Reported the same problem several times. Message telling me my adapter is not compatible and that I need a universal adapter. THATS WHAT IM USING!?? Support is far too long a process to get any sati... See more
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Review summary
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Carly produced codes which don't exist. Tried reporting problem but Carly support said if codes are given, then there is no fault. Scanned same vehicle with Autel and got specific code straight away a... See more
Company replied
Subscription basis isn’t clear, was too late before I noticed its was a yearly subscription. The obd reader is very slow at loading options. I’ve had to unsubscribe 3 times to the email spam, extremel... See more
Company replied
I have been trying to diagnose an issue with my E39 M5 and cannot look at sensor data because Carly keeps telling me that my "battery is not registered". I am basically limited to getting a list of er... See more
Company replied
Company details
Written by the company
Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."
Our Origins
Written by the company
- An $8,000 repair estimate. An $80 fix.
- One of Carly’s founders was told his car needed repairs costing nearly $8,000—more than the car was worth. Like most drivers, he had no way of knowing whether the diagnosis was accurate. Instead of accepting the bill, he dug deeper. By accessing the car’s hidden data, he uncovered the real issue: a small component that cost just $80 to replace. The problem wasn't the car. It was the lack of transparency. Today, Carly gives drivers direct access to their vehicle's data, helping them understand issues, avoid unnecessary repairs, and make smarter decisions about their cars. That's how Carly was born.
Contact info
Carly Mechanics Chat
2.3
Poor
17K reviews
Asks customers to review
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Replaced the flap motor and then coded…
Replaced the flap motor and then coded the ikha module which initialized it
2 August 2026
Received Product
Received Product, down loaded App and tested Carly as recommended. Found 3 faults, repaired and Battery Charge issue.
27 June 2026
May use AI-assist with repliesRead more
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Tried several times to correct my…
Tried several times to correct my license to get my app up and running no replies over several months gave up left Carly
17 June 2026
Reply from Carly Solutions GmbH
We’re sorry you received no response despite trying for several months to correct your license. Please open a new ticket and include “To Support Manager” in the subject line so the matter can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Not the best experience ordering from them but product ok
Alot of trouble after ordering and sudden stop of answers from support didnt give the best impression, but the product finally arrived and seems ok
29 July 2026
Could have access to more modules on…
Could have access to more modules on the car to code , eg , the BDC to add Head Light Assist .i have had the Carly now for over 2 years and no additional items are available, when I purchased this , I thought maybe in a years time some additional items may be available to code , but it remains the same . Can Carly look into updating the coding items on older models , rather than adding newer models also .
29 July 2026
Reply from Carly Solutions GmbH
Hi Mohammed, thank you for the feedback. Carly Coding availability depends on the vehicle model, model year, and installed ECUs, so access to specific modules and options such as the BDC or Head Light Assist cannot be guaranteed. You can check the supported models and available Carly Features here: https://www.mycarly.com/
Doesn't work with my current vehicle as…
Doesn't work with my current vehicle as there not much data open yet. BMW iX is the model.
1 April 2026
Unprompted review
Worst product I used and they silently…
Worst product I used and they silently renew your contract! Dont use this bullcrap
31 July 2026
Unprompted review
Reply from Carly Solutions GmbH
Hi Yasmina, we’re sorry the annual license renewal was not clear enough when you purchased Carly. The renewal terms are displayed during checkout, but we understand how frustrating an unexpected charge can be and take your feedback seriously. Please open a support ticket so our team can review your case: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Utter scam of a company
Utter scam of a company, they have a year subscription renewal which is really difficult to cancel, there is no renewal reminder and they just take the £59.89 from your account, when emailing them about it they claim you have to cancel a month prior to renewal but no forward warnings for this, feel this is set out to catch people out,
Emailed them last year when this happened to cancel but never heard back and just been reminded off them again this year when they've caught me out again,
App itself is utterly useless and realised within minutes of trying it it's terrible and not as described, they've refused to refund me and even trying to make a claim through PayPal they side with this comapy,
Won't ever use them again and wont recommend to anyone.
Probably won't even see this negative review as they're claim it's against their review guidelines but gotta try and stop others being scammed.
27 July 2026
Unprompted review
Reply from Carly Solutions GmbH
Hi Joe, we’re sorry for the frustration caused by the renewal, your previous unanswered cancellation request, and your experience with the Carly app. Carly operates lawfully, and we take concerns like yours seriously. Annual license terms are shown during purchase, but we understand that the renewal information and cancellation process did not feel clear in your case. Please open a ticket at https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and include “To Support Manager” in the subject line so the matter can be reviewed directly.
Very poor Carly OBD apps and almost impossible to cancel subscription!
Very poor Carly website, when trying to submit question to customer support it asks me for info that is totally not relevant and then refuses submission as need to verify my email address .. then loses all my info so I have to type it all again. Renewals and cancellations should be simple directly via the website .. this is very unfair treatment of customers presumable in the hope they will give up trying to cancel subscription .. disgusting!! Oh, and last month I'd added the 'Smart Mechanic' subscription too - very disappointed as all seems to be generic guidance on how to repair problems rather than anything specific to the actual car the I have!
