Reported the same problem several times. Message telling me my adapter is not compatible and that I need a universal adapter. THATS WHAT IM USING!?? Support is far too long a process to get any sati... See more
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Carly produced codes which don't exist. Tried reporting problem but Carly support said if codes are given, then there is no fault. Scanned same vehicle with Autel and got specific code straight away a... See more
Company replied
Subscription basis isn’t clear, was too late before I noticed its was a yearly subscription. The obd reader is very slow at loading options. I’ve had to unsubscribe 3 times to the email spam, extremel... See more
Company replied
I have been trying to diagnose an issue with my E39 M5 and cannot look at sensor data because Carly keeps telling me that my "battery is not registered". I am basically limited to getting a list of er... See more
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Company details
Written by the company
Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."
Our Origins
Written by the company
- An $8,000 repair estimate. An $80 fix.
- One of Carly’s founders was told his car needed repairs costing nearly $8,000—more than the car was worth. Like most drivers, he had no way of knowing whether the diagnosis was accurate. Instead of accepting the bill, he dug deeper. By accessing the car’s hidden data, he uncovered the real issue: a small component that cost just $80 to replace. The problem wasn't the car. It was the lack of transparency. Today, Carly gives drivers direct access to their vehicle's data, helping them understand issues, avoid unnecessary repairs, and make smarter decisions about their cars. That's how Carly was born.
Contact info
Carly Mechanics Chat
2.3
Poor
17K reviews
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I bought carly a few years ago
I bought carly a few years ago
But I didn’t know that I have to Pay every year 149,-
Sad to see this
8 June 2026
Reply from Carly Solutions GmbH
We’re sorry the annual license terms were not clear when you purchased Carly, Michael. The Carly app license renews yearly and can be used as often as needed throughout that year. License revenue also supports the ongoing development and improvement of Carly software. We understand that the €149 annual cost may not suit everyone, and we appreciate your feedback.
Can Carly software do Honda CKP clear/learn?
I asked if the Honda software in Carly was capable of doing a CKP pattern clear/learn and they sent me these questionaires to explain an error in Carly. No, that was not relevant, I just want to know if the Carly software can do the CKP stuff, no answer yet and it appears my question has been cancelled.
6 August 2026
Reply from Carly Solutions GmbH
We’re sorry the questionnaires did not address your straightforward question and that your request appears to have been closed without an answer. CKP pattern clear/learn availability cannot be confirmed without the exact Honda model and model year. Carly replies to 100% of support emails received, though messages sent to a “No Reply” address may not reach us. Please open a ticket with “To Support Manager” in the subject line and include those vehicle details so the question can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Bought for a particular make as it said…
Bought for a particular make as it said paid the premium for that brand then when I scan it tells me I need a different dongle very frustrated a waste of money.
6 August 2026
Reply from Carly Solutions GmbH
We’re sorry you purchased a license for your vehicle’s brand only to be told that a different scanner was required. We understand why this feels frustrating and like poor value. Please contact our Support team so they can check your Carly Scanner, license, and vehicle compatibility: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Carly works great BMW
Carly works great BMW some scanners won't scan BMW but Carly does..
10 October 2025
Not Intuitive to Use
I have been trying to diagnose an issue with my E39 M5 and cannot look at sensor data because Carly keeps telling me that my "battery is not registered". I am basically limited to getting a list of error codes.
26 July 2026
Reply from Carly Solutions GmbH
We’re sorry the “battery is not registered” message is preventing you from accessing Live Data on your BMW E39 M5 and limiting you to fault codes. This requires an individual check of the vehicle configuration and diagnostic session. Please open a support ticket with the relevant app and vehicle details so our team can investigate: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
The Carly system was unable to access…
The Carly system was unable to access the car's system. As a tool, it is very limited.
1 August 2026
Reply from Carly Solutions GmbH
We’re sorry Carly was unable to access your vehicle’s systems and that the available features felt limited. Compatibility and access can vary depending on the vehicle and its installed control units. Please open a support ticket so our team can investigate your setup: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
If I could leave a review with lower…
If I could leave a review with lower than one star I would. You need to cancel the service a month in advance would be fine with. However, you are impossible to contact. I wanted to cancel this after 6 months. It’s now been several years. If anyone is actually reading this response to a solicitation for a review,
PLEASE CANCELL MY SUBSCRIPTION!
4 July 2026
Reply from Carly Solutions GmbH
We’re sorry you’ve had such difficulty canceling your Carly app license. Account changes cannot be completed through a public review. If purchased through Apple or Google Play, please cancel it in the corresponding store’s subscription settings. If purchased from the Carly website, submit a request with “To Support Manager” in the subject line so the cancellation status can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Easy to use on multiple cars
Easy to use on multiple cars. Ive had a subscription for several years and plan to renew annually. Highly recommend for those that don't mind working on your own vehicle.
30 June 2026
I sent an email month ago regarding to…
I sent an email month ago regarding to retrieve my password to get access to the app due to a change for a new phone. Never got a solution, so I am still an apple to use Carly.. I am very disappointed on the customer service.
4 April 2026
Reply from Carly Solutions GmbH
We’re sorry you’ve been unable to access your Carly account after changing phones and did not receive the help you needed. Carly replies to 100% of support emails, though a reply to an automated “No Reply” message may not reach our team. Please submit a new request with “To Support Manager” in the subject line so your account-access issue can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Carly is a Rort (PURCHASE WITH CAUTION)
Carly is barley useable as a Diagnostic tool.
At Best it is a Toy that will Unlock a few Dealer locked features & read OBD2 but when it comes to proper Vehicle Diagnostics (Even with account upgrades) it's Garbage. After 5 years of attempting to extract value from this tool it has Failed to be useful across Mercedes, Toyota, Mazda & Nissan Vehicles.
"CAUTION DO NOT LEAVE YOUR PAYMENT DETAILS/CC INFO on their site" The last 3 Years of Subscription Payments have been considered authorized because after going through the unsubscribe process online they send you to a phone number that rings out or is Busy so You give up & Forget until the Next Year when it shows up on Your CC statement & Kicks You right in the OBD2 portal.
Personal experience of this product & the Company behind Carly All Lack Integrity as aProduct & Business Entity.
1 January 2026
Reply from Carly Solutions GmbH
We’re sorry Carly did not provide the diagnostic value you expected across your vehicles and that canceling the license was so frustrating. Available Carly Features vary by brand, model, year, and installed control units; upgrading a license does not make every feature available for every vehicle. Carly app licenses are annual, and we aim to communicate coverage and renewal terms transparently. Please use our Support form so the status of your cancellation can be checked directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Please I want to cancel my…
Please I want to cancel my subscription, it’s so hard to get this service cancelled. Please
6 August 2026
Reply from Carly Solutions GmbH
We’re sorry canceling your Carly app license has been difficult, Jeremy. If you purchased it through the Apple App Store or Google Play, please cancel the renewal in your store subscription settings. If you purchased directly from the Carly website, our Support team can help with your account-specific cancellation request: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Really bad service!!!
15 May 2026
Reply from Carly Solutions GmbH
We’re sorry our service did not meet your expectations. We take your feedback seriously and would appreciate the opportunity to understand what went wrong. Please share the details with our Support team so they can review your experience: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Configuration files
You do not deliver for a 5 yo car a configuration file - Ok, might be my fault that I drive such an exotic car as a VW Passat
29 April 2026
Reply from Carly Solutions GmbH
We understand the frustration, especially since the VW Passat is not an unusual vehicle. Recent Passat model years are included in our compatibility overview, but the available Carly Features can vary depending on the exact model year and installed control units. We’re sorry the required configuration was unavailable in your case. Please ask our Support team to check the specific compatibility: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Always regular updates weekly use with…
Always regular updates weekly use with our faults works on all cars from one app
7 July 2026
No support answer
Sent an Mail to the Support Team, no response till today, but the request how the performance of the support was.
Bad. Really Bad
20 July 2026
Reply from Carly Solutions GmbH
We’re sorry you received a request to rate our Support before receiving an answer. Carly replies to 100% of support emails, though a message sent in reply to an automated “No Reply” email may not reach our team. Please submit a new ticket with “To Support Manager” in the subject line so the matter can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Avoid this company they take money from…
Avoid this company they take money from your account without consent, try and cancel your subscription is impossible, the customer service is shocking. Looks like you are dealing with India. AVOID AVOID at all costs you have been warned. As per the reply they produce a ticket which does nothing to assist your issues, just answer then cancel the ticket, you then have to go through the whole process again and again. I want to cancel the subscription they totally refuse which is not legal at all and they know it. This company as of my experience is absolutely not trust worthy at all. I advice anyone thinking of using this service be careful.
6 August 2026
Unprompted review
Reply from Carly Solutions GmbH
We understand why an unexpected charge and difficulty canceling would be frustrating, and we’re sorry our customer service did not meet your expectations. Carly app licenses are annual, with the renewal terms presented during purchase. App Store or Google Play subscriptions must be canceled through the corresponding store account, while licenses purchased from the Carly website can be managed through your Carly account. If you already have a Support ticket, please continue there and follow the instructions provided by our team.
Not great experience tbh
The app doesn’t list my car, nor any of its derivatives
Slc 2018r172 diesel
You have to find another car that has the same engine and then guess
So diagnosis is limited at the best
4 August 2026
Reply from Carly Solutions GmbH
We’re sorry the 2018 Mercedes SLC R172 is not shown correctly in the Carly app. You should not have to select another vehicle and guess. The SLC is included in our general model list, but diagnostic coverage can vary by engine and installed control units. Please send our Support Team the exact diesel variant and a screenshot of the vehicle selection so they can investigate: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Great product works well with all the…
Great product works well with all the cars ive used it on and the indepth solution is very accurate
23 May 2026
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