The Petsie looks very similar to my sisters dog and they made it just right. It's a wonderful experience to have your little one here with you again even if it is just as a plushy. A piece of him will... See more
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Review summary
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Daisy looks great, a little more shaggy than I thought she'd be but cute all the same
Company replied
These people always kept me updated in the process of making the stuffed animal, and it actually shipped on the date it was set, and arrived on the day it was set! (Which can sometimes be uncommon whe... See more
Company replied
I bought a stuffed animal of my parents dog who recently passed away. Needless to say, they have done an incredible job, so good in fact that I had to gift it to them early, and everyone was nearly br... See more
Company replied
Company details
Written by the company
Custom stuffed animals of your pets! Petsies makes custom pet keepsakes for any pet, including Custom Plushies, Pillows, Blankets, Figurines, Pajamas, and more!
Contact info
South Congress Avenue 3600, 33426, Boynton Beach, United States
- support@mypetsies.com
- www.mypetsies.com
3.8
Great
294 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Not timely delivery
I ordered pj bottoms, not a stuffed animal. Although the pj's bottoms are cute shipping was a complete disaster and the representatives do not care. I ordered black friday and website promised delivery by Christmas. The shorts were ready and shipping label printed on 12/11 but the package sat there for 10 days before they actually mailed it! I got it a couple days before Christmas. I am very hesitant with ordering here again and will probably try a different company next time.
*** I followed the usps tracking and usps did not receive package for 10 days. I understand how this works and my mom was a usps worker as well. Nevertheless a company is never going to say it is them that dropped the ball. But even with this comment I am even more so not interested in using petsies again.
28 November 2025
Unprompted review
Reply from Petsies
Hi Mel!
Thank you for taking the time to share your experience. We truly appreciate the feedback.
We’re sorry to hear that the shipping timeline caused frustration, especially during the busy holiday season. We understand how stressful it can be when an order doesn’t move as quickly as expected.
While this order was placed after our guaranteed holiday delivery deadline, we’re glad it still arrived on December 22 and made it in time for the holidays. Once the package was in USPS’s hands, delays related to holiday volume were unfortunately outside of our control.
We also want to reassure you that our team did respond to both of your messages, and we’re truly sorry if those replies didn’t come across as helpful or caring as you were hoping. That’s never our intention, and we appreciate you bringing this to our attention.
We’re happy to hear you liked the PJ bottoms themselves, and we appreciate you giving us a try. Your feedback helps us improve, and we hope we’ll have the opportunity to provide a smoother experience in the future.
Warmly,
The Petsies Team
Incredible
I bought a stuffed animal of my parents dog who recently passed away. Needless to say, they have done an incredible job, so good in fact that I had to gift it to them early, and everyone was nearly brought to tears of joy at how accurate this really was. It takes a while to arrive but the result truly is worth it, thank you to everyone at the petsies team for bringing our dog to life once more ❤️
8 December 2025
Unprompted review
Reply from Petsies
Hi Jenson!
Thank you so much for your review. We’re honored that you trusted Petsies to recreate your parents’ beloved dog, and hearing that it brought so much joy to your family means everything to our team.
Thank you again for your patience throughout the process and for letting us be part of such a meaningful gift.
-The Petsies Team
Pillow perfection
I honestly couldn’t believe it when I saw it. Our dear pet, Woody, passed after being with us for over 19 years. He was so handsome and such a wonderful indoor cat. We were truly blessed to have him for as long as we did. The pillow is absolutely beautiful, and it will be a special gift for his mama (my daughter). I’m sure there will be tears shed.
11 November 2025
Unprompted review
Reply from Petsies
HI Maria!
Thank you so much for sharing this with us. Knowing that the pillow brings a bit of comfort and will be a meaningful gift for his mama means the world to our team. We’re honored to play even a small role in celebrating his beautiful life and the love you shared.
-The Petsies Team
Very nice and beautiful looks just like…
Very nice and beautiful looks just like his picture
28 November 2025
Unprompted review
Reply from Petsies
Hi Lee!
Thank you for the review. We're so glad you're happy with your Petsie.
-The Petsies Team
Buyer beware
Buyer beware. They could not get my cat or dog right. My cat we went back and forth on a lot and the final product is actually scary and was a total waste of money. I can't even look at it, furthermore it isn't soft at all. My dog they never emailed me to review the product and just sent me something at it is also nothing like my dog, creepy eyes and not soft. I had planned on using these with students, but they are $600.00 down the drain unless I can get a refund.
28 November 2025
Unprompted review
Reply from Petsies
Hi Susanne
We’re truly sorry to hear about your experience and understand how upsetting this has been, especially when these Petsies were meant for your students. We take your feedback very seriously, and we appreciate you working with our team as we reviewed your case.
Our records show that the sneak peek previews were sent, but it looks like they may have been missed. To help make things right, our customer service team has provided updated options, including a complimentary Huggable or blanket. We want you to feel confident and happy with your order, and we’re committed to ensuring you end up with a result you love.
Please feel free to reply to our latest email so we can continue assisting you. We’re here to help every step of the way.
Warmly,
The Petsies Team
healing for the heart
i lost my little angel, Tilly after 17 years of growing up together. i was desperate to get her physical presence back and petsies has truly given that to me. it is so identical to my little Tilly, everyone has to do a double take! petsies listened to the parts i added eg. a little white patch on her chest! thank you - you have brought her to life and healed a huge part of my heartbreak ❤️🩹 thank you for bringing my little girl back into my arms
30 October 2025
Unprompted review
Reply from Petsies
Hi Hollie,
Thank you so much for sharing your beautiful story about Tilly. We’re truly touched to hear that your Petsies plush has helped bring comfort and healing after losing your beloved girl. Our team puts so much love into every creation, and it means the world to know we could capture her special details — like that little white patch on her chest. ❤️
— The Petsies Team
The Wait was worth it
The Wait was worth it! Look very similar to my sweet little Angel!
29 March 2025
Reply from Petsies
Hi Sarah!
Thank you for the review, we're so glad we could create your Petsie for you.
-The Petsies Team
My baby is back
I really didn’t think it would take as long as it did, but perfection takes time, I love my baby so perfect,don’t understand why it came to la than was sent to Boston but finally got here, thank you Petrie people, love love love it
23 October 2025
Unprompted review
Reply from Petsies
Hi Kim!
We're so happy you love your Petsie! Thank you for the kind review. We really appreciate it.
-The Petsies Team
Cheap Chinese product that does not…
Cheap Chinese product that does not live up to price or expectations. It's a decent replica of our pet but not fantastic. Whenever I tried to submit a real review on their website, they "decline" the review and push it back to be edited.
I decided to post my actual review in as many places as possible for others to see. This company is not providing an honest collection of reviews on their website.
6 October 2025
Unprompted review
Reply from Petsies
Hi Michael!
We’re really sorry to hear your Petsie didn’t turn out the way you hoped, we know how special these creations are, and we truly appreciate you sharing your feedback.
Just to clear things up about the review process — the system you mentioned is actually a new platform we’re still testing, and it’s not live on our site yet. It automatically flags reviews that we’re already responding to or working on with customers, which is why yours may not have gone through. Right now, the only reviews shown on our site are pulled directly from Trustpilot, Google, and social media, we can’t edit or remove them in any way.
All feedback, even the tough ones, helps us grow and do better for our customers, so thank you again for being honest. If you’d like, our team would be happy to take another look at your order and see what we can do to make things right. You can reach us anytime at support@mypetsies.com
– The Petsies Team
Awful Experience — Stay Away from Petsies
I am extremely disappointed with my experience ordering a Petsies plush of my dog, Link. What I received looked nothing like him — the proportions, coloring, and details were completely off, and it did not resemble the photos I submitted at all. For a company that promotes itself on making “custom” keepsakes, the result was shockingly poor.
To make matters worse, the customer support was unhelpful and unresponsive. My concerns were met with long delays and no real attempt to fix the problem. After weeks of frustration, I had no choice but to escalate the issue with my bank in order to resolve it, since Petsies would not stand behind their product.
This was supposed to be a meaningful keepsake of my beloved dog, but instead it was a stressful and disappointing experience. I strongly caution anyone considering this company — the quality did not come close to what was promised, and the lack of accountability from support made things even worse.
15 September 2025
Unprompted review
Reply from Petsies
Hi Samantha
I’m so sorry you had a disappointing experience and that the designer missed the mark with Link. While it’s rare, we know that custom plush work can sometimes fall short of expectations, even though our team works really really hard to get every detail right. That’s why we have our refund and guarantee policy in place, because our goal is to create a positive, stress-free experience no matter what.
I personally reviewed your order and the emails with our support team. After we offered the option of a free remake, a refund, or even a complimentary blanket or pillow, I see that you chose the refund. If you’ve changed your mind about the resolution, please let our support team know! We truly value your feedback as it helps us continue improving our products, and we hope the refund reflects how much we care about making things right.
- The Petsies Team
Really good quality
Was skeptical at first after seeing some bad reviews, and let’s be honest, it isn’t cheap. But what a present it is. My mum is absolutely made up with him. The details are spot on. 10/10
21 September 2025
Unprompted review
Reply from Petsies
Hi Kyle,
Thank you so much for giving us a chance! We know our keepsakes are an investment, so we’re thrilled to hear your mum loved her plush and that the details were spot on. Knowing it brought so much joy makes it all worthwhile.
-The Petsies Team
Quality control is non-existent
I was disappointed with Petsies’ first attempt so they offered to do a remake. The remake was a joke. (I wish I could add a photo to this review to show just how hideous the cat that they sent me looks.) Such a waste of money.
19 September 2025
Unprompted review
Reply from Petsies
Hi Jane!
We’re very sorry to hear that you were unhappy with your Petsies experience. We know how important these keepsakes are and regret that the plush did not meet your expectations.
We do want to note that our customer service team worked closely with you and went above and beyond our standard policies. Even though the original plush was approved through the Sneak Peek process (which typically means it is not eligible for a remake or refund), our team still offered you multiple solutions, including a free remake, a pet-shaped pillow, or a custom photo blanket under our Craftsmanship Promise.
While we’re sorry that none of these options were able to resolve your disappointment, please know our intention was always to make this a meaningful and positive experience for you. We truly appreciate your feedback, as it helps us improve both our process and our products.
-The Petsies Team
Fantastic product!
Excellent quality product. My daughter loves her plush. Will definitely order again in the future!
15 September 2025
Unprompted review
Reply from Petsies
Hi Stacey!
Thank you for the review! We're so happy your daughter loves her Petsie!
-The Petsies Team
My boy Eric
Disappointed to find my Petsies was made in China . I only found out when I went on tracking ( which was useless as it was all in Chinese). I also paid extra for FedEx, but it was sent by China mail and Royal Mail.
Plushie is reasonable but proportions are not correct e.g head to body size. For the cost I expected more.
16 September 2025
Unprompted review
Reply from Petsies
Hi Janice!
Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations. While some of our Petsies products are handmade by our talented international team, we don’t hide this information and are always transparent about where and how our products are created. Since you’re located in the UK, your order would be delivered through Royal Mail once it arrives in your country, which is why you saw that carrier listed.
We truly appreciate your comments about the plush and will share them with our team to keep improving. If you’d like to discuss your order in more detail, please don’t hesitate to reach out to our support team at MyPetsies.com so we can help.
-The Petsies Team
Special Experience
It was such a simple website to maneuver! The experience felt so special! Petsie did an amazing job! Looks just like my Jerry!
15 September 2025
Unprompted review
Reply from Petsies
Hi Darlene!
Thank you for the 5-star review. It's appreciated! We're so happy you love your Petsie!
-The Petsies Team
Reply from Petsies
Hi there!
Thank you for the 5-star review, we're so happy you love your Petsie!
-The Petsies Team
The stuffy is nice but way too…
The stuffy is nice but way too expensive, not worth the price!
And after already a long wait period to make, it was delivered 2 weeks after the estimated date.
Won’t make that mistake again…. 😒
27 August 2025
Reply from Petsies
Hi Casey!
Thank you for your honest feedback. We’re glad to hear you liked your plush, but we’re truly sorry to hear that you felt it wasn’t worth the price. Each Petsies is custom-made with care, which is why the cost is higher than a standard stuffed animal.
Regarding delivery, your order was shipped 2 days before the Estimated Shipping Date, though sometimes carriers may still take longer than expected once the package is in transit.
We completely understand your frustration and appreciate you sharing your experience, it helps us continue to improve. If you’d like, our support team at MyPetsies.com would be happy to review your order and see what we can do to help.
-The Petsies Team
I was not happy with the product
I was not happy with the product. You made my dog look pregnant, you made her belly look huge.
26 August 2025
Reply from Petsies
Hi Erin
We’re truly sorry to hear that your Petsies didn’t meet your expectations. We never want our customers to feel disappointed, and we’d love the opportunity to make this right. Please reach out to our support team at MyPetsies.com, and they’ll be happy to assist you further.
Thank you for sharing your feedback—it helps us improve and ensure we deliver the best experience possible.
– The Petsies Team
These people always kept me updated in…
These people always kept me updated in the process of making the stuffed animal, and it actually shipped on the date it was set, and arrived on the day it was set! (Which can sometimes be uncommon when ordering things online). The stuffed animal came out look so realistic and an almost copy paste version of my dog! Love them and would definitely order again, I got my moneys worth :)
2 September 2025
Unprompted review
Reply from Petsies
Hi Lily!
Thank you for the kind words! We're so happy that you love your Petsie and had a great experience.
-The Petsies Team
Daisy looks great
Daisy looks great, a little more shaggy than I thought she'd be but cute all the same
27 August 2025
Reply from Petsies
Hi Kate!
Thank you for your feedback! We're glad you love your Petsie.
-The Petsies Team
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