Scammers! Take payment again 1 year later from your Paypal account, this is not made obvious on purchase you are setting up a subscription and no notice is given in the days leading up to the money b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Reported the same problem several times. Message telling me my adapter is not compatible and that I need a universal adapter. THATS WHAT IM USING!?? Support is far too long a process to get any sati... See more
DO NOT PURCHASE THIS !! Bought this as a one time purchase for then a year later an annual subscription taken from my bank. This information is not advertised at purchase and was never informed of th... See more
Company replied
Recently I experience problems with the OBD2 dongle. Sometimes the app states that i should upgrade to the universal connector - which I have. Recently I get notifications that I have to re-connect w... See more
Company details
Written by the company
Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."
Our Origins
Written by the company
- An $8,000 repair estimate. An $80 fix.
- One of Carly’s founders was told his car needed repairs costing nearly $8,000—more than the car was worth. Like most drivers, he had no way of knowing whether the diagnosis was accurate. Instead of accepting the bill, he dug deeper. By accessing the car’s hidden data, he uncovered the real issue: a small component that cost just $80 to replace. The problem wasn't the car. It was the lack of transparency. Today, Carly gives drivers direct access to their vehicle's data, helping them understand issues, avoid unnecessary repairs, and make smarter decisions about their cars. That's how Carly was born.
Contact info
Carly Mechanics Chat
2.3
Poor
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Its the best diagnosis im currently…
Its the best diagnosis im currently using at the moment
6 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lacking serious features
Lacking serious features, doesn't support F91 - doesn't support brake service mode on G22 - others are way ahead
30 July 2026
Reply from Carly Solutions GmbH
We’re sorry Carly does not provide the features you need for your BMW F91 and G22. Compatibility depends on the exact model year and the installed control units. Our support list does not identify the F91 separately, while Brake Service availability for the BMW 4 Series is model-year dependent. We understand how disappointing these limitations are and appreciate your feedback. Current compatibility information is available at https://www.mycarly.com/.
I should by a new airflowmeter and…
I should by a new airflowmeter and change it. I think its solv the problem..
5 August 2026
Thanks for the follow-up email
Thanks for the follow-up email. I cleared the error codes, and the car is running well. I will rescan the car again to make sure no codes are displayed.
4 July 2026
Simple to use
8 April 2026
Avoid at all costs
Avoid at all costs. Once it had some possibilities, but recently it's not able to code 90% of what was offered a few years ago.
Support doesn't exist, just a bot. No refunds either.
4 August 2026
Unprompted review
Reply from Carly Solutions GmbH
Peter, we’re sorry that Carly Coding no longer offers the functionality you previously had and that your support experience felt limited to automated replies. Even on supported models, manufacturers may introduce coding restrictions. We respond to every inquiry, so please open a ticket with “To Support Manager” in the subject; your case will be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Overall very good
Overall very good, however need a service to be able to turn off the electric handbrake in VAG to do rear brake changes.
4 August 2026
Support did help
Support did help, got an new carly box under warranty. Practical tool too scan and do an first diagnosis
15 July 2026
Unprompted review
Amazing app, just as good customer support!
Had a little problem connecting to my Carly scanner, little issue ticket to fill in, and then it was confirmed they would send me out a new scanner for free! Carly is an absolute powerhouse when it comes to what you can actually do via you’re phone on the app with diagnostics, live data ect, I can can code things that a professional diagnostics computer doesn’t even recognise! their customer services are just as outstanding considering it was the weekend when I had problems, it’s now Tuesday and the scanner has just been put through my letterbox, Thank you
1 August 2026
Unprompted review
Completely satisfied with your…
Completely satisfied with your excellent support—I can only give you a perfect rating.
Best regards, Bengt-Åke Linhardt
29 July 2026
Carly card allowed me to know the…
Carly card allowed me to know the source of the problem. I limited the cost of my intervention which was halved
29 July 2026
Everything is perfect 🏆⭐️⭐️⭐️⭐️⭐️
2 August 2026
Replaced the flap motor and then coded…
Replaced the flap motor and then coded the ikha module which initialized it
2 August 2026
Received Product
Received Product, down loaded App and tested Carly as recommended. Found 3 faults, repaired and Battery Charge issue.
27 June 2026
Tried several times to correct my…
Tried several times to correct my license to get my app up and running no replies over several months gave up left Carly
17 June 2026
Reply from Carly Solutions GmbH
We’re sorry you received no response despite trying for several months to correct your license. Please open a new ticket and include “To Support Manager” in the subject line so the matter can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.