Musixmatch Reviews 

Seems to be a useful service, since Spotify, etc, don't have their own way to integrate lyrics. MM's interfaces are pretty dependable though they have an apparently ongoing issue with submissions not being recognized by their systems as "saved", written them a couple times about this but they seem diligent and interested in fixing it. Stay tuned.

Main complaint is that everytime while syncing, when you press the arrow and you are half way through the song, on desktop, the whole thing automatically scrolls you to the top, which ultimately slowed down the process of quickly syncing before fine tuning

Musixmatch gave me the best quality of service

I was generally satisfied with the service itself, but my experience changed when I needed to cancel due to a personal situation and reduced income.

The cancellation and auto-renew process was much more difficult to locate and complete than it should be. The instructions in the help section did not match the actual steps, and attempting to turn off auto-renew was effectively impossible despite following those instructions.

The support response also took four days, which added to the frustration.

In the end, the only reliable way to stop the subscription was to delete my account. That should not be necessary for any paid service.

To their credit, a refund was issued once support responded, but the overall experience affected my trust.

Had the cancellation process been clear and straightforward, I likely would have returned as a customer once my situation improved. Instead, the experience created significant frustration and lasting resentment, which is why I will not be returning.

A clear and functional cancellation process is just as important as the service itself, and this is an area that needs improvement.

The fact that the only reliable way to stop the subscription was to delete my account significantly damaged my trust. Policies like this are short-sighted and ultimately cost them a customer who otherwise may have returned

It’s really intuitive as a platform and really friendly for contributors as well

Very satisfied, I can only recommend 💪🤘

This website SUCKS. Never using again. Would give zero stars if i could. Terrible site. Don't use.

I love Musixmatch, and after undergoing the lyrics contribution exam that comprises of structures, sync, tags. I must say that I’ve learnt new. And I hope my contributed lyrics appears on Spotify as soon as possible as people are demanding for lyrics.

I liked Musixmatch when it worked but was always a bit sceptical towards the fact they had a monopoly on lyrics distribution to most platforms. Sometimes I had issues but the support quickly resolved my issues. Recently I have had issues with verifying my account, since the useless ai-bot couldn’t help I decided to delete that account and create a new one to link my artist to. When trying to verify my artist on the new account it says the artist was already claimed by another account (my deleted one). Now I can’t get access to my artist profile. Obviously I try to reach out to support via the site as well as through e-mail. Every time I get told I have to pay for a years subscription to receive help by a human. I have new music on the way and really want to be able to add the lyrics to these songs. Right now the only way to do this is paying for premium. Musixmatch pro shouldn’t be allowed to be called a free platform if it’s in this unusable state.

I’m hoping they read this and add back some form of human support.

I've been very well attended by Carmine from Musixmatch, them really had help to do my label account work very well. thanks Musixmatch and crew

I always get errors with this platform, right now I can't distribute my song lyrics because apparently a "matching audio" was not found on Spotify even though the song is clearly live, and I get an error message when I try to connect to my apple account. As if that wasn't enough, when I do manage to distribute lyrics the syncing is off beat on music stores. Can someone please suggest a better lyric distributor!

They did exactly what I requested once am human agent step in the chat

I like it's paying service to lyrics writers like me It's a great opportunity for me who like to listen songs but also write it's lyrics 😁

They are the perfect resource for any musician looking for feedback on their music!

Best because it helps others see the lyrics

Musixmatch Pro is a disappointing service that forces users to submit personal ID for artist verification, which feels invasive and unnecessary for independent artists without significant returns. Support is equally frustrating: when issues arise—like my synced lyrics not updating on Spotify after three weeks despite a verified profile (blue check confirmed)—the bot loops endlessly and pushes paid upgrades for human help. Spotify blames Musixmatch, but their no-reply emails suggest unverified status despite clear verification, all while upselling subscriptions. Shameful practices from the only lyrics provider for Spotify—stay away.
Update: thank you for reaching out and offering a solution, but it looks like the only way to get in touch with your support team is only upon subscription, which I don't intend to do.
Anyway, the lyrics have been updated in the meantime (still not synced with the music, though).
Update: your support reached out. Hopefully we can sort the problem together. Thank you!

Responsive customer support. Efficient interface/background dashboard system

I originally left a review on January 14, 2026, and Feb 26, 2026 and unfortunately nothing has changed.

This issue actually goes back to 2024 and its now 2026. My lyrics are still not appearing on Spotify or Apple Music even though they were uploaded through Musixmatch and support has repeatedly told me my catalogue was “reimported” and should be live.

I subscribed to Artist Pro specifically to get proper support and resolve this issue. Musixmatch says responses take up to 3 days, but that has not been my experience. The only time I get a response is when I leave a Trustpilot review, which should not be the only way to get support.

Despite following every instruction given — refreshing lyrics, sending links, and explaining the issue multiple times — my catalogue is still incomplete, duplicated, restricted, or missing.

What makes this worse is that when using LyricFind, my lyrics appear correctly and are fully displayed. Yet they are still missing from Spotify and Apple Music, which makes it feel like Musixmatch has a monopoly over those platforms.

So I have to ask: why am I paying for Artist Pro if I’m not receiving the service I paid for? What exactly am I paying for if the only way to get a follow-up on my ticket is by posting a public complaint?

At this point I want my money back, because I am clearly not receiving the service I paid for.

This whole situation is extremely frustrating and honestly sickening.

After almost 2 months, my Spotify artist is still not verified. If I want to talk to customer service, I talk to an AI bot that just lets you go in circles. Want to speak to a human? Pay! Insane for a company that has a monopoly on Spotify lyrics.

You are virtually unreachable. I've wasted at least an hour trying to verify my artist profile. I keeps saying "something went wrong", even after clearing cache and hopping browsers. Your AI is dumb as a rock and keeps thinking and talking in circles.

EDIT: they ask for additional info but I could only input my phone number and not my e-mail. You don't need my phone number. I try mailing but then I get PAYWALLED FOR CUSTOMER SERVICE???? YOUR product is BROKEN, I chose the free plan that YOU OFFER so how are you gonna BULLY me into a subcription if you A. have a monopoly and B. your product MALFUNCTIONS