Musixmatch Reviews 

892
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 303 reviews, reviewers had a great experience with this company. Customers frequently praise the platform for simplifying lyrics distribution, allowing them to easily add, translate, and sync lyrics for their own music or favorite songs. Many find the app and website intuitive and excellent, appreciating its features and comfortable interface. Reviewers also highlight the helpfulness and responsiveness of the support team, noting their genuine care and assistance. However, some customers noted issues with the website and app, experiencing bugs, login problems, and general inconvenience, making it less user-friendly. A few people also faced significant delays or problems with artist verification and lyric distribution, with some lyrics not appearing correctly or taking months to validate. Additionally, some reviewers were not happy with customer support, mentioning ignored tickets or being redirected without resolution.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many expressing disappointment over... See more

Application

Customers had ambiguous experiences with the app, with some expressing disappointment over its current state... See more

Website

People report ambiguous experiences with the website, with some finding it useful for lyrics and song... See more

Product

Consumers find the product to be ambiguous, with many experiencing significant technical issues and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reporting significant difficulties in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more

Rated 4 out of 5 stars

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more

Company replied

Rated 4 out of 5 stars

I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea... See more

Rated 4 out of 5 stars

A terrible service that's practically impossible to use if you're a free user. I only have one artist, why should I pay for another subscription? I registered, provided my... See more

Company replied


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

892 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(892)

369 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

By far the worst and most exploitative…

By far the worst and most exploitative company I've ever had to deal with

24 May 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi,

We’re sorry to hear about your experience and appreciate you taking the time to leave feedback.

We’d like to better understand what went wrong in your case and see how we can help. If you’re open to it, please share your email address via Trustpilot so we can locate your account and review the situation with you directly.

Best regards,
The Musixmatch Team

Rated 5 out of 5 stars

Even though I didn't pay for premium I…

Even though I didn't pay for premium I was offered an opportunity to add lyrics to my songs and I'm grateful.The Musixmatch company is really helping musicians even better their songwriting and I think it's great.Great work guys.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Dogshit website

Dogshit website. Easily one of the worst online websites ive ever come across. Uneasy, dumb captchas, forbidden links. plain trash.

6 May 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi,

Thank you for your feedback, and we’re sorry to hear that your experience with the website did not meet your expectations.

We appreciate you taking the time to share your thoughts, and we’ll take them into account as we continue improving the platform.

Best regards,
The Musixmatch Team

Rated 5 out of 5 stars

Excellent for Artists and Lyric Syncing

Musixmatch has been a game-changer for getting my lyrics synced across different streaming platforms. The interface is very user-friendly, and the verification process for artists is straightforward. It really helps in making sure the audience gets the full experience while listening.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Filled with bugs, Worst support ever.

Platform filled with bugs and 0 support.
The chatbot keep ending our conversation without connecting me to an agent telling me it solved my issues - it didn't.
I faced bugs 100% of my visits to this app, crucial bugs that interfere with my ability to disrupt lyrics

2 May 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi,

Thank you for your feedback, and we’re sorry to hear about the experience you’ve had.

We’d like to better understand the specific bugs you encountered that are affecting your ability to work on lyrics, as this is not the experience we aim to provide.

We’ve requested your email address via Trustpilot so we can locate your account and contact you directly to investigate and help resolve the issue. Please share it with us there, and we’ll follow up as soon as possible.

Best regards,
The Musixmatch Team

Rated 2 out of 5 stars

ID check is a hoax

The business model where there is a comprehensive ID check to ensure you are who you are (which was not at all needed to neither publish the music or claim the bandon spotify), is just a trick to incite user to pay a fee to speed up this service. Fresh artists do not have the patience to wait for the 4 weeks this "manual" control takes. Unless you pay $30 per year. This is an unnecessary process as neither the publisher e.g. Distrokid nor artists.spotify demands this to control the music. The link lies with the distributor. This link would be amazingly easy to implement with musicmatch ad well. But, I guess they have quotas to fill.

30 April 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Vidar,

Thank you for sharing your feedback. We understand your concerns regarding the ID verification process and the waiting times involved.

The ID check is an important step to ensure that artist accounts are properly verified and that only legitimate rights holders are able to manage and publish lyrics. This process is handled manually in many cases and can take time due to the high volume of requests we receive.

For users who need faster processing, we also offer an optional expedited verification through our paid plans. However, the standard verification remains available to all artists.

We appreciate your feedback and will make sure it is shared with the relevant team as we continue improving the experience.

Best regards,
The Musixmatch Team

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