23 June 2026
Unprompted review
Reply from Carly Solutions GmbH
Hi Ray, we’re sorry the support form and email verification caused this frustration, especially when trying to manage cancellation. Renewals should be straightforward, and your feedback on Smart Mechanic is also noted. Please open a ticket and include “To Support Manager” in the subject so the matter can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Terrible company who rely on crude…
Terrible company who rely on crude free…
Terrible company who rely on crude free scanner and expensive software that cannot be refunded even if you are not satisfied with product or it's incompatible with car.
Horrible support that do not support at all.
Far better, cheaper products on the market.
AVOID AVOID AVOID
10 December 2025
Unprompted review
Reply from Carly Solutions GmbH
Hi Andy, we’re sorry to hear you had such a poor experience with Carly, especially with compatibility and support. Carly Features can vary depending on the vehicle and installed ECUs, so individual checks are sometimes needed. Please open a support ticket so our team can review your case and the refund request directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
False Advertisement
Adverts advise to buy the adaptor and to download the App to connect and use the device, there's no indication that after you receive the initial report you then have to pay to receive additional reports/emails or to unlock features to have the ability to remove fault codes or the fact that there's an annual charge to use their service. Due to this I've cancelled my account and bought a device (MOTOPOWER MP69040) for £30 that allows me to complete more tasks than the Carly Scanner without any additional costs
30 July 2026
Reply from Carly Solutions GmbH
We’re sorry the pricing and feature access were not clear enough before purchase. The Carly Scanner includes Carly Basic Features, while additional Carly Features require a Carly app license. We understand your frustration and will share this feedback with the relevant team so the information is easier to find before customers buy.
The device never read the error my car…
The device never read the error my car was showing. 12 months later the app subscription auto renewed. I requested a refund for the renewal whilst the payment was still pending and informed them that I have not used their app in 12 months. The company refused to refund the subscription.
30 July 2026
Reply from Carly Solutions GmbH
We’re sorry that Carly did not read the error your car was showing and that the renewal charge was frustrating, DP. We understand that this is especially disappointing when you had not used the app for a long time.
Carly is offered as an annual app license, and renewals apply after the renewal date according to the license terms. After a renewal has taken place, refunds are limited, even if the app was not used during the previous period.
At the same time, your feedback is important to us, especially regarding the technical issue and how renewal information is communicated. It helps us improve both compatibility guidance and the clarity of our license and renewal process.
Great information
Great information, Just what I needed. Thank you so much.
Thank you, again,
Barry a Vette
30 July 2026
Unprompted review
Won’t connect- Support useless
Won’t connect, going round in circles with tech support, they open a ticket then close it in 24hrs. Waste of time & money.
30 July 2026
Reply from Carly Solutions GmbH
We’re sorry that your Carly Scanner is not connecting and that your support tickets have been closed without a clear resolution. We understand how frustrating it is to feel stuck in the same process without getting the help you need.
Please open a new ticket here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and write “To Support Manager” in the ticket title or subject so your request can be assigned correctly. Please do not share any personal details publicly on Trustpilot.
It worked ok for all the times I used…
It worked ok for all the times I used it. Not sure it’s the best or worst on the market. But my main reason for cancelling was that the payment was taken automatically and you cannot do anything in the app regarding cancelling or updating your account. So that was a no from me.
14 May 2026
Reply from Carly Solutions GmbH
We’re sorry that the renewal and account management process led you to cancel, David. We understand that it is frustrating when a payment is taken automatically and you do not find a clear way in the app to cancel or update your account.
Carly is offered as an annual app license, and renewal information is provided during the purchase process. At the same time, account management and cancellation information should be easy to find and understand.
Thank you for your feedback. It helps us improve how we communicate renewals, cancellations, and account management options.
Subscription via Apple Store
Started a subscription via Apple Store. Cancelled it 10 months ago months later via Apple. Found out two years later they are still deducting 200$ per year from y credit card. Not refund possible. Customer unfriendly
29 July 2026
Reply from Carly Solutions GmbH
We’re sorry that you continued to see yearly charges even after cancelling a subscription through the Apple Store, GJ. We understand how frustrating it is to find unexpected payments on your credit card and then feel that the situation has not been resolved.
If the Apple subscription was cancelled but Carly charges continued separately, there may be another Carly account or license connected to a different purchase route or email address. For privacy reasons, we cannot check or discuss payment details publicly on Trustpilot.
Please contact our support team here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 so the account, license, and payment route can be reviewed. Please do not share personal or payment details publicly.
It was ok
It was ok, it had it’s uses, but for £140 for a year it wasn’t worth it when i can buy other scanners with lifetime updates for just a bit more as a one off.
29 July 2026
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