The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent. Once I got to an advisor everything went smoothly. Agent was professional... See more
Company replied
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Review summary
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Reviews shaping this summary
Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked! Tried to use portal, that didn't work.
Company replied
Unable to report a repair via the website which never seems to connect, I spoke to an advisor on-line (PeterW) who was extremely helpful and successfully booked an appointment. However the process is... See more
Company replied
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
Company replied
Company details
About Clarion Housing
Written by the company
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContact info
More London , SE1 2DA, London, United Kingdom
- www.myclarionhousing.com
4.4
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very polite and professional
Very polite and professional. Quick to respond.
2 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Itrat - We are so glad our team was polite and professional. We appreciate your feedback - Kind regards, Kate.
Very understandable at a very sad time…
Very understandable at a very sad time over a loss over a family member so thank you for you help
1 June 2026
Unprompted review
Reply from Clarion Housing
Good morning Louise - We are truly sorry for your loss. We are here to support you during this difficult time and are glad we could help - Kind regards, Kate.
Reply from Clarion Housing
Good morning Charley - We appreciate your kind words. We're glad our advisor, Jill, was helpful - Kind regards, Kate.
Still awaiting refund, NO CONTACT from anyone
My tenancy ended with Clarion over 2 weeks ago and my rent account was in credit. I am still awaiting a refund of the money back to me.
Update:24th May 2026
No contact from anyone regarding my refund...no surprise there.
They messed up my in
2024/2025 after the april rent increases, I actually had to call and correct their accounts manager. Who agreed i was right. Year 2025/2026 is wrong too! Still waiting on my refund!!!
30 May 2026
Unprompted review
Reply from Clarion Housing
Good morning P Brown - We appreciate you sharing your experience. We are sorry to learn of the delay with your refund and the issues with your account. We are actively looking into this for you - Kind regards, Kate.
Entire swift colony destroyed
Entire swift colony destroyed. Total disregard for the laws protecting nesting birds.
29 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Sue and thanks for your review. We are concerned about this and want to investigate this as soon as possible. Please contact us at your earliest convenience so that we can get further details - Kind regards, Kate.
Reply from Clarion Housing
Good morning Sophie - Thanks for letting us know that your live chat was polite, professional and quick - Kind regards, Kate.
Kind and honest customer service rep…
Kind and honest customer service rep Jill, understanding of my anxiety and answering as best she could
29 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Serena - We're so glad our representative was kind, honest, and understanding of your anxiety. We appreciate you sharing your positive experience - Kind regards, Kate.
Jill
I spoke with a lovely lady called Jill she handled my situation really well. Raised the issues quickly and with care.
29 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Pinkphoenix - We're so pleased our team member handled your situation with such care, addressing your issues quickly. We appreciate your kind feedback - Kind regards, Kate.
Very good service customer respond and…
Very good service customer respond and solve my problem straightaway
29 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Mostafa - We're happy to hear our service was very good and we solved your problem straight away. Thank you for your feedback - Kind regards, Kate.
Reply from Clarion Housing
Good morning Simon - Thank you for your feedback and letting us know that your live chat was helpful - Kind regards, Kate.
Both Samantha and oluisha was very…
Both Samantha and olushola was very helpful with my query and were both very helpful and a pleasure to chat with and my apologies to Samantha for losing her during the chat thanks gillian
28 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Gillian - We're so pleased to hear our team provided such helpful and pleasant assistance during your recent chat. We appreciate you sharing your positive experience with us - Kind regards, Kate.
Reply from Clarion Housing
Good morning Barbara - We're happy to hear we made things easy for you during your live chat - Kind regards, Kate.
I didn't get an appointment straight…
I didn't get an appointment straight away
28 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Tra - We regret the delay in scheduling. We are always working on ways to improve availability - Kind regards, Kate.
Agent was good
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
28 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Andy - We appreciate your feedback. We're glad our agent was responsive and we're always working on ways to improve our processes - Kind regards, Kate.
Kadeen was very friendly & solved my…
Kadeen was very friendly & solved my problem Straight away, polite, proffessional & quick. The help was very
Much appreciated!
27 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Louise - We're so glad to hear our team provided such friendly, professional, and quick assistance. Your appreciation means a lot to us! Kind regards, Kate.
Quick, clear and concise
Quick, clear and concise. Thanks for your help Clint and Clarion.
27 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Daniel - We are so glad we could assist you effectively. Thank you for your kind words! Kind regards, Kate.
Awful company terrible customer service…
Awful company terrible customer service taken nearly 3 years with constant chasing on property issues to be left in the same condition. Staff are rude and departments do not communicate with each other.
27 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Bec - We sincerely regret your prolonged property issues and poor service. We're reviewing your feedback to improve our communication and support - Kind regards, Kate.
Hollie was very helpful and understood…
Hollie was very helpful and understood what my issue was and was able to inform the right department straight away
27 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Tyrone - We're happy to hear our team member was so helpful and understood your issue, informing the correct department promptly. We appreciate your feedback - Kind regards, Kate.
Very understanding and polite and…
Very understanding and polite and helpful
26 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Samantha - We appreciate your feedback. We are glad our team was understanding, polite, and helpful - Kind regards, Kate.
Great customer service from cilona…
Great customer service from cilona thank you so much
26 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Kyssia - We are so glad you had a great experience with us. Thank you for your kind words! Kind regards, Kate.
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