you please reach out to support@mypetsies.com? We'd love to make it right.
-The Petsies Team

Rated 5 out of 5 stars

I love my Petsies plush

I love my Petsies plush. It is very detailed and looks just like my cat. It is even bigger than I expected. Petsies did a great job getting the markings on my cat just right. The customer support is also great. I highly recommend.

27 May 2025
Petsies logo

Reply from Petsies

Hi Lyssa! Thank you for the review. We are so happy you love your Petsie!
-The Petsies Team

Rated 5 out of 5 stars
Petsies logo

Reply from Petsies

Hi Haylee, we are glad you love your Petsie. Please reach out to support@mypetsies.com to let us know about the issue with the eyes.
-The Petsies Team

Rated 3 out of 5 stars

Looks more like a chihuahua then a…

Looks more like a chihuahua then a boxer in the face and the ears don’t fold over

26 June 2025
Petsies logo

Reply from Petsies

Hi Katherine
We're so sorry you feel that your Petsie missed the mark. Please reach out to us at support@mypetsies.com so we can look into this further with you!

Rated 5 out of 5 stars

The service of the petsies team was top…

The service of the petsies team was top notch. They provided excellent communication from start to finish. No detail was left behind.

25 June 2025
Petsies logo

Reply from Petsies

Thank you for the review, Candace. So glad you loved your plush!
-The Petsies Team

Rated 5 out of 5 stars

perfect for angels

overall this plushie is very great. it took shorter than expected, also delivery for someone who doesn't live in america. i also payed for the heartbeat thingy and that it's a weighted plushie, and it was worth every penny. the fur is soft enough to cuddle with it, but for me sadly it itches a bit because my skin reacts a bit sensitive to certain materials, but this is only by my face! since i got this plushie for my cat who passed away, it's kinda like she is still here. i even get a bit scared when i suddenly see her on the bed again, thinking it's my actual baby. i can only recommend this for everyone who lost their baby, or still has them of course!!

27 June 2025
Unprompted review
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Reply from Petsies

Hi Cynthia!

We're so happy to hear that your Petsie can help you feel like your cat is still there. We know it's never easy to say goodbye, but having something to hold onto can make it just a bit easier. Thanks for the review!

-The Petsies Team

Rated 3 out of 5 stars

Her face looks just like her

Her face looks just like her. My only concerns are that I was asked if the patches of fur on her back were gray or brown and I answered brown. The patches ended up gray anyways. Also, the Petsie is far bigger than my cat was. I should have gone with the small size instead of the medium.

29 May 2025
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Reply from Petsies

Thank you for your review! We're glad that the face was a good match, but we would love to speak with you about the concerns you have about the colors on the back. Please reach out to support@mypetsies.com so that we can discuss the issue further!

-The Petsies Team

Rated 5 out of 5 stars

I lost my sweet dog a little over a…

I lost my sweet dog a little over a month ago. I sent them 3 pics and I cannot overstate how thrilled I am with the final result!! He was a husky with ice blue eyes and they delivered to perfection. Thank you petsies (even though I cried when I unboxed it)!

13 June 2025
Unprompted review
Petsies logo

Reply from Petsies

Thank you for the review, Allison! We're so honored that we could help cherish the memory of your husky.

- The Petsies Team

Rated 4 out of 5 stars

Not 100%

My Minka-Cat was finished in a very short time, ordering and delivering very easy.
The point why I only gave 4 stars is, I ordered Minka with white Whiskers, and she came with no color Whiskers. This was my only extra wish at Petsies and it wasn´t fullfilled.

13 June 2025
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Reply from Petsies

Hi! We're so glad you are pleased overall with your Petsie of Minka. The whiskers we used on your pet actually are the whitest color we are able to use, but we do apologize if they aren't as white as Minka's were. Regardless, we appreciate the review and hope you love your Petsie!

-The Petsies Team

Rated 5 out of 5 stars

Keepsake plush

My dog passed, and this plush is a keepsake to remember him by. The coloring of the fur is impeccable, and there have been times I've glanced over to where I've left him, and had to double take because it looks just like him. Everyone that worked on this plush did an amazing job, and I received it sooner than estimated which is always great. Fantastic job by all, thank you!

29 May 2025
Petsies logo

Reply from Petsies

Hi!

We're so happy to hear that you were pleased with your Petsie! We always want to capture every little detail so that we can help honor the memory of your pet, and we're so glad that we were able to do that for you!

-The Petsies Team

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