The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent. Once I got to an advisor everything went smoothly. Agent was professional... See more
Company replied
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Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked! Tried to use portal, that didn't work.
Company replied
Unable to report a repair via the website which never seems to connect, I spoke to an advisor on-line (PeterW) who was extremely helpful and successfully booked an appointment. However the process is... See more
Company replied
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
Company replied
Company details
About Clarion Housing
Written by the company
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContact info
More London , SE1 2DA, London, United Kingdom
- www.myclarionhousing.com
4.4
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Saddened by Swift Destruction
We are very saddened to learn of the destruction of one of the largest swift nesting sites in Surrey, at Regent House in Dorking, by Clarion Housing Association and the Hill Group. We implore both of these companies to take steps to both make reparation (though nothing can ever replace this loss) and ensure that nothing like this ever happens again.
11 June 2026
Unprompted review
Reply from Clarion Housing
Good morning - We appreciate you sharing your concerns regarding the swift nesting site. We are truly sorry for the impact this has had and are reviewing the situation carefully with our contractor - Kind regards, Kate.
Didn’t even bother answering my query…
Didn’t even bother answering my query and told me to call their main phone number. Clarion are useless and wouldn’t recommend them to my worst enemy
5 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Mr Richardson - We are truly sorry to hear about your frustrating experience. We appreciate you sharing your feedback, and we are reviewing this internally to improve our services - Kind regards, Kate.
Once I was put through to a lady she…
Once I was put through to a lady she gave me advice and helped to get me in contact with the right people
5 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Linda - We're so glad our team could assist you effectively and connect you with the right support. Thank you for your kind words! Kind regards, Kate.
Quick service
We had a text call and it saved me waiting on the phone me as I was number 26. Olushola was very good as this system is new to me.
5 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Maggie - We're so glad our live chat system saved you time and that our team could assist you effectively. We appreciate your kind words! Kind regards, Kate.
Very prompt response
Very prompt response, easy to navigate and very friendly
5 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Claire - We're happy our team was prompt, easy to navigate, and friendly. Thank you for your positive feedback - Kind regards, Kate.
Very quick and understood the reasonfor…
Very quick and understood the reasonfor today's chat.
Very helpful and considerate
4 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Jodie - We are so glad we could quickly understand your needs and provide helpful, considerate assistance. We appreciate your positive feedback! Kind regards, Kate.
Reply from Clarion Housing
Good morning Nadine - Thank you very much for your positive review - Kind regards, Kate.
John made sense of my predicament and…
John made sense of my predicament and made sure he helped in a timely manner
4 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Rachael - We're glad our team member clarified your situation and assisted you promptly. We appreciate your kind words - Kind regards, Kate.
ILLEGAL practices. only care about money not quality. AVOID
Incompetent and illegal action from this clarion housing by disrupting active nesting sites of red listed swifts. this company only cares about money, nothing else. do not expect quality from this company. AVOID at all costs.
4 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Jessica - We appreciate you sharing your concerns. We take all feedback seriously and are actively reviewing the situation you described - Kind regards, Kate.
Very helpful and friendly got…
Very helpful and friendly got everything done very quick and easy
4 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Lauren - We're happy to hear our team was helpful, friendly, and efficient. Thank you for sharing your positive experience with us - Kind regards, Kate.
Complaint.
Complaint.
It was a very lengthy process trying to get to chat to an advisor, however once I was chatting to Taiwo they were extremely helpful and polite and raised my concern to the relevant department.
3 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Ian - We appreciate your feedback regarding the chat process. We are pleased Taiwo provided excellent assistance and escalated your concern to the correct department - Kind regards, Kate.
Very helpful and fast service
Very helpful and fast service. Dealt with my query very well thank you.
3 June 2026
Unprompted review
Reply from Clarion Housing
Good morning S Johnson - We're happy to hear our service was very helpful and fast. We appreciate your kind words! Kind regards, Kate.
Reply from Clarion Housing
Good morning Tom - We appreciate your kind words and hope that you choose live chat for any future contact - Kind regards, Kate.
Was easy to use
Was easy to use ! Agents i spoke to were helpful and was straightforward. My only wish was it was slightly quicker. I was 1st in the queue but still had a 15 min wait where I had to try keep my phone screen on as didnt want to get disconnected
3 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Sara - We appreciate your feedback and are glad our agents were helpful. We understand your concern about the wait time and are actively working to improve our efficiency - Kind regards, Kate.
Taiwo listen to my concern and directed…
Taiwo listen to my concern and directed me to the right services for the support.
This service is better then waiting on the phone to be answered when there are 17 people in que
3 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Sev - We are so glad to hear we could direct you to the right services efficiently. Thank you for your kind words - Kind regards, Kate.
great service!
3 June 2026
Unprompted review
Reply from Clarion Housing
Good morning John - Thanks for taking the time to let us know that your live chat went so well - Kind regards, Kate.
100% useless
Clarion housing have not bothered to confirm the new rent amount with UC for over 7 weeks. A reminder 2 weeks ago has also been ignored. I phoned Clarion at 4.29pm, waited on hold, and waited. By 5.10pm no one has answered. Apparently if you are on hold at closing time, they just leave you on hold. What an absolute joke.
2 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Lisa - We sincerely regret the difficulties you've faced with your rent amount and our phone service. We are actively reviewing our processes to prevent such delays and ensure timely responses for everyone - Kind regards, Kate.
Reply from Clarion Housing
Good morning Julie and thanks for the great review - Kind regards, Kate.
Customer agent was very helpful
Customer agent was very helpful. And passed relevant information on to the relevant department.
2 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Angela - We're happy to hear our agent was helpful and passed on relevant information. Thank you for your positive feedback! Kind regards, Kate.
Thank you kadeen for being so patient…
Thank you kadeen for being so patient with me this morning. i am neurodivergent and this was taken into considertion. i was all over the place with my issue but it was addressed well and i was directed to the right place.
2 June 2026
Unprompted review
Reply from Clarion Housing
Good morning - We are so glad to hear that your experience was positive and that we could assist you effectively. We appreciate you sharing your kind words - Kind regards, Kate.
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