Musixmatch Reviews 

892
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 303 reviews, reviewers had a great experience with this company. Customers frequently praise the platform for simplifying lyrics distribution, allowing them to easily add, translate, and sync lyrics for their own music or favorite songs. Many find the app and website intuitive and excellent, appreciating its features and comfortable interface. Reviewers also highlight the helpfulness and responsiveness of the support team, noting their genuine care and assistance. However, some customers noted issues with the website and app, experiencing bugs, login problems, and general inconvenience, making it less user-friendly. A few people also faced significant delays or problems with artist verification and lyric distribution, with some lyrics not appearing correctly or taking months to validate. Additionally, some reviewers were not happy with customer support, mentioning ignored tickets or being redirected without resolution.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many expressing disappointment over... See more

Application

Customers had ambiguous experiences with the app, with some expressing disappointment over its current state... See more

Website

People report ambiguous experiences with the website, with some finding it useful for lyrics and song... See more

Product

Consumers find the product to be ambiguous, with many experiencing significant technical issues and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reporting significant difficulties in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more

Rated 4 out of 5 stars

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more

Company replied

Rated 4 out of 5 stars

I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea... See more

Rated 4 out of 5 stars

A terrible service that's practically impossible to use if you're a free user. I only have one artist, why should I pay for another subscription? I registered, provided my... See more

Company replied


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

892 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(892)

332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Provided my refund very quickly and it…

Provided my refund very quickly and it was nice that they had a refund policey for new subscribers, the response was fast. Very realible support and wonderful service features. 10/10 Recommend

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience using…

I’ve had a great experience using Musixmatch so far. The platform makes it easy to upload and manage lyrics, and it’s very rewarding to see them appear on Spotify. The interface is quite user-friendly, even for independent artists. I’m especially interested in exploring more of the features in the future as I continue releasing music.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Musixmatch has honestly become a joke.

Musixmatch has honestly become a joke.
At first, everything seemed great. I got lyrics on one of my songs and thought this was a solid platform for artists. But the moment I actually tried to use it properly, everything fell apart.
Suddenly, I’m expected to pay $96 a year just to add lyrics? For independent artists, that’s insane. It feels like they hook you in with a good first experience, then lock basic features behind a paywall.
And the verification process is even worse. They claim it takes around 30 days—I’ve now been waiting 2–3 MONTHS with zero response. No updates, no support, nothing. It genuinely feels like your account just disappears into a black hole.
After dealing with this, I started looking into other reviews—and it’s the same story over and over: long delays, no communication, and people getting stuck in the system. That says a lot.
At this point, I’ve completely given up and switched to LyricFind, where things actually work. The difference is night and day.
If you’re an independent artist, I’d seriously consider alternatives. Musixmatch might look good at first, but once you rely on it, it becomes slow, expensive, and unresponsive.

18 July 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Sebastian,

Thank you for sharing your feedback, and we're sorry to hear about your experience.

We'd like to better understand your situation, as it's not entirely clear whether you're still waiting for artist claim verification or for identity verification. If either process has been pending for 2–3 months, we'd like to investigate what happened and help get things moving.

We've requested your email address via Trustpilot so we can locate your account and reach out directly. Once we have it, we'll review your case and work to unblock the situation.

We'd also like to clarify that once an artist profile has been claimed and the identity verification is completed, lyrics can be distributed free of charge.

We look forward to hearing from you and helping resolve this.

Best regards,
The Musixmatch Team

Rated 5 out of 5 stars

Musixmatch is a very great app

Musixmatch is a very great app, and also the best for lyrics and song syncing giving an individual or music lover a clear understand of every song linked to Musicmatch. Musixmatch is know to be the best lyrics app

20 December 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 4 out of 5 stars

Seems to be a useful service

Seems to be a useful service, since Spotify, etc, don't have their own way to integrate lyrics. MM's interfaces are pretty dependable though they have an apparently ongoing issue with submissions not being recognized by their systems as "saved", written them a couple times about this but they seem diligent and interested in fixing it. Stay tuned.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Fix autoscroll while syncing

Main complaint is that everytime while syncing, when you press the arrow and you are half way through the song, on desktop, the whole thing automatically scrolls you to the top, which ultimately slowed down the process of quickly syncing before fine tuning

10 April 2026
Unprompted review
Rated 2 out of 5 stars

Good service, poor cancellation experience

I was generally satisfied with the service itself, but my experience changed when I needed to cancel due to a personal situation and reduced income.

The cancellation and auto-renew process was much more difficult to locate and complete than it should be. The instructions in the help section did not match the actual steps, and attempting to turn off auto-renew was effectively impossible despite following those instructions.

The support response also took four days, which added to the frustration.

In the end, the only reliable way to stop the subscription was to delete my account. That should not be necessary for any paid service.

To their credit, a refund was issued once support responded, but the overall experience affected my trust.

Had the cancellation process been clear and straightforward, I likely would have returned as a customer once my situation improved. Instead, the experience created significant frustration and lasting resentment, which is why I will not be returning.

A clear and functional cancellation process is just as important as the service itself, and this is an area that needs improvement.

The fact that the only reliable way to stop the subscription was to delete my account significantly damaged my trust. Policies like this are short-sighted and ultimately cost them a customer who otherwise may have returned

31 March 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Thank you for taking the time to share your experience with us. We’re glad to hear that you were satisfied with the service itself, but we’re truly sorry that the cancellation process caused frustration during what sounds like a difficult time for you.

Your feedback highlights some important issues, particularly around the clarity of our cancellation and auto-renewal steps, as well as the delay in our support response. While we always aim to reply as quickly as possible, there are times when a high volume of incoming messages can lead to longer response times. That said, we understand how frustrating this can be—especially in situations that require timely assistance—and we are working to improve in this area.

We have also requested your information and look forward to looking into the specifics of what happened in your case, so we can better understand where things went wrong.

We appreciate your acknowledgment of the refund, and we’re sorry that the overall experience left you feeling this way. Your feedback is incredibly valuable and will help us improve.

If you would ever consider giving us another chance in the future, we will be more than happy to provide a smoother experience.

Wishing you all the best moving forward.

Rated 1 out of 5 stars

This website SUCKS

This website SUCKS. Never using again. Would give zero stars if i could. Terrible site. Don't use.

1 April 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

If you’re open to it, we’d like to better understand what went wrong and see how we can help. Please feel free to share more details or your contact email via Trustpilot so we can look into your case and assist you directly.

Best regards,
The Musixmatch Team

Rated 5 out of 5 stars

I love Musixmatch

I love Musixmatch, and after undergoing the lyrics contribution exam that comprises of structures, sync, tags. I must say that I’ve learnt new. And I hope my contributed lyrics appears on Spotify as soon as possible as people are demanding for lyrics.

30 March 2026
Unprompted review

